Core requirements of knowledge management implementation, innovation and organizational performance

Abstract

The present study aims to examine the relationship among core requirements of knowledge management implementation, innovation, and organizational performance in the Iraqi mobile telecommunications sector. A questionnaire was conducted on mobile companies based on a proportionate stratified random sampling technique. The results indicated that core requirements of knowledge management implementation had a statistically significant and direct positive effect on innovation. The critical success factors of knowledge management and knowledge management strategies had a statistically significant and direct positive effect on organizational performance. Then the direct relationship of knowledge management processes with organizational performance was positively affected, but it was not statistically significant. The results also indicated that the innovation had a positive and statistically significant effect on organizational performance. More importantly, the results indicate that core requirements of knowledge management implementation had a positive and statistically significant effect on organizational performance through the partial mediating effect of innovation.

Keywords:

• core requirements
• knowledge management
• implementation
• innovation
• organizational performance
• mobile telecommunications sector

JEL Classification:

• D2
• C32
• L2
• M21
• O22

Additional information

Notes on contributors

Laith Ali Al-Hakim

Laith Ali Yousif AL-HAKIM. Dr Laith Ali Yousif AL-Hakim, a PhD degree holder from the Universiti Utara Malaysia. He is an Asst Prof. in Knowledge Management at the College of Administration and Economics, University of Kufa.

Shahizan Hassan

Shahizan HASSAN. Dr Shahizan Hassan, a PhD degree holder from the University of Newcastle upon Tyne, U. Kingdom, is an Associate Professor in Information Systems at the College of Business, University Utara Malaysia (UUM). He is the editor for Malaysian Management Journal (MMJ) and has published four books, fifteen articles in national and international journals, and more than 40 articles in seminar and conferences. His research projects are in the area of Information Systems, Web Design and Evaluation, Knowledge Management, Electronic Government, and Wireless Applications.