Citations (47)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (5)
Sharmila Gamlath & Therese Wilson. (2022) Dimensions of student-to-student knowledge sharing in universities. Knowledge Management Research & Practice 20:4, pages 542-556.
Read now
Read now
Hajar Mozaffar & Niki Panteli. (2022) The online community knowledge flows: distance and direction. European Journal of Information Systems 31:2, pages 227-240.
Read now
Read now
Ali M. Shah, Syed Zeeshan Zahoor & Ishtiaq Hussain Qureshi. (2019) Social Media and Purchasing Behavior: A Study of the Mediating Effect of Customer Relationships. Journal of Global Marketing 32:2, pages 93-115.
Read now
Read now
Marianna Sigala. (2009) E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support. The Service Industries Journal 29:10, pages 1341-1358.
Read now
Read now
Hanifa Shah, Alan Eardley & Trevor Wood-Harper. (2007) ALTAR in action: knowledge management. European Journal of Information Systems 16:6, pages 771-779.
Read now
Read now
Articles from other publishers (42)
Candice L. Marti, Huimin Liu, Gurpreet Kour, Anil Bilgihan & Yu Xu. (2024) Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda. Journal of Service Management.
Crossref
Crossref
Amit Rakesh Sethi, Satyabhusan Dash, Abhishek Mishra & Dianne Cyr. (2023) Role of community trust in driving brand loyalty in large online B2B communities. Journal of Business & Industrial Marketing 39:2, pages 256-272.
Crossref
Crossref
Michalis Bekiaris & Antonia Markogiannopoulou. (2022) Enterprise resource planning system reforms of European Union member states in association with central government accrual accounting and IPSAS adoption. Journal of Public Budgeting, Accounting & Financial Management 35:1, pages 115-140.
Crossref
Crossref
Anna SelentAnna Selent. 2023. Digital Interaction Hubs für B2B-Kundeninteraktionen. Digital Interaction Hubs für B2B-Kundeninteraktionen
91
228
.
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana & Hatice Kizgin. (2022) A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective. Information Systems Frontiers 24:6, pages 2027-2051.
Crossref
Crossref
Ileim Galindo-Inga, Carmen Diaz-Medina, Brian Meneses-Claudio & Gustavo Zarate-Ruiz. (2022) Social networks in business development in the MSEs of Lurigancho-Chosica in 2022. Salud, Ciencia y Tecnología - Serie de Conferencias 1, pages 370.
Crossref
Crossref
Yunfeng Shang, Hina Rehman, Khalid Mehmood, Aidi Xu, Yaser Iftikhar, Yifei Wang & Ridhima Sharma. (2022) The Nexuses Between Social Media Marketing Activities and Consumers’ Engagement Behaviour: A Two-Wave Time-Lagged Study. Frontiers in Psychology 13.
Crossref
Crossref
Maria Gabriela Ziegler. (2022) Web 2.0 and Knowledge Sharing. A Literature Review. AI, Computer Science and Robotics Technology 2022, pages 1-14.
Crossref
Crossref
Shubhomoy Banerjee & S. Sreejesh. (2021) Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach. International Journal of Bank Marketing 40:1, pages 87-109.
Crossref
Crossref
Ree Chan Ho. 2021. Impact of Globalization and Advanced Technologies on Online Business Models. Impact of Globalization and Advanced Technologies on Online Business Models
16
31
.
Sandra Miranda & Jaqueline Dias. 2021. Marketing and Smart Technologies. Marketing and Smart Technologies
521
534
.
Yin Zhang, Baozhou Lu & Haidong Zheng. (2020) Can buzzing bring business? Social interactions, network centrality and sales performance: An empirical study on business-to-business communities. Journal of Business Research 112, pages 170-189.
Crossref
Crossref
Nizar Mohammad Alsharari, Mohammad Al-Shboul & Salem Alteneiji. (2020) Implementation of cloud ERP in the SME: evidence from UAE. Journal of Small Business and Enterprise Development 27:2, pages 299-327.
Crossref
Crossref
Sónia M. A. Morgado, Tiago Moniz & Sérgio Felgueiras. 2020. Marketing and Smart Technologies. Marketing and Smart Technologies
363
376
.
Wei-Tsong Wang, Yi-Shun Wang & Wan-Ting Chang. (2019) Investigating the effects of psychological empowerment and interpersonal conflicts on employees’ knowledge sharing intentions. Journal of Knowledge Management 23:6, pages 1039-1076.
Crossref
Crossref
Debora Bettiga & Lucio Lamberti. (2019) Crowd Size and Crowdsourcing Performances in Online Ideation Contests. Crowd Size and Crowdsourcing Performances in Online Ideation Contests.
Ying-Jiun Hsieh & Yenchun Jim Wu. (2019) Entrepreneurship through the platform strategy in the digital era: Insights and research opportunities. Computers in Human Behavior 95, pages 315-323.
Crossref
Crossref
Nozha Erragcha. 2018. Digital Marketing and Consumer Engagement. Digital Marketing and Consumer Engagement
666
683
.
Rebwar Kamal Gharib, Elly Philpott & Yanqing Duan. (2017) Factors affecting active participation in B2B online communities: An empirical investigation. Information & Management 54:4, pages 516-530.
Crossref
Crossref
Alessandro Annarelli, Cinzia Battistella & Fabio Nonino. (2017) Web-application development projects by online communities. Industrial Management & Data Systems 117:1, pages 166-197.
Crossref
Crossref
Nozha Erragcha. 2017. Social Media Performance Evaluation and Success Measurements. Social Media Performance Evaluation and Success Measurements
106
129
.
Nicholas Roberts & Michael Dinger. (2016) The Impact of Virtual Customer Community Interactivity on Organizational Innovation: An Absorptive Capacity Perspective. IEEE Transactions on Professional Communication 59:2, pages 110-125.
Crossref
Crossref
Ibrahim M. Al-Jabri & Narcyz Roztocki. (2015) Adoption of ERP systems: Does information transparency matter?. Telematics and Informatics 32:2, pages 300-310.
Crossref
Crossref
Shiri D. Vivek, Sharon E. Beatty, Vivek Dalela & Robert M. Morgan. (2014) A Generalized Multidimensional Scale for Measuring Customer Engagement. Journal of Marketing Theory and Practice 22:4, pages 401-420.
Crossref
Crossref
Kevin Kam Fung So, Ceridwyn King & Beverley Sparks. (2012) Customer Engagement With Tourism Brands. Journal of Hospitality & Tourism Research 38:3, pages 304-329.
Crossref
Crossref
Saku J. Mäkinen, Juho Kanniainen & Ilkka Peltola. (2013) Investigating Adoption of Free Beta Applications in a Platform‐Based Business Ecosystem. Journal of Product Innovation Management 31:3, pages 451-465.
Crossref
Crossref
Roman Zollet. (2014) Interactivity of Corporate Websites: An Integrative Review of the Literature. IEEE Transactions on Professional Communication 57:1, pages 2-16.
Crossref
Crossref
Birgit Vogel-Heuser, Udo Lindemann & Gunther Reinhart. 2014. Innovationsprozesse zyklenorientiert managen. Innovationsprozesse zyklenorientiert managen
206
244
.
Ahlam Sawsaa & Zhongyu (Joan) Lu. 2013. Information Retrieval Methods for Multidisciplinary Applications. Information Retrieval Methods for Multidisciplinary Applications
132
155
.
Marianna Sigala. (2012) Exploiting Web 2.0 for New Service Development: Findings and Implications from the Greek Tourism Industry. International Journal of Tourism Research 14:6, pages 551-566.
Crossref
Crossref
Marianna Sigala. (2012) Social networks and customer involvement in new service development (NSD). International Journal of Contemporary Hospitality Management 24:7, pages 966-990.
Crossref
Crossref
Chieh-Peng Lin & Sheng-Wuu Joe. (2011) To Share or Not to Share: Assessing Knowledge Sharing, Interemployee Helping, and Their Antecedents Among Online Knowledge Workers. Journal of Business Ethics 108:4, pages 439-449.
Crossref
Crossref
Shiri D. Vivek, Sharon E. Beatty & Robert M. Morgan. (2014) Customer Engagement: Exploring Customer Relationships Beyond Purchase. Journal of Marketing Theory and Practice 20:2, pages 122-146.
Crossref
Crossref
M.C. Chang & S.D. Gregor. (2011) Encouraging Participation in Virtual Community with Classified Facilitation Mechanisms: A Perspective from Online Communication Needs and Behaviors. Encouraging Participation in Virtual Community with Classified Facilitation Mechanisms: A Perspective from Online Communication Needs and Behaviors.
Marianna Sigala. (2011) eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence. Computers in Human Behavior 27:2, pages 655-661.
Crossref
Crossref
Jongmin T. Moon & Kevin C. Desouza. (2010) Customer managed knowledge factories. Business Information Review 27:2, pages 94-100.
Crossref
Crossref
Miha Škerlavaj, Vlado Dimovski & Kevin C Desouza. (2010) Patterns and Structures of Intra-organizational Learning Networks within a Knowledge-Intensive Organization. Journal of Information Technology 25:2, pages 189-204.
Crossref
Crossref
Lorraine Paterson. (2009) Online customer communities. Business Information Review 26:1, pages 44-50.
Crossref
Crossref
. (2009) Digital Cross-Organizational and Cross-Border Collaboration: A Scientometric Study. Digital Cross-Organizational and Cross-Border Collaboration: A Scientometric Study.
Lan Xu, Qing'an Cui & Nan Cui. (2008) A model for identifying creative participation program membership. A model for identifying creative participation program membership.
Kevin C. Desouza. (2007) Understanding knowledge as a commons: From theory to practice. Journal of the American Society for Information Science and Technology 59:2, pages 333-334.
Crossref
Crossref
Marianna Sigala. 2008. Information and Communication Technologies in Tourism 2008. Information and Communication Technologies in Tourism 2008
463
474
.