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Original Articles

The Authenticity of Positive Emotional Displays: Client Responses to Leisure Service Employees

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Pages 23-46 | Published online: 13 Dec 2017

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Read on this site (4)

Jenny (Jiyeon) Lee. (2014) Visitors’ Emotional Responses to the Festival Environment. Journal of Travel & Tourism Marketing 31:1, pages 114-131.
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Edward Shih-Tse Wang, Bi-Kun Tsai, Tzy-Ling Chen & Shu-Chun Chang. (2012) The influence of emotions displayed and personal selling on customer behaviour intention. The Service Industries Journal 32:3, pages 353-366.
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Monica Torland. (2011) Emotional labour and job satisfaction of adventure tour leaders: Does gender matter?. Annals of Leisure Research 14:4, pages 369-389.
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Articles from other publishers (21)

Chih-Hui Hsiao, Chia-Hsuan Chien, Shih-Shuo Yeh & Tzung-Cheng Huan. (2022) Smiling for tips? Will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?. Tourism Review 77:3, pages 964-985.
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Rajat Gera, Shilpa Arora & Sahil Malik. 2022. Research Anthology on Human Resource Practices for the Modern Workforce. Research Anthology on Human Resource Practices for the Modern Workforce 73 92 .
Catherine K. Lam, Frank Walter & Sandra A. Lawrence. (2021) Emotion suppression and perceptions of interpersonal citizenship behavior: Faking in good faith or bad faith?. Journal of Organizational Behavior 42:3, pages 365-387.
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Rajat Gera, Shilpa Arora & Sahil Malik. 2021. Handbook of Research on Human Capital and People Management in the Tourism Industry. Handbook of Research on Human Capital and People Management in the Tourism Industry 73 91 .
Shi Tracy Xu, Zheng Chris Cao & Yuanyuan Huo. (2020) Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis. Tourism Management 79, pages 104099.
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Hong Deng, Frank Walter & Yanjun Guan. (2020) Supervisor‐Directed Emotional Labor as Upward Influence: An Emotions‐as‐Social‐Information Perspective. Journal of Organizational Behavior 41:4, pages 384-402.
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Jahanshahi, Brem & Gholami. (2019) Working in a Physically Dangerous Work Environment: Employee Vitality and Sustainable Behavior. Sustainability 11:19, pages 5170.
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Melanie M. Keller, Eva S. Becker, Anne C. Frenzel & Jamie L. Taxer. (2018) When Teacher Enthusiasm Is Authentic or Inauthentic: Lesson Profiles of Teacher Enthusiasm and Relations to Students’ Emotions. AERA Open 4:2, pages 233285841878296.
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Magnus Söderlund. (2017) Employee display of burnout in the service encounter and its impact on customer satisfaction. Journal of Retailing and Consumer Services 37, pages 168-176.
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Jerónimo García-Fernández, Pablo Gálvez-Ruiz & Luisa Vélez-Colon. 2017. Sports Management as an Emerging Economic Activity. Sports Management as an Emerging Economic Activity 273 291 .
Vera Pedragosa, Rui Biscaia & Abel Correia. (2015) The role of emotions on consumers' satisfaction within the fitness context. Motriz: Revista de Educação Física 21:2, pages 116-124.
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Carlos Ferreira Peralta, Paulo Nuno Lopes, Lucy L. Gilson, Paulo Renato Lourenço & Leonor Pais. (2015) Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective tone. Journal of Occupational and Organizational Psychology 88:1, pages 80-107.
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Jenny (Jiyeon) Lee & Gerard T. Kyle. (2013) The Measurement of Emotions Elicited Within Festival Contexts: A Psychometric Test of a Festival Consumption Emotions (FCE) Scale. Tourism Analysis 18:6, pages 635-649.
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Sushanta Kumar Mishra, Deepti Bhatnagar, Premilla D’Cruz & Ernesto Noronha. (2012) Linkage between perceived external prestige and emotional labor: Mediation effect of organizational identification among pharmaceutical representatives in India. Journal of World Business 47:2, pages 204-212.
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Jenny (Jiyeon) Lee & Gerard T. Kyle. (2011) Recollection Consistency of Festival Consumption Emotions. Journal of Travel Research 51:2, pages 178-190.
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Sandra Gountas, Felix Mavondo, Michael Ewing & John Gountas. (2011) Exploring the Effects of Perceived Service Provider Sincerity on Consumers' Emotional State and Satisfaction during Service Consumption. Tourism Analysis 16:4, pages 393-403.
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Rujirutana Mandhachitara & Yaowalak Poolthong. (2011) A model of customer loyalty and corporate social responsibility. Journal of Services Marketing 25:2, pages 122-133.
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Anna Szumilewicz. (2011) Multiple Influences Affecting the Women's Choice of a Fitness Club. Baltic Journal of Health and Physical Activity 3:1.
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Sushanta K. Mishra. 2011. What Have We Learned? Ten Years On. What Have We Learned? Ten Years On 319 339 .
Idriss J. A. Djibo, Katie P. Desiderio & Noriece M. Price. (2010) Examining the role of perceived leader behavior on temporary employees' organizational commitment and citizenship behavior. Human Resource Development Quarterly 21:4, pages 321-342.
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Magnus Söderlund & Sara Rosengren. (2010) The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction. Journal of Retailing and Consumer Services 17:2, pages 161-169.
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