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International Journal of Production Research Volume 50, 2012 - Issue 14
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Original Articles

An operations management perspective on adopting customer-relations management (CRM) software

Marc J. Schniederjans University of Nebraska-Lincoln, Lincoln, USACorrespondence[email protected]
,
Qing Cao Rawls College of Business, Texas Tech University, Lubbock, USA
&
Vicky Ching Gu Rawls College of Business, Texas Tech University, Lubbock, USA
Pages 3974-3987 | Received 14 Feb 2011, Accepted 08 Aug 2011, Published online: 26 Sep 2011

Citations (10)

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Read on this site (1)

Stephen R. Gulliver, Uday B. Joshi & Vaughan Michell. (2013) Adapted customer relationship management implementation framework: facilitating value creation in nursing homes. Total Quality Management & Business Excellence 24:9-10, pages 991-1003.
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Articles from other publishers (9)

Saroj Kumar Singh, Alok Raj, J. Ajith Kumar & Cyril Foropon. (2022) A multi-stage method to determine organizational constraint structure and its application in a steel plant in India. Benchmarking: An International Journal 30:3, pages 950-974.
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Jose Ramon Saura, Domingo Ribeiro-Soriano & Daniel Palacios-Marqués. (2022) Data-driven strategies in operation management: mining user-generated content in Twitter. Annals of Operations Research.
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Samuel Fosso Wamba, Jean Robert Kala Kamdjoug, Shahriar Akter & Kevin Carillo. 2018. Challenges and Opportunities in the Digital Era. Challenges and Opportunities in the Digital Era 539 556 .
Yung-Chi Shen, Pih-Shuw Chen & Chun-Hsien Wang. (2016) A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach. Computers in Industry 75, pages 127-139.
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Jose Luis Wakabayashi & Jorge Merzthal. (2015) Directrices para la implementación de un modelo de gestión de la relación con el cliente en el sector industrial: caso DAMERA. Estudios Gerenciales 31:137, pages 455-462.
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Wander Trindade Venturini & Óscar González Benito. (2015) CRM software success: a proposed performance measurement scale. Journal of Knowledge Management 19:4, pages 856-875.
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Basel Khashab, Uday Joshi & Stephen R. Gulliver. 2015. Healthcare Administration. Healthcare Administration 1139 1158 .
Qing Cao, Jeff Baker & Dara Schniederjans. (2014) Bullwhip effect reduction and improved business performance through guanxi: An empirical study. International Journal of Production Economics 158, pages 217-230.
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Basel Khashab, Uday Joshi & Stephen R. Gulliver. 2014. Handbook of Research on Patient Safety and Quality Care through Health Informatics. Handbook of Research on Patient Safety and Quality Care through Health Informatics 275 294 .

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