Advanced search
Publication Cover
Ergonomics Volume 32, 1989 - Issue 11
Submit an article Journal homepage
148
Views
47
CrossRef citations to date
0
Altmetric
Original Articles

Assessing the impact of computer workload on operator stress: the role of system controllability

G. ROBERT J. HOCKEY MRC/ESRC Social and Applied Psychology Unit, Department of Psychology, University of Sheffield, Sheffield, S10 2TN, UK
,
ROB B. BRINER MRC/ESRC Social and Applied Psychology Unit, Department of Psychology, University of Sheffield, Sheffield, S10 2TN, UK
,
ANDREW J. TATTERSALL MRC/ESRC Social and Applied Psychology Unit, Department of Psychology, University of Sheffield, Sheffield, S10 2TN, UK
&
MARION WIETHOFF MRC/ESRC Social and Applied Psychology Unit, Department of Psychology, University of Sheffield, Sheffield, S10 2TN, UK
Pages 1401-1418 | Published online: 31 May 2007

Citations (47)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (10)

Erum Ishaq, Sajid Bashir, Abdul Karim Khan, Muhammad Mubbashar Hassan & Ramsha Zakariya. (2021) Epistemic curiosity and perceived workload: a moderated mediation model of achievement striving and overwork climate. The International Journal of Human Resource Management 32:18, pages 3888-3911.
Read now
Wendy MacDonald. (2003) The impact of job demands and workload on stress and fatigue. Australian Psychologist 38:2, pages 102-117.
Read now
Mark S. Young & Neville A. Stanton. (2002) It's all relative: defining mental workload in the light of Annett's paper. Ergonomics 45:14, pages 1018-1020.
Read now
MarkS. Young & NevilleA. Stanton. (2002) Attention and automation: New perspectives on mental underload and performance. Theoretical Issues in Ergonomics Science 3:2, pages 178-194.
Read now
NEVILLEA. STANTON & CHRISTOPHER BABER. (1995) Alarm-initiated activities: an analysis of alarm handlingby operators using text-based alarm systems in supervisory control systems. Ergonomics 38:11, pages 2414-2431.
Read now
A.W. K. Gaillard & C.J. E. Wientjes. (1994) Mental load and work stress as two types of energy mobilization. Work & Stress 8:2, pages 141-152.
Read now
JOSEPH SHARIT & SARAJ. CZAJA. (1994) Ageing, computer-based task performance, and stress: issues and challenges. Ergonomics 37:4, pages 559-577.
Read now
A. W. K. GAILLARD. (1993) Comparing the concepts of mental load and stress. Ergonomics 36:9, pages 991-1005.
Read now
ULF LUNDBERG, BO MELIN, GARYW. EVANS & LARS HOLMBERG. (1993) Physiological deactivation after two contrasting tasks at a video display terminal: learning vs repetitive data entry. Ergonomics 36:6, pages 601-611.
Read now
SaraJ. Czaja & Joseph Sharit. (1993) Stress reactions to computer‐interactive tasks as a function of task structure and individual differences. International Journal of Human–Computer Interaction 5:1, pages 1-22.
Read now

Articles from other publishers (37)

G.M. Hancock, L. Longo, M.S. Young & P.A. Hancock. 2021. HANDBOOK OF HUMAN FACTORS AND ERGONOMICS. HANDBOOK OF HUMAN FACTORS AND ERGONOMICS 203 226 .
Chee-Kiong Soh, Vicknaeshwari Marimuther, George I. Christopoulos, Adam C. Roberts, Josip Car & Kian-Woon Kwok. 2019. Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) 764 772 .
Michael C. Dorneich, Břetislav Passinger, Christopher Hamblin, Claudia Keinrath, Jiři Vašek, Stephen D. Whitlow & Martijn Beekhuyzen. (2017) Evaluation of the Display of Cognitive State Feedback to Drive Adaptive Task Sharing. Frontiers in Neuroscience 11.
Crossref
Adam C. Roberts, George I. Christopoulos, Josip Car, Chee-Kiong Soh & Ming Lu. (2016) Psycho-biological factors associated with underground spaces: What can the new era of cognitive neuroscience offer to their study?. Tunnelling and Underground Space Technology 55, pages 118-134.
Crossref
Bin-Wei Hsu, Mao-Jiun J. Wang, Chi-Yuan Chen & Fang Chen. (2015) Effective Indices for Monitoring Mental Workload While Performing Multiple Tasks. Perceptual and Motor Skills 121:1, pages 94-117.
Crossref
Derek L. Mracek, Matthew L. Arsenault, Eric Anthony Day, Jay H. HardyIIIIII & Robert A. Terry. (2014) A Multilevel Approach to Relating Subjective Workload to Performance After Shifts in Task Demand. Human Factors: The Journal of the Human Factors and Ergonomics Society 56:8, pages 1401-1413.
Crossref
Michelle R. Bryant. (2014) The Role of Feedback on Stress Experiences- A Literature Review. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 58:1, pages 1979-1983.
Crossref
. 2012. Lees' Loss Prevention in the Process Industries. Lees' Loss Prevention in the Process Industries 3129 3580 .
Steven Wiker. 2012. Injury Research. Injury Research 139 185 .
Shaun Goldfinch, Robin Gauld & Norm Baldwin. (2011) Information and communications technology use, e-government, pain and stress amongst public servants. New Technology, Work and Employment 26:1, pages 39-53.
Crossref
Jane Galloway Seiling. (2015) The role of the customer advocate: Contextual and task performance as advocacy participation. Journal of Management & Organization 14:2, pages 127-140.
Crossref
Karin Lindgren Griffiths, Martin G. Mackey & Barbara J. Adamson. (2007) The Impact of a Computerized Work Environment on Professional Occupational Groups and Behavioural and Physiological Risk Factors for Musculoskeletal Symptoms: A Literature Review. Journal of Occupational Rehabilitation 17:4, pages 743-765.
Crossref
Sharnnia Artis & Brian M. Kleiner. (2016) The Effects of Age and the Design of Web-Based Training on Computer Task Performance. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 50:2, pages 185-189.
Crossref
Ricardo Vyhmeister, Pedro R. Mondelo & Maribel Novella. (2006) Towards a model for assessing workers' risks resulting from the implementation of information and communication systems and technologies. Human Factors and Ergonomics in Manufacturing 16:1, pages 39-59.
Crossref
Marie Sjölinder, Kristina Höök, Lars-Göran Nilsson & Gerd Andersson. (2005) Age differences and the acquisition of spatial knowledge in a three-dimensional environment: Evaluating the use of an overview map as a navigation aid. International Journal of Human-Computer Studies 63:6, pages 537-564.
Crossref
. 2005. Lees' Loss Prevention in the Process Industries. Lees' Loss Prevention in the Process Industries 201 250 .
Mark Young & Neville Stanton. 2004. Handbook of Human Factors and Ergonomics Methods. Handbook of Human Factors and Ergonomics Methods 39-1 39-9 .
. 2004. Guidelines for Preventing Human Error in Process Safety. Guidelines for Preventing Human Error in Process Safety 365 375 .
S. Artis. (2004) Effects of Age and Working Memory on Web-Based Computer Training. Effects of Age and Working Memory on Web-Based Computer Training.
Marie Sjolinder, Kristina Hook & Lars-Goran Nilsson. (2003) The Effect of Age-Related Cognitive Differences, Task Complexity and Prior Internet Experience in the Use of an On-line Grocery Shop. Spatial Cognition & Computation 3:1, pages 61-84.
Crossref
Hélène Eyrolle & Jean-Marie Cellier. (2000) The effects of interruptions in work activity: field and laboratory results. Applied Ergonomics 31:5, pages 537-543.
Crossref
Raymond Baril. (1999) Les transformations du travail des opérateurs de raffinerie de pétrole : le passage des cadrans aux écransChanges in the work of oil refinery operators : from dials to screensLas transformaciones del trabajo de los operadores de refinerías de petróleo : la transición de las esferas a las pantallas. Perspectives interdisciplinaires sur le travail et la santé:1-1.
Crossref
M. Hoedemaeker & K.A. Brookhuis. (1998) Behavioural adaptation to driving with an adaptive cruise control (ACC). Transportation Research Part F: Traffic Psychology and Behaviour 1:2, pages 95-106.
Crossref
G. Robert J. Hockey, David G. Wastell & Jürgen Sauer. (2016) Effects of Sleep Deprivation and User Interface on Complex Performance: A Multilevel Analysis of Compensatory Control. Human Factors: The Journal of the Human Factors and Ergonomics Society 40:2, pages 233-253.
Crossref
G. Robert J. Hockey. (1997) Compensatory control in the regulation of human performance under stress and high workload: A cognitive-energetical framework. Biological Psychology 45:1-3, pages 73-93.
Crossref
Sara J. Czaja. 1997. Handbook of Human-Computer Interaction. Handbook of Human-Computer Interaction 797 812 .
G. Robert, J. Hockey, Roy L. Payne & J.Terry Rick. (1996) Intra-individual patterns of hormonal and affective adaptation to work demands: an n = 2 study of junior doctors. Biological Psychology 42:3, pages 393-411.
Crossref
Evan A Byrne & Raja Parasuraman. (1996) Psychophysiology and adaptive automation. Biological Psychology 42:3, pages 249-268.
Crossref
Andrew J. Tattersall & G. Robert J. Hockey. (2016) Level of Operator Control and Changes in Heart Rate Variability during Simulated Flight Maintenance. Human Factors: The Journal of the Human Factors and Ergonomics Society 37:4, pages 682-698.
Crossref
Neville Stanton. 1994. Human Factors in Alarm Design. Human Factors in Alarm Design 93 117 .
John C. McCarthy & Elizabeth A. Dunne. (2006) A longitudinal analysis of the role of task‐specific knowledge in the subjective impact and structure of performance. Applied Cognitive Psychology 7:5, pages 397-417.
Crossref
G.R.J. Hockey & M. Wiethoff. 1993. European Isolation and Confinement Study. European Isolation and Confinement Study 139 150 .
A. John Maule & G. Robert J. Hockey. 1993. Time Pressure and Stress in Human Judgment and Decision Making. Time Pressure and Stress in Human Judgment and Decision Making 83 101 .
A.J. TATTERSALL. 1992. The Physical Environment. The Physical Environment 297 324 .
Daniel C. Ganster & John Schaubroeck. (2016) Work Stress and Employee Health. Journal of Management 17:2, pages 235-271.
Crossref
Henry H. Emurian. (1991) Physiological responses during data retrieval: Comparison of constant and variable system response times. Computers in Human Behavior 7:4, pages 291-310.
Crossref
Andrew J. Tattersall, Eric W. Farmer & Andrew J. Belyavin. 1991. Automation and Systems Issues in Air Traffic Control. Automation and Systems Issues in Air Traffic Control 255 266 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.