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European Journal of Information Systems Volume 26, 2017 - Issue 4
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Empirical Research

It’s complicated: explaining the relationship between trust, distrust, and ambivalence in online transaction relationships using polynomial regression analysis and response surface analysis

Gregory D. MoodyLee Business SchoolUniversity of Nevada Las Vegas Mail Stop 6034 329 Frank and Estella Beam Hall, 4515 S. Maryland Parkway 89154Las VegasNVUSACorrespondence[email protected]
,
Paul Benjamin LowryFaculty of Business and EconomicsThe University of Hong Kong Room 804, 8/F, K.K. Leung Building, Pokfulam Road Hong KongChinaCorrespondence[email protected]
&
Dennis F. GallettaKatz Graduate School of BusinessUniversity of Pittsburgh 282 Mervis Hall 15260PittsburghPAUSACorrespondence[email protected]
Pages 379-413 | Received 06 Jan 2015, Accepted 20 Aug 2015, Published online: 19 Dec 2017

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S. M. A. Moin, James Devlin & Sally McKechnie. (2023) Introducing a composite measure of trust in financial services. The Service Industries Journal 43:11-12, pages 896-922.
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Katherine M. Engelke, Valerie Hase & Florian Wintterlin. (2019) On measuring trust and distrust in journalism: Reflection of the status quo and suggestions for the road ahead. Journal of Trust Research 9:1, pages 66-86.
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Gregory D. Moody, Dennis F. Galletta & Brian Kimball Dunn. (2017) Which phish get caught? An exploratory study of individuals′ susceptibility to phishing. European Journal of Information Systems 26:6, pages 564-584.
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Tri Lam, Jon Heales & Nicole Hartley. The Impacts of Traceability Systems on Consumer Trust. Journal of Computer Information Systems 0:0, pages 1-15.
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J Marzal, Syamsurizal, E Saputra & P E P Utomo. (2020) The development of a trusted mechanism in building a web service to ensure the quality of data and information in the Universitas Jambi databorang application by using the ADDIE model. Journal of Physics: Conference Series 1516:1, pages 012003.
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Naeem Akhtar, Jin Sun, Muhammad Nadeem Akhtar & Jing Chen. (2019) How attitude ambivalence from conflicting online hotel reviews affects consumers’ behavioural responses: The moderating role of dialecticism☆. Journal of Hospitality and Tourism Management 41, pages 28-40.
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Ida Lindgren, Christian Østergaard Madsen, Sara Hofmann & Ulf Melin. (2019) Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly 36:3, pages 427-436.
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Suk-Joo Lee, Cheolhwi Ahn, Kelly Minjung Song & Hyunchul Ahn. (2018) Trust and Distrust in E-Commerce. Sustainability 10:4, pages 1015.
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Brian Dunn, Narayan Ramasubbu, Matthew Jensen, Dennis Galletta & Paul Benjamin Lowry. (2021) The Efficiency–Exposure Paradox: Reconciling the Conflicting Effects of Measured Website Browsing Behaviors for Non-Transactional Outcomes. SSRN Electronic Journal.
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