Citations (66)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (10)
Markus Hartono, Dina Natalia Prayogo, I. Made Ronyastra & Abdullah Baredwan. (2023) Kansei engineering with online review mining methodology for robust service design. Theoretical Issues in Ergonomics Science 0:0, pages 1-26.
Read now
Read now
Brahim Benaissa & Masakazu Kobayashi. (2023) The consumers’ response to product design: a narrative review. Ergonomics 66:6, pages 791-820.
Read now
Read now
Min Cai, Miaohuan Wu, Xinggang Luo, Qianqian Wang, Zhongliang Zhang & Ziling Ji. (2023) Integrated Framework of Kansei Engineering and Kano Model Applied to Service Design. International Journal of Human–Computer Interaction 39:5, pages 1096-1110.
Read now
Read now
Jian Jin, Danping Jia & Kejia Chen. (2022) Mining online reviews with a Kansei-integrated Kano model for innovative product design. International Journal of Production Research 60:22, pages 6708-6727.
Read now
Read now
Hwai-Te Huang & Lucky Shin-Jyun Tsaih. (2022) Prioritizing hotel lobby design factors: perspectives of hotel operators in China. Journal of Asian Architecture and Building Engineering 21:5, pages 1801-1813.
Read now
Read now
Dian Palupi Restuputri, Ilyas Masudin & Citra Permata Sari. (2020) Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers. Cogent Business & Management 7:1.
Read now
Read now
W. M. Wang, Z. G. Tian, Z. Li, J. W. Wang, Ali Vatankhah Barenji & M. N. Cheng. (2019) Supporting the construction of affective product taxonomies from online customer reviews: an affective-semantic approach. Journal of Engineering Design 30:10-12, pages 445-476.
Read now
Read now
Markus Hartono & Hendry Raharjo. (2015) Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty. Total Quality Management & Business Excellence 26:9-10, pages 971-985.
Read now
Read now
J.B. Mackrill, P.A. Jennings & R. Cain. (2013) Improving the hospital ‘soundscape’: a framework to measure individual perceptual response to hospital sounds. Ergonomics 56:11, pages 1687-1697.
Read now
Read now
Ayman Altuwaim, Abdulelah AlTasan & Abdulmohsen Almohsen. Customer satisfaction with advanced construction technologies in residential buildings. Journal of Asian Architecture and Building Engineering 0:0, pages 1-15.
Read now
Read now
Articles from other publishers (56)
Yuanjian Du, Meng Zhang, Mobing Cai & Kyungjin Park. (2024) Construction of Product Appearance Kansei Evaluation Model Based on Online Reviews and FAHP: A Case Study of Household Portable Air Conditioners. Sustainability 16:8, pages 3132.
Crossref
Crossref
Fang You, Yaru Li, Qianwen Fu & Jun Zhang. (2024) Cognitive task analysis-driven intelligent steering wheel interaction design. Journal of Intelligent & Fuzzy Systems 46:3, pages 6439-6464.
Crossref
Crossref
Ylenia Cavacece, Giulio Maggiore, Riccardo Resciniti & Andrea Moretta Tartaglione. (2024) Evaluating digital health attributes for users’ satisfaction: an application of the Kano model. The TQM Journal.
Crossref
Crossref
Xinhui KANG & Ziteng ZHAO. (2024) A study on kansei attraction of products’ online reviews by using text mining and kano model. Journal of Advanced Mechanical Design, Systems, and Manufacturing 18:2, pages JAMDSM0010-JAMDSM0010.
Crossref
Crossref
Decui Liang, Yiqi Wu & Zeshui Xu. (2024) A New Coordination Service Design Method for Government Website Considering the Kansei Needs and the Fairness of User Groups. IEEE Transactions on Engineering Management 71, pages 1912-1926.
Crossref
Crossref
Fan Wu, Shih-Wen Hsiao & Peng Lu. (2024) An AIGC-empowered methodology to product color matching design. Displays 81, pages 102623.
Crossref
Crossref
Jie Wu, Tong Yang, Zhiwei Zhou & Narisa Zhao. (2023) Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews. International Journal of Hospitality Management 114, pages 103556.
Crossref
Crossref
Hanny Kanavika Rizky Munawar, Annisa Kesy Garside, Adhi Nugraha & Amelia Khoidir. (2023) Telecommunication service quality analysis using integration of SIPA and modified Kano. Jurnal Sistem dan Manajemen Industri 7:1, pages 53-68.
Crossref
Crossref
Zhi Qiu, Yue Wang, Jie Wang, Zhu Wang & Yi Zhou. (2023) Needs Hierarchy for Public Service Facilities and Guidance-Control Programming in Small Chinese Towns Influenced by Complex Urbanization of Residents: The Evidence from Zhejiang. Land 12:6, pages 1205.
Crossref
Crossref
Simon SCHÜTTE, Anitawati Mohd LOKMANLluis MARCO-ALMAGRO, Shigekazu ISHIHARA, Hideyoshi YANAGISAWA, Toshimasa YAMANAKA, Nuno VALVERDE & Shirley COLEMAN. (2023) Kansei for the Digital Era. International Journal of Affective Engineering 23:1, pages 1-18.
Crossref
Crossref
Jingchen Cong, Chun-Hsien Chen, Xuan Meng, Zhongxia Xiang & Liang Dong. (2023) Conceptual design of a user-centric smart product-service system using self-organizing map. Advanced Engineering Informatics 55, pages 101857.
Crossref
Crossref
Yiyang Mao & Meiyu Zhou. 2023. Design, User Experience, and Usability. Design, User Experience, and Usability
202
219
.
M. Hartono, D. N. Prayogo & G. A. Saylendra. (2022) Integration of Text Mining, Railqual, Kano Model, and Kansei Engineering for Train Service Excellence. Integration of Text Mining, Railqual, Kano Model, and Kansei Engineering for Train Service Excellence.
Dian Palupi Restuputri, Ayun Fridawati & Ilyas Masudin. (2022) Customer Perception on Last-Mile Delivery Services Using Kansei Engineering and Conjoint Analysis: A Case Study of Indonesian Logistics Providers. Logistics 6:2, pages 29.
Crossref
Crossref
Sabina Alina Potra, Hazal Duman Alptekin, Adrian Pugna, Nihan Tomris Kucun, Behcet Yalin Ozkara & Madalin-Dorin Pop. (2022) Challenges in Testing the Kano Model’s Validity through Computer-Assisted Human Behaviour Analysis. Challenges in Testing the Kano Model’s Validity through Computer-Assisted Human Behaviour Analysis.
Markus Hartono. Kansei engineering and product-service systems (KEPSS) integrative framework for customer-centered experience. Kansei engineering and product-service systems (KEPSS) integrative framework for customer-centered experience.
Markus Hartono, Argo Hadi Kusumo & Dwilita Aprilin Asikin. 2022. Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021). Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021)
39
44
.
M. Hartono, A. Santoso, D.N. Prayogo & A. Salsabila. (2021) Kansei-based Mining and Robust Design for Internet Service Provider. Kansei-based Mining and Robust Design for Internet Service Provider.
Ye Shen, Jithendran Kokkranikal, Camilla Paaske Christensen & Alastair M. Morrison. (2021) Perceived importance of and satisfaction with marina attributes in sailing tourism experiences: A kano model approach. Journal of Outdoor Recreation and Tourism 35, pages 100402.
Crossref
Crossref
Vincenzo Formisano, Andrea Moretta Tartaglione, Maria Fedele & Ylenia Cavacece. (2020) Banking services for SMEs' internationalization: evaluating customer satisfaction. The TQM Journal 33:3, pages 662-680.
Crossref
Crossref
M Hartono. (2021) The development of Kansei-based mining model for robust service design. IOP Conference Series: Materials Science and Engineering 1072:1, pages 012057.
Crossref
Crossref
Shuang Lin, Tao Shen & Wenping Guo. (2021) Evolution and Emerging Trends of Kansei Engineering: A Visual Analysis Based on CiteSpace. IEEE Access 9, pages 111181-111202.
Crossref
Crossref
Siwen Xie, Huifang Shang & Chuanshun Wang. 2021. Advances in the Human Side of Service Engineering. Advances in the Human Side of Service Engineering
354
362
.
Yu-Hsiang Hsiao & Yu-Ting Hsiao. (2020) Online review analytics for hotel quality at macro and micro levels. Industrial Management & Data Systems 121:2, pages 268-289.
Crossref
Crossref
Felipe Encinas, Carlos Marmolejo-Duarte, Carlos Aguirre-Nuñez & Francisco Vergara-Perucich. (2020) When Residential Energy Labeling Becomes Irrelevant: Sustainability vs. Profitability in the Liberalized Chilean Property Market. Sustainability 12:22, pages 9638.
Crossref
Crossref
Markus Hartono. (2020) The modified Kansei Engineering-based application for sustainable service design. International Journal of Industrial Ergonomics 79, pages 102985.
Crossref
Crossref
Hadi Khan & Vatcharapol Sukhotu. (2020) Influence of media exposure and Corporate Social Responsibility compliance on customer perception: The moderating role of Firm's reputation risk. Corporate Social Responsibility and Environmental Management 27:5, pages 2107-2121.
Crossref
Crossref
Fu Guo, Qing-Xing Qu, Mitsuo Nagamachi & Vincent G. Duffy. (2020) A proposal of the event-related potential method to effectively identify kansei words for assessing product design features in kansei engineering research. International Journal of Industrial Ergonomics 76, pages 102940.
Crossref
Crossref
Sakshi, Shashi, Roberto Cerchione & Harbhajan Bansal. (2019) Measuring the impact of sustainability policy and practices in tourism and hospitality industry. Business Strategy and the Environment 29:3, pages 1109-1126.
Crossref
Crossref
Cláudio Félix Canguende-Valentim & Vera Teixeira Vale. 2020. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior
299
323
.
Xiaoli Wu, Zhuang Hong, Yajun Li, Feng Zhou, Yafeng Niu & Chengqi Xue. (2020) A function combined baby stroller design method developed by fusing Kano, QFD and FAST methodologies. International Journal of Industrial Ergonomics 75, pages 102867.
Crossref
Crossref
Zhengyu Wang, Meiyu Zhou, Zhengyu Shi & Jiayi Lian. 2020. HCI International 2020 - Posters. HCI International 2020 - Posters
704
713
.
Hossein Vaez Shahrestani, Arash Shahin, Hadi Teimouri & Ali Shaemi Barzoki. (2019) Revising the Kano model for designing an employee compensation system. The TQM Journal 32:1, pages 78-91.
Crossref
Crossref
M Hartono. (2019) Perceived kansei and performance-based usability impact on satisfaction for web-based applications. IOP Conference Series: Materials Science and Engineering 703:1, pages 012026.
Crossref
Crossref
Mu-Chen Chen, Yu-Hsiang Hsiao, Kuo-Chien Chang & Ming-Ke Lin. (2019) Applying big data analytics to support Kansei engineering for hotel service development. Data Technologies and Applications 53:1, pages 33-57.
Crossref
Crossref
Weiwei Wang, Ting Wei, Yunyan Zhang & Yi Wang. (2019) A method of intelligent product design cue construction based on customer touchpoint correlation analysis and positive creativity theory. Advances in Mechanical Engineering 11:1, pages 168781401881934.
Crossref
Crossref
M. Hartono. (2018) How Kano’s Performance Mediates Perceived SERVQUAL Impact on Kansei. How Kano’s Performance Mediates Perceived SERVQUAL Impact on Kansei.
Mijeong Go & Insin Kim. (2018) In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers. Tourism Management 69, pages 471-486.
Crossref
Crossref
Xinhui Kang, Minggang Yang, Yixiang Wu & Bingqing Ni. (2018) Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development. Mathematical Problems in Engineering 2018, pages 1-15.
Crossref
Crossref
Yu-Hsiang Hsiao & Guan-Ting Chen. (2018) Customer Kansei-oriented restaurant location evaluation using Kansei Engineering. Customer Kansei-oriented restaurant location evaluation using Kansei Engineering.
Markus Hartono & Amelia Santoso. (2018) Kansei engineering-based robust design model for logistics services. MATEC Web of Conferences 204, pages 03009.
Crossref
Crossref
Feras A. Batarseh & Ruixin Yang. 2018. Federal Data Science. Federal Data Science
141
159
.
Markus Hartono, Amelia Santoso, Dina Natalia Prayogo & Ivon. (2017) The extended framework of kansei engineering, kano and TRIZ applied to logistics services. The extended framework of kansei engineering, kano and TRIZ applied to logistics services.
M Hartono, T K Chuan, D N Prayogo & A Santoso. (2017) An integrative fuzzy Kansei engineering and Kano model for logistics services. IOP Conference Series: Materials Science and Engineering 273, pages 012027.
Crossref
Crossref
Gérson Tontini, Graziela dos Santos Bento, Thaíse Caroline Milbratz, Barbara Kobuszewski Volles & Daniela Ferrari. (2017) Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services. International Journal of Hospitality Management 66, pages 106-116.
Crossref
Crossref
Yu-Hsiang Hsiao, Mu-Chen Chen & Wei-Chien Liao. (2017) Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis. Telematics and Informatics 34:4, pages 284-302.
Crossref
Crossref
Kuo-Chien Chang. (2016) Feeling leads to believing: a Kansei-based approach to explore website users’ purchase intention in the travel agency sector. Information Systems and e-Business Management 15:1, pages 21-50.
Crossref
Crossref
Yang‐Cheng Lin & Chun‐Chun Wei. (2016) A hybrid consumer‐oriented model for product affective design: An aspect of visual ergonomics. Human Factors and Ergonomics in Manufacturing & Service Industries 27:1, pages 17-29.
Crossref
Crossref
Yu-Hsiang Hsiao & Mu-Chen Chen. (2016) Kansei Engineering with Online Content Mining for Cross-Border Logistics Service Design. Kansei Engineering with Online Content Mining for Cross-Border Logistics Service Design.
Qingliang Meng, Xiaochao Wei & Wen Meng. (2016) A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer. Scientific Programming 2016, pages 1-12.
Crossref
Crossref
Chunlei Chai, Defu Bao, Lingyun Sun & Yu Cao. (2015) The relative effects of different dimensions of traditional cultural elements on customer product satisfaction. International Journal of Industrial Ergonomics 48, pages 77-88.
Crossref
Crossref
Chinmei Chou, Cindy Sutanto & Chi-Kuang Chen. 2015. New Ergonomics Perspective. New Ergonomics Perspective
3
8
.
Chin-Mei Chou, Cindy Sutanto & Shu-Kai Wu. 2015. Human Interface and the Management of Information. Information and Knowledge Design. Human Interface and the Management of Information. Information and Knowledge Design
513
525
.
Irina Matijošaitienė, Inga Stankevičė & Jaime Ribeiro. (2014) Road landscape as a product: does it satisfy consumers’ aesthetic needs?. THE BALTIC JOURNAL OF ROAD AND BRIDGE ENGINEERING 9:4, pages 297-305.
Crossref
Crossref
Zhang Hong-tao. (2013) Creative design for market segments: Application of Kansei engineering to the design management. Creative design for market segments: Application of Kansei engineering to the design management.
Markus Hartono, Tan Kay Chuan & John Brian Peacock. (2012) Cultural differences in applying Kansei Engineering to services. Cultural differences in applying Kansei Engineering to services.