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Sport Management Review Volume 19, 2016 - Issue 5
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Original Article

Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia

Gary HowatCentre for Tourism and Leisure Management, School of Management, UniSA Business School, University of South Australia, City West, Adelaide, South Australia, 5001, AustraliaCorrespondence[email protected] [email protected]
&
Guy AssakerAdnan Kassar School of Business, Lebanese American University, Byblos, Lebanon
Pages 520-535 | Received 24 Aug 2015, Accepted 02 Apr 2016, Published online: 20 Apr 2016

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Yuchen Shi, Doyoung Pyun & Argyro Elisavet Manoli. (2023) Impact of service quality on youth football participation in China: a moderating role of country-of-origin. European Sport Management Quarterly 0:0, pages 1-23.
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Leila Heckel, Rochelle Eime, Adam Karg, Heath McDonald, Carleigh Yeomans & Ian O’Boyle. (2023) A systematic review of the wellbeing benefits of being active through leisure and fitness centres. Leisure Studies 0:0, pages 1-17.
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Ian O'Boyle, Leila Heckel, Adam Karg, Rochelle Eime & Heath McDonald. (2022) An exploration of management perspectives on wellbeing outcomes in the aquatic and recreation industry. Annals of Leisure Research 0:0, pages 1-19.
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Hüseyin Çevik & Ali Sevilmiş. (2022) The effects of sense of community on perceived value, consumer satisfaction and future intention in the low-cost fitness clubs. Managing Sport and Leisure 0:0, pages 1-21.
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Fernando García-Pascual, Rómulo Jacobo González-García & Carlos Campos Pérez. (2022) The influence of subjective well-being on the perceptions of customers of private sports centres. linear models vs qualitative comparative analysis. Managing Sport and Leisure 0:0, pages 1-12.
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Alicia R. Stanway, R. Powell, L. Fradd & R. Sibson. (2022) Well-being, social and economic value of aquatic and leisure centres: a holistic model. Annals of Leisure Research 25:2, pages 227-246.
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Mohsen Behnam, Mikihiro Sato & Bradley J. Baker. (2021) The Role of Consumer Engagement in Behavioral Loyalty through Value Co-Creation in Fitness Clubs. Sport Management Review 24:4, pages 567-593.
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Kyungyeol (Anthony) Kim & Kevin K. Byon. (2021) Conceptualization of switching costs in fitness centers: a higher-order reflective-formative model. Sport Management Review 24:4, pages 543-566.
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Kyungyeol (Anthony) Kim & Kevin K. Byon. (2018) A mechanism of mutually beneficial relationships between employees and consumers: A dyadic analysis of employee–consumer interaction. Sport Management Review 21:5, pages 582-595.
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Chanchai Phonthanukitithaworn & Carmine Sellitto. (2018) Perceptions of service quality at football stadiums: influence on fans’ intention to attend future games. Managing Sport and Leisure 23:3, pages 204-224.
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Masayuki Yoshida. (2017) Consumer experience quality: A review and extension of the sport management literature. Sport Management Review 20:5, pages 427-442.
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Yanni Afthinos, Nicholas D. Theodorakis & Gary Howat. (2017) How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?. Managing Sport and Leisure 22:6, pages 428-441.
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Daniel C. Funk. (2017) Introducing a Sport Experience Design (SX) framework for sport consumer behaviour research. Sport Management Review 20:2, pages 145-158.
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Iván Clavel San Emeterio, Eliseo Iglesias-Soler, Leonor Gallardo, Sergio Rodriguez-Cañamero & Jorge García-Unanue. (2016) A prediction model of retention in a Spanish fitness centre. Managing Sport and Leisure 21:5, pages 300-318.
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Carleigh Yeomans, Adam Karg & Jeremy Nguyen. Who churns from fitness centres? Evidence from behavioural and attitudinal segmentation. Managing Sport and Leisure 0:0, pages 1-17.
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Carleigh Yeomans, Adam Karg, Jeremy Nguyen & Heath McDonald. Exploring the interplay between attitudinal and behavioural determinants of fitness centre member retention. Managing Sport and Leisure 0:0, pages 1-20.
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Ali Sevilmiş, Mehmet Doğan, Pablo Gálvez-Ruiz & Jerónimo García-Fernández. (2024) Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey. International Journal of Sports Marketing and Sponsorship 25:2, pages 396-418.
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Bin Zhou, Qihao Xiong, Ping Li, Siyi Liu, Ling-en Wang & Chris Ryan. (2023) Celebrity involvement and film tourist loyalty: Destination image and place attachment as mediators. Journal of Hospitality and Tourism Management 54, pages 32-41.
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Antoine Barbier, Barbara Evrard & Nadine Dermit-Richard. (2023) Predictive Modelling of Sports Facility Use: A Model of Aquatic Centre Attendance. Sustainability 15:5, pages 4142.
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Noorjahan Banon Teeluckdharry, Viraiyan Teeroovengadum & Ashley Keshwar Seebaluck. (2022) A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements. The TQM Journal.
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Jianying Jin, Bin Zhou & Jaume Rosselló Nadal. (2022) An assessment of the factors influencing loyalty among active sport event tourists: The case of Mallorca 312 in Spain. International Journal of Tourism Research 24:5, pages 677-688.
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Papadopoulos G. Nikolaos & Kargidis Theodoros. (2022) The Effect of Service Quality on Spectators’ Behavioral Intensions in Professional Football: The Role of Value and Satisfaction. International Journal of Innovation and Technology Management 19:05.
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Min Liu, Dawei Yu, Baoxia Chen, Zhusheng Wu, Zichao Chen, Yuanfang Pan, Shiying Gao, Zexia Jia, Shanshan Li & Yong Jiang. (2022) Satisfaction Levels of Young Urban Residents With Public Sports Services in China During the COVID-19 Epidemic. Frontiers in Psychology 13.
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Giuseppe Lamberti, Josep Rialp & Alexandra Simon. (2021) Antecedents of satisfaction and loyalty in different spectator tribes in a football context. International Journal of Sports Marketing and Sponsorship 23:2, pages 295-310.
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Hyunseok Song & Kevin K. Byon. (2021) Moderating Effect of the Power–Distance Belief on the Relationship between Employees’ Service Failures and Customers’ Behavioral Outcomes in the Sport Service Industry. International Journal of Environmental Research and Public Health 18:5, pages 2488.
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Pablo Gálvez-Ruiz, Elena Conde-Pascual, Alexandra Estrella-Andrade, Jerónimo García-Fernández, Rita Pilar Romero-Galisteo, Luisa Vélez-Colón & Brenda G. Pitts. (2018) Testing factorial invariance of the questionnaire of evaluation of the quality perceived in sports services in Spanish, Ecuadorian and Colombian users. Current Psychology 40:3, pages 1249-1256.
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Paulo Pinheiro & Luís Cavique. (2020) A bi‐objective procedure to deliver actionable knowledge in sport services. Expert Systems 37:6.
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Chin-Yi Fred Fang. (2020) Perspective of Local Government on the Performance Assessment of District Sports and Leisure Centers. Sustainability 12:21, pages 9094.
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Meisam Allahmoradi, Seyed Mohammad Hosein Razavi & Morteza Doosti. (2020) Presenting The Conceptual Model Of Citizen Sports. Research in Sport Management & Motor Behavior 9:18, pages 17-35.
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Pinelop Athanasopoulou & Krinanthi Gdonteli. 2020. Strategic Innovative Marketing and Tourism. Strategic Innovative Marketing and Tourism 601 608 .
Liangjun Zhou, Jerred Junqi Wang, Xiaoying Chen, Beth Cianfrone & Nathan David Pifer. (2019) Community-sport service provision, participant satisfaction, and participation. International Journal of Sports Marketing and Sponsorship 21:1, pages 127-147.
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Behzad Foroughi, Mohammad Iranmanesh, Hassan F. Gholipour & Sunghyup Sean Hyun. (2019) Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia. International Journal of Sports Marketing and Sponsorship 20:3, pages 374-389.
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Paulo Pinheiro & Luís Cavique. 2019. Progress in Artificial Intelligence. Progress in Artificial Intelligence 397 409 .
Paulo Pinheiro & Luís Cavique. 2019. New Knowledge in Information Systems and Technologies. New Knowledge in Information Systems and Technologies 461 471 .
Hung-Che Wu & Ching-Chan Cheng. (2018) What drives spectators’ experiential loyalty? A case study of the Olympic Football Tournament Rio 2016. Asia Pacific Journal of Marketing and Logistics 30:4, pages 837-866.
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Doo-Sik Min & Yang-Rea Kim. (2018) The influence of perceived service quality on satisfaction and behavioral intention: Empirical evidence from migrants of German sport clubs. Korean Journal of Sport Science 29:3, pages 534-548.
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