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Journal of the Operational Research Society Volume 59, 2008 - Issue 7
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Theoretical Paper

Service differentiation in spare parts inventory management

A A KranenburgCentre for Quantitative Methods CQM B.V.EindhovenThe Netherlands
&
G J van HoutumTechnische Universiteit EindhovenEindhovenThe NetherlandsCorrespondence[email protected]
Pages 946-955 | Received 01 May 2006, Accepted 01 Jan 2007, Published online: 21 Dec 2017

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Chaaben Kouki & Christian Larsen. (2021) Rationing policies in a spare parts inventory system with customers differentiation. International Journal of Production Research 59:20, pages 6270-6290.
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Christopher M. Durugbo. (2020) After-sales services and aftermarket support: a systematic review, theory and future research directions. International Journal of Production Research 58:6, pages 1857-1892.
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Rajagopal. (2012) Food Products Vending in Street Markets Held in Urban Habitat. Journal of Food Products Marketing 18:4, pages 325-352.
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Rajagopal. (2011) Determinants of Shopping Behavior of Urban Consumers. Journal of International Consumer Marketing 23:2, pages 83-104.
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Rajagopal. (2010) Street Markets Influencing Urban Consumer Behavior in Mexico. Latin American Business Review 11:2, pages 77-110.
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B. Gerrits, E. Topan & M.C. van der Heijden. (2022) Operational planning in service control towers – heuristics and case study. European Journal of Operational Research 302:3, pages 983-998.
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Weiwei Li, Lisheng Weng, Kaixu Zhao, Sidong Zhao & Ping Zhang. (2021) Research on the Evaluation of Real Estate Inventory Management in China. Land 10:12, pages 1283.
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Pieterjan Dendauw, Thomas Goeman, Dieter Claeys, Koen De Turck, Dieter Fiems & Herwig Bruneel. (2021) Condition-based critical level policy for spare parts inventory management. Computers & Industrial Engineering 157, pages 107369.
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Christiane B. Haubitz & Ulrich W. Thonemann. (2021) How to Change a Running System—Controlling the Transition to Optimized Spare Parts Inventory Policies. Production and Operations Management 30:5, pages 1386-1405.
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Muhammad Kashif Javed, Min Wu, Talat Qadeer, Aqsa Manzoor, Abid Hussain Nadeem & Roger C. Shouse. (2020) Role of Online Retailers’ Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers. Frontiers in Psychology 11.
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Loe Schlicher, Marco Slikker, Willem van Jaarsveld & Geert-Jan van Houtum. (2020) Core Nonemptiness of Stratified Pooling Games: A Structured Markov Decision Process Approach. Mathematics of Operations Research 45:4, pages 1445-1465.
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Behzad Maleki Vishkaei, Iraj Mahdavi, Nezam Mahdavi-Amiri & Esmaile Khorram. (2020) Balancing public bicycle sharing system using inventory critical levels in queuing network. Computers & Industrial Engineering 141, pages 106277.
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Rob J.I. Basten & Jennifer K. Ryan. (2019) The value of maintenance delay flexibility for improved spare parts inventory management. European Journal of Operational Research 278:2, pages 646-657.
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Patrik Jonsson & Stig-Arne Mattsson. (2019) An inherent differentiation and system level assessment approach to inventory management. The International Journal of Logistics Management 30:2, pages 663-680.
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Christopher A. Boone, Benjamin T. Hazen, Joseph B. Skipper & Robert E. Overstreet. (2016) A framework for investigating optimization of service parts performance with big data. Annals of Operations Research 270:1-2, pages 65-74.
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Joachim Arts. (2017) A multi-item approach to repairable stocking and expediting in a fluctuating demand environment. European Journal of Operational Research 256:1, pages 102-115.
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D. van den Berg, M.C. van der Heijden & P.C. Schuur. (2016) Allocating service parts in two-echelon networks at a utility company. International Journal of Production Economics 181, pages 58-67.
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Cheong Peng Au-Yong, Azlan Shah Ali & Faizah Ahmad. (2016) Enhancing building maintenance cost performance with proper management of spare parts. Journal of Quality in Maintenance Engineering 22:1, pages 51-61.
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Ann-Kristin Cordes & Bernd Hellingrath. (2016) Master Model for Integrating Inventory, Transport and Service Personnel Capacity Planning. IFAC-PapersOnLine 49:30, pages 186-191.
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Willem van Jaarsveld, Twan Dollevoet & Rommert Dekker. (2015) Improving spare parts inventory control at a repair shop. Omega 57, pages 217-229.
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Elisa M. Alvarez, Matthieu C. van der Heijden & W. Henk M. Zijm. (2013) Service differentiation in spare parts supply through dedicated stocks. Annals of Operations Research 231:1, pages 283-303.
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Geert-Jan van Houtum & Bram KranenburgGeert-Jan van Houtum & Bram Kranenburg. 2015. Spare Parts Inventory Control under System Availability Constraints. Spare Parts Inventory Control under System Availability Constraints 71 95 .
Annalisa Cesaro & Dario Pacciarelli. 2015. Uncertainty Management in Simulation-Optimization of Complex Systems. Uncertainty Management in Simulation-Optimization of Complex Systems 251 271 .
Gang Li, Feng Feng Huang, T.C.E. Cheng, Quan Zheng & Ping Ji. (2014) Make-or-buy service capacity decision in a supply chain providing after-sales service. European Journal of Operational Research 239:2, pages 377-388.
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E.M. Alvarez, M.C. van der Heijden, I.M.H. Vliegen & W.H.M. Zijm. (2014) Service differentiation through selective lateral transshipments. European Journal of Operational Research 237:3, pages 824-835.
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R.J.I. Basten & G.J. van Houtum. (2014) System-oriented inventory models for spare parts. Surveys in Operations Research and Management Science 19:1, pages 34-55.
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E.M. Alvarez, M.C. van der Heijden & W.H.M. Zijm. (2013) The selective use of emergency shipments for service-contract differentiation. International Journal of Production Economics 143:2, pages 518-526.
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Morteza Pourakbar & Rommert Dekker. (2012) Customer differentiated end-of-life inventory problem. European Journal of Operational Research 222:1, pages 44-53.
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Paul Enders, Ivo Adan, Alan Scheller-Wolf & Geert-Jan van Houtum. (2012) Inventory rationing for a system with heterogeneous customer classes. Flexible Services and Manufacturing Journal.
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