Citations (37)
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Jason Tang, Carola Raab, Dina Marie V Zemke & Choongbeom Choi. (2022) The effect of the minimum server wage on restaurant guest tipping behavior. Journal of Foodservice Business Research 25:1, pages 1-32.
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Hyunghwa Oh & Jichul Jang. (2020) The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance, and tip size. Journal of Human Resources in Hospitality & Tourism 19:1, pages 43-61.
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Bruce McAdams & Michael von Massow. (2017) Tipped out: How do gratuities affect restaurant operations?. Journal of Foodservice Business Research 20:4, pages 432-446.
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Mohammad Anisur Rahman, Xu Qi, Abu Naser Mohammad Saif, Ismail Bin Ibrahim & Rabeya Sultana. (2017) Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh. Cogent Business & Management 4:1.
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Milos Bujisic, H. G. Parsa, Anil Bilgihan, Jessica Galloway & Loren Hern. (2014) Service Failure, Tipping Behavior, and the Effect of Service Industry Experience. Journal of Quality Assurance in Hospitality & Tourism 15:3, pages 253-268.
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Anita
Zichun Chu & Regina
Juchun Chu. (2013) Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values. The Service Industries Journal 33:12, pages 1148-1164.
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Zachary
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B. Wills. (2013) The Institution of Tipping as a Source of Employee Agency: The Case of Restaurant Servers. Sociological Focus 46:3, pages 193-210.
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Michael Lynn, Robert
J. Kwortnik$suffix/text()$suffix/text() & Michael
C. Sturman. (2011) Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model. The International Journal of Human Resource Management 22:9, pages 1887-1901.
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Articles from other publishers (29)
Jacqueline Ross & John Welsh. (2022) Service Labor, Freedom, and the Technique of Tipping. Critical Sociology 49:4-5, pages 725-748.
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Ernest Alang Wung & Roger Tsafack Nanfosso. BE CAREFUL WITH THE ATTITUDE OF EMPLOYEES IN THE SERVICE INDUSTRY: ARE THEY AFFECTED BY TIPS AND TIPPING. BE CAREFUL WITH THE ATTITUDE OF EMPLOYEES IN THE SERVICE INDUSTRY: ARE THEY AFFECTED BY TIPS AND TIPPING.
Sanjay Jain & Kun Qian. (2021) Compensating Online Content Producers: A Theoretical Analysis. Management Science 67:11, pages 7075-7090.
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Jacqueline Ross & John Welsh. (2020) Understanding the ‘Tipped Minimum Wage’: Critical Directions for US Policy Research. Social Policy and Society 20:2, pages 192-210.
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Tuğba PALA. (2020) The Tip Perception of the Hotel Employees: Wage or Reward?. Ege Akademik Bakis (Ege Academic Review), pages 209-220.
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Jeonggyu Lee, Anubhav Aggarwal, Hoori Rafieian & Daniel Korschun. (2020) Do consumers use tipping to monitor service? Role of power and embarrassment. Journal of Retailing and Consumer Services 56, pages 102159.
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Christer Thrane & Erik Haugom. (2020) Peer effects on restaurant tipping in Norway: An experimental approach. Journal of Economic Behavior & Organization 176, pages 244-252.
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Ismail Karabas & Jeff Joireman. (2020) The role of blocked gratitude in non-voluntary tipping. Journal of Services Marketing 34:7, pages 983-997.
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Tuğba PALA MORKOÇ. (2020) The Tip Perception of the Hotel Employees: Wage or Reward?. Ege Akademik Bakis (Ege Academic Review).
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Michal Kvasnička. (2018) What Motivates Restaurant Customers to Tip: Evidence from the Czech Republic. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 66:1, pages 273-282.
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George C. Banks, Haley M. Woznyj, Sven Kepes, John H. Batchelor & Michael A. McDaniel. (2018) A meta‐analytic review of tipping compensation practices: An agency theory perspective. Personnel Psychology 71:3, pages 457-478.
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I-hsuan Shih, Tun-Min (Catherine) Jai & Shane C. Blum. (2016) Tipping: The case of hotel turndown service. International Journal of Hospitality Management 55, pages 129-131.
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Michal Kvasnička & Monika Szalaiová. (2015) Determinants of Gratuity Size in the Czech Republic: Evidence from Four Inexpensive Restaurants in Brno. Review of Economic Perspectives 15:2, pages 121-135.
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Melville Saayman & Andrea Saayman. (2015) Understanding Tipping Behaviour — An Economic Perspective. Tourism Economics 21:2, pages 247-265.
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Zachary W. Brewster. (2015) Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers. International Journal of Hospitality Management 46, pages 15-25.
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Diego Gambetta. 2015. Rationality, Democracy, and Justice. Rationality, Democracy, and Justice
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Sun Bai Cho. (2014) Factors Affecting Restaurant Consumers' Tipping Behavior. Journal of the Korean society for quality management 42:1, pages 15-32.
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Michael Lynn & Shuo Wang. (2013) The indirect effects of tipping policies on patronage intentions through perceived expensiveness, fairness, and quality. Journal of Economic Psychology 39, pages 62-71.
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Josep Llach, Jordi Perramon, María del Mar Alonso-Almeida & Llorenç Bagur-Femenías. (2013) Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants. Journal of Cleaner Production 44, pages 96-104.
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Zachary W. Brewster. (2013) The effects of restaurant servers’ perceptions of customers’ tipping behaviors on service discrimination. International Journal of Hospitality Management 32, pages 228-236.
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Michael Lynn, Patrick Jabbour & Woo Gon Kim. (2012) Who uses tips as a reward for service and when? An examination of potential moderators of the service–tipping relationship. Journal of Economic Psychology 33:1, pages 90-103.
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Ofer H. Azar. (2011) Business strategy and the social norm of tipping. Journal of Economic Psychology 32:3, pages 515-525.
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Michael LynnMichael Sturman. (2010) Tipping and Service Quality: A Within-Subjects Analysis. Journal of Hospitality & Tourism Research 34:2, pages 269-275.
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Ofer H. Azar. (2010) Tipping Motivations and Behavior in the U.S. and Israel. Journal of Applied Social Psychology 40:2, pages 421-457.
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Stephen G. Saunders & Michael Lynn. (2010) Why tip? An empirical test of motivations for tipping car guards. Journal of Economic Psychology 31:1, pages 106-113.
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Robert J. KwortnikJr.Jr., W. Michael LynnWilliam T. RossJr.Jr.. (2018) Buyer Monitoring: A Means to Insure Personalized Service. Journal of Marketing Research 46:5, pages 573-583.
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Ran I Snitkovsky & Laurens Debo. (2021) A modeling framework for tipping in the presence of a social norm. SSRN Electronic Journal.
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Sarah Conlisk. (2021) Tipping in Crises: Evidence from Chicago Taxi Drivers during COVID-19. SSRN Electronic Journal.
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Ofer H. Azar. (2006) Tipping, Firm Strategy, and Industrial Organization. SSRN Electronic Journal.
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