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Journal of the Operational Research Society Volume 61, 2010 - Issue 2
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Case-Oriented Paper

Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service

P G HancockUniversity at Buffalo (SUNY)BuffaloNYUSA
&
R RaesideNapier University Business SchoolEdinburghUK
Pages 265-274 | Received 01 Jul 2007, Accepted 01 Sep 2008, Published online: 21 Dec 2017

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Read on this site (1)

Aimée Backiel, Bart Baesens & Gerda Claeskens. (2016) Predicting time-to-churn of prepaid mobile telephone customers using social network analysis. Journal of the Operational Research Society 67:9, pages 1135-1145.
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Articles from other publishers (9)

Silvio Barbieri, Emmanuel Fragniere, Yvonne de Grandbois & Pedro Miguel Moreira. (2017) Measuring Human Risks in Service: A New Model. Journal of Service Science and Management 10:06, pages 518-536.
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Aimée Backiel, Yannick Verbinnen, Bart Baesens & Gerda Claeskens. (2015) Combining Local and Social Network Classifiers to Improve Churn Prediction. Combining Local and Social Network Classifiers to Improve Churn Prediction.
Harri Ryynänen & Risto T. Salminen. (2014) Promoters in a matrix organization's social network during industrial project sales. International Journal of Managing Projects in Business 7:4, pages 701-719.
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Aimée Backiel, Bart Baesens & Gerda Claeskens. 2014. Artificial Intelligence and Soft Computing. Artificial Intelligence and Soft Computing 15 26 .
Johannes Karl MühlJohannes Karl Mühl. 2014. Organizational Trust. Organizational Trust 51 73 .
Marjolein J.W. Harmsen - van Hout, P. Jean-Jacques Herings & Benedict G.C. Dellaert. (2013) Communication network formation with link specificity and value transferability. European Journal of Operational Research 229:1, pages 199-211.
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Harri Ryynänen, Anne Jalkala & Risto T. Salminen. (2013) Supplier's Internal Communication Network during the Project Sales Process. Project Management Journal 44:3, pages 5-20.
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DAMON ALEXANDER, JENNY M. LEWIS & MARK CONSIDINE. (2011) HOW POLITICIANS AND BUREAUCRATS NETWORK: A COMPARISON ACROSS GOVERNMENTS. Public Administration 89:4, pages 1274-1292.
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Backiel Aimme, Bart Baesens & Gerda Claeskens. (2014) Mining Telecommunication Networks to Enhance Customer Lifetime Predictions. SSRN Electronic Journal.
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