382
Views
28
CrossRef citations to date
0
Altmetric
Article

Performance evaluation of private universities based on balanced scorecard: empirical study based on Iran

&
Pages 696-714 | Received 04 Nov 2011, Accepted 07 Feb 2012, Published online: 23 Sep 2013
 

Abstract

Private universities are new generation of universities in Iran that their existences are less than 20 years. The research in this area was never completed about evaluating of these universities all these years. The aim of this research is to make a framework for evaluating these universities with Balanced Scorecard (BSC) and MCDM methods. Three MCDM methods are applied in this research. DEMATEL is applied for research on cause and effect relations of perspectives of BSC, ANP is applied to calculate weights of indices in perspectives and finally VIKOR for ranking universities that is selected as a case study. This research totally used 38 experts in two groups for evaluating of universities. Results of this research are: (1) Internal Process is the most effective perspective of BSC. (2) Brand, Academic Excellence, Product Quality, Student Satisfaction and Budget Control are five more important indices that calculated with ANP. (3) Shomal University of Amol is the best university among five universities that were selected for this research and they have been established more than ten years.

JEL Classification:

Additional information

Notes on contributors

Sarfaraz Hashemkhani Zolfani

Sarfaraz HASHEMKHANI ZOLFANI. BSc in Industrial Management from Shomal University, Iran. MSc in Industrial Engineering – System Management and Productivity in Shomal University, Iran. Works at the Research Institute of the Internet and Intelligent Technologies, Vilnius Gediminas Technical University, Lithuania. The member of EURO Working Group OR in Sustainable Development and Civil Engineering. The author of more than 40 scientific papers presented, published or reviewed at/for International Conferences and Journals (including ISI-cited publications). His research interests include: Performance Evaluation, Strategic Management, Decision-making Theory, Supply Chain Management and (Fuzzy) Multi Criteria Decision Making.

Abdolhamid Safaei Ghadikolaei

Abdolhamid SAFAEI GHADIKOLAEI. Assistant Professor of Mazandaran University, Babolsar, Iran. He got PhD from Tarbiat Modares University in Industrial Management–Production Management (2000). He is author of more than 25 scientific papers. His research interests include: Supply Chain Management, Production Management, (Fuzzy) Multi Criteria Decision Making.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.