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Ergonomics Volume 32, 1989 - Issue 11
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Original Articles

State-space and verbal protocol methods for studying the human operator in process control

PENELOPE M. SANDERSON Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USA
,
ALAN G. VERHAGE Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USAView further author information
&
ROBERT B. FULD Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USAView further author information
Pages 1343-1372 | Published online: 31 May 2007

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Nicole E. Werner, Anna F. Jolliff, Gail Casper, Thomas Martell & Kevin Ponto. (2018) Home is where the head is: a distributed cognition account of personal health information management in the home among those with chronic illness. Ergonomics 61:8, pages 1065-1078.
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Nicole E. Werner, Cyrus K. Foroughi, Carryl Baldwin, Robert Youmans & Deborah A. Boehm-Davis. (2018) Associative activation during interrupted task performance: a mixed methods approach to understanding the overall quality effects of interruptions. Theoretical Issues in Ergonomics Science 19:1, pages 118-134.
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Paul Matthew Salmon, Natassia Goode, Antje Spiertz, Miles Thomas, Eryn Grant & Amanda Clacy. (2017) Is it really good to talk? Testing the impact of providing concurrent verbal protocols on driving performance. Ergonomics 60:6, pages 770-779.
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Neville A. Stanton. (2014) Representing distributed cognition in complex systems: how a submarine returns to periscope depth. Ergonomics 57:3, pages 403-418.
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Paul M. Salmon, Michael G. Lenne, Guy H. Walker, Neville A. Stanton & Ashleigh Filtness. (2014) Exploring schema-driven differences in situation awareness between road users: an on-road study of driver, cyclist and motorcyclist situation awareness. Ergonomics 57:2, pages 191-209.
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Miranda Cornelissen, PaulM. Salmon, Roderick McClure & NevilleA. Stanton. (2013) Using cognitive work analysis and the strategies analysis diagram to understand variability in road user behaviour at intersections. Ergonomics 56:5, pages 764-780.
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Xinyao Yu, Elfreda Lau, KimJ. Vicente & MichaelW. Carter. (2002) Toward theory-driven, quantitative performance measurement in ergonomics science: The abstraction hierarchy as a framework for data analysis. Theoretical Issues in Ergonomics Science 3:2, pages 124-142.
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Ling Rothrock. (2001) Using Time Windows to Evaluate Operator Performance. International Journal of Cognitive Ergonomics 5:1, pages 1-21.
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JOHN PATRICK. (1999) Analysing operators' diagnostic reasoning during multiple events. Ergonomics 42:3, pages 493-515.
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Dianne. E. Howie & Kim J. Vicente. (1998) Measures of operator performance in complex, dynamic microworlds: advancing the state of the art. Ergonomics 41:4, pages 485-500.
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TONY GILLIE & DIANNE BERRY. (1994) Object displays and control of dynamic systems. Ergonomics 37:11, pages 1885-1903.
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MATTHIAS RAUTERBERG. (1993) AMME: an Automatic Mental Model Evaluation to analyse user behaviour traced in a finite, discrete state space. Ergonomics 36:11, pages 1369-1380.
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Andrew Turk. (1990) Towards an understanding of human-computer interaction aspects of geographic information systems. Cartography 19:1, pages 31-60.
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PENELOPEM. SANDERSON, JEFFREYM. JAMES & KARENS. SEIDLER. (1989) SHAPA: an interactive software environment for protocol analysis. Ergonomics 32:11, pages 1271-1302.
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Chao Shi, Benjamin Noah, Ling Rothrock & Jung‐Hyup Kim. (2021) Potential benefits of eye tracking within process control monitoring tasks. Human Factors and Ergonomics in Manufacturing & Service Industries 31:3, pages 316-326.
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Gemma J. M. Read, Vanessa Beanland, Neville A. Stanton, Eryn Grant, Nicholas Stevens, Michael G. Lenné, Miles Thomas, Christine M. Mulvihill, Guy H. Walker & Paul M. Salmon. (2019) From interfaces to infrastructure: extending ecological interface design to re-design rail level crossings. Cognition, Technology & Work 23:1, pages 3-21.
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Neville A Stanton. (2016) Representing distributed cognition in socio-technical systems. IFAC-PapersOnLine 49:19, pages 212-215.
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Linda J. Sorensen & Neville A. Stanton. (2015) Exploring compatible and incompatible transactions in teams. Cognition, Technology & Work 17:3, pages 367-380.
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Laura H. Ikuma, Christina Koffskey & Craig M. Harvey. (2015) A Human Factors-Based Assessment Framework for Evaluating Performance in Control Room Interface Design. IIE Transactions on Occupational Ergonomics and Human Factors 2:3-4, pages 194-206.
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Neville Stanton. 2014. Contemporary Ergonomics and Human Factors 2014. Contemporary Ergonomics and Human Factors 2014 395 402 .
Kristie L. Young, Paul M. Salmon & Miranda Cornelissen. (2013) Missing links? The effects of distraction on driver situation awareness. Safety Science 56, pages 36-43.
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. 2012. Lees' Loss Prevention in the Process Industries. Lees' Loss Prevention in the Process Industries 3129 3580 .
Ling Rothrock. 2011. Human-in-the-Loop Simulations. Human-in-the-Loop Simulations 15 53 .
Tao Zhang & David Kaber. 2010. Advances in Cognitive Ergonomics. Advances in Cognitive Ergonomics 586 596 .
Lisanne Bainbridge & Penelope Sanderson. 2005. Evaluation of Human Work, 3rd Edition. Evaluation of Human Work, 3rd Edition 159 184 .
. 2005. Lees' Loss Prevention in the Process Industries. Lees' Loss Prevention in the Process Industries 352 400 .
Greg A. Jamieson & Dal Vernon C. Reising. (2016) Cost-Justifying Investments in Advanced Human-Machine Interface Technologies I: A Cost-Benefit Framework for the Process Industries. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 48:10, pages 1179-1183.
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Shu Ching Yang. (2003) Reconceptualizing think-aloud methodology: refining the encoding and categorizing techniques via contextualized perspectives. Computers in Human Behavior 19:1, pages 95-115.
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Kevin B. Bennett & Brett Walters. (2016) Configural Display Design Techniques Considered at Multiple Levels of Evaluation. Human Factors: The Journal of the Human Factors and Ergonomics Society 43:3, pages 415-434.
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James L. Alty. 2000. Human error and system design and management. Human error and system design and management 113 123 .
James L. Alty. (2016) Multimedia and process control interfaces: signals or noise?. Transactions of the Institute of Measurement and Control 21:4-5, pages 181-190.
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TIM MENZIES & FRANK VAN HARMELEN. (1999) Editorial: Evaluating knowledge engineering techniques. International Journal of Human-Computer Studies 51:4, pages 715-727.
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Xinyao Yu, Elfreda Lau, Kim J. Vicente & Michael W. Carter. (2016) Advancing Performance Measurement in Cognitive Engineering: The Abstraction Hierarchy as a Framework for Dynamical Systems Analysis. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 42:3, pages 359-363.
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Robert R. Hoffman, Beth Crandall & Nigel Shadbolt. (2016) Use of the Critical Decision Method to Elicit Expert Knowledge: A Case Study in the Methodology of Cognitive Task Analysis. Human Factors: The Journal of the Human Factors and Ergonomics Society 40:2, pages 254-276.
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K.J. Vicente. (1997) Operator adaptation in process control: A three-year research program. Control Engineering Practice 5:3, pages 407-416.
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Dianne E. Howie & Kim J. Vicente. (2016) Measuring the Impact of Ecological Interface Design on Operator Skill Acquisition. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 40:19, pages 972-976.
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David Williams, Iain Duncumb & James L. Alty. 1996. People and Computers XI. People and Computers XI 333 347 .
K.J. Vicente. (1995) Cognitive work analysis: implications for microworld research on human-machine interaction. Cognitive work analysis: implications for microworld research on human-machine interaction.
James L. Alty, Marius Bergan, Penny Craufurd & Ciaran Dolphin. (1993) Experiments using multimedia interfaces in process control: Some initial results. Computers & Graphics 17:3, pages 205-218.
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Michael G. Ketcham, Kevin Hooper & Bruce Coury. (2016) SARPI: A simulator for assessing cognitive tasks in process control. SIMULATION 59:3, pages 172-181.
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Penelope M. Sanderson. (2016) Verbal Protocol Analysis in three Experimental Domains Using Shapa. Proceedings of the Human Factors Society Annual Meeting 34:17, pages 1280-1284.
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