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The Journal of Psychology
Interdisciplinary and Applied
Volume 133, 1999 - Issue 1
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Original Articles

Negative Affectivity: Moderator or Confound in Emotional Dissonance-Outcome Relationships?

Pages 61-72 | Received 22 Sep 1997, Published online: 02 Apr 2010

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Read on this site (5)

Erika Tsukamoto, Takeru Abe & Michikazu Ono. (2015) Inverse roles of emotional labour on health and job satisfaction among long-term care workers in Japan. Psychology, Health & Medicine 20:7, pages 814-823.
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Emily M. Hunter & Lisa M. Penney. (2014) The Waiter Spit in My Soup! Antecedents of Customer-Directed Counterproductive Work Behavior. Human Performance 27:3, pages 262-281.
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Sonja Rohrmann, MyriamN. Bechtoldt, Henrik Hopp, Volker Hodapp & Dieter Zapf. (2011) Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center. Anxiety, Stress, & Coping 24:4, pages 421-438.
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KeithR. Nelson & JosephR. Merighi. (2002) Emotional Dissonance in Medical Social Work Practice. Social Work in Health Care 36:3, pages 63-79.
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Andrea Kohan & BrianP. O'connor. (2002) Police Officer Job Satisfaction in Relation to Mood, Well-Being, and Alcohol Consumption. The Journal of Psychology 136:3, pages 307-318.
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Lucas Pujol-Cols, Guillermo E. Dabos & Mariana Lazzaro-Salazar. (2021) Individual differences and emotional labor: the effects of core self-evaluations on depersonalization. Journal of Management & Organization 29:3, pages 425-444.
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Satoris S. Howes. (2023) Emotional Intelligence in Autistic Adults: A Review with Considerations for Employers. Sustainability 15:9, pages 7252.
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Yuxin Liu, Jamshed Raza, Jianwei Zhang, Nan Zhu & Habib Gul. (2020) Linking autonomy support and health at work: The self-determination theory perspective. Current Psychology 41:6, pages 3651-3663.
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Sabita Mahapatra & Abhishek Mishra. (2021) ‘Crying over spilt milk?’ Effect of post‐consumption dissonance on coping behaviour for online purchases. International Journal of Consumer Studies 46:3, pages 1035-1054.
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Moo-Kyeong Jeon, HyunJoong Yoon & Yuha Yang. (2022) Emotional Dissonance, Job Stress, and Intrinsic Motivation of Married Women Working in Call Centers: The Roles of Work Overload and Work-Family Conflict. Administrative Sciences 12:1, pages 27.
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Anne-Katrien Koenen, Jantine L. Spilt & Geert Kelchtermans. (2022) Understanding teachers’ experiences of classroom relationships. Teaching and Teacher Education 109, pages 103573.
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Darryl B. Rice & Natasha Reed. (2021) Supervisor emotional exhaustion and goal-focused leader behavior: The roles of supervisor bottom-line mentality and conscientiousness. Current Psychology.
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Usman Raja, Muhammad Umer Azeem, Inam Ul Haq & Saima Naseer. (2020) Perceived threat of terrorism and employee outcomes: The moderating role of negative affectivity and psychological capital. Journal of Business Research 110, pages 316-326.
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Jungin Kim. (2018) The contrary effects of intrinsic and extrinsic motivations on burnout and turnover intention in the public sector. International Journal of Manpower 39:3, pages 486-500.
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LEE HYUN JUNG & 엄명용. (2017) The Relationship among Potential Job-related Risks, Emotional Dissonance, and Turnover Intention of Caregivers at Long-term Care Facilities : Focus on the Mediating Effect of Burnout. Korean Journal of Social Welfare Studies 48:4, pages 187-219.
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MinYoung Kim & Sohee Kim. (2017) Differences in emotion regulation strategies across time and situational contexts among emotion laborers. Korean Journal of Industrial and Organizational Psychology 30:4, pages 589-605.
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박명주, 유태순 & 정연. (2014) Effects of Job Insecurity, Exposure to Emotional Labor, and Emotional Burnout on Turnover Intention and Customer Orientation of Hair Beauty Service Workers. Journal of Korea Design Forum null:45, pages 445-458.
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Hwang-Sung Jae, Yoonjung Baek & Boyoung Kim. (2014) Relationship Between Job-related Affective States and Job Attitudes: Mediating Effects of Emotional Labor. Journal of the Korea Academia-Industrial cooperation Society 15:8, pages 4930-4941.
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Romeo Zeno Cretu & Sylvia Burcas. (2014) Self Efficacy: A Moderator of the Relation between Emotional Dissonance and Counterproductive Work Behavior. Procedia - Social and Behavioral Sciences 127, pages 892-896.
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장여나, Yang-Kyu Park & Hang-Sok Choi. (2013) The Effect of Emotional Labor(EL) on Job Stress and Emotional Exhaustion -Investigation on Moderating Effect of Emotional Dissonance-. Journal of Korea Service Management Society 14:5, pages 27-55.
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John D. Kammeyer‐Mueller, Alex L. Rubenstein, David M. Long, Michael A. Odio, Brooke R. Buckman, Yiwen Zhang & Marie D. K. Halvorsen‐Ganepola. (2012) A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor. Personnel Psychology 66:1, pages 47-90.
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Antonio Crego, David Martínez‐Iñigo & Franziska Tschan. (2013) Moderating effects of attributions on the relationship between emotional dissonance and surface acting: a transactional approach to health care professionals' emotion work. Journal of Applied Social Psychology 43:3, pages 570-581.
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Mira Moshe. (2010) Dissonant political discourse. Journal of Language and Politics 9:2, pages 175-194.
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Woong-Geol Ryu, Moon-Sil Kang & Ae-Yang Kang. (2010) A Study on Structural Relationships among Emotional Labor, Job Stress and Turnover Intention. Journal of the Korea Academia-Industrial cooperation Society 11:6, pages 2046-2053.
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Mei-Lin Chang. (2009) An Appraisal Perspective of Teacher Burnout: Examining the Emotional Work of Teachers. Educational Psychology Review 21:3, pages 193-218.
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Allison B. Duke, Joseph M. Goodman, Darren C. Treadway & Jacob W. Breland. (2009) Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships. Journal of Applied Social Psychology 39:5, pages 1013-1034.
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TIMOTHY A. JUDGE, ERIN FLUEGGE WOOLF & CHARLICE HURST. (2009) IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE‐SAMPLING STUDY. Personnel Psychology 62:1, pages 57-88.
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Mei-Lin Chang & Heather A. Davis. 2009. Advances in Teacher Emotion Research. Advances in Teacher Emotion Research 95 127 .
IM Chang-Hee. (2008) The Mediating Role of Emotional Exhaustion and Interpersonal Relationship between Emotional Labor and Turnover Intention. Management & Information Systems Review null:27, pages 173-200.
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Pieter A. Van Dijk & Andrea Kirk. (2007) Being Somebody Else: Emotional Labour and Emotional Dissonance in the Context of the Service Experience at a Heritage Tourism Site. Journal of Hospitality and Tourism Management 14:2, pages 157-169.
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Pieter A Van Dijk & Andrea Kirk Brown. (2015) Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management & Organization 12:2, pages 101-115.
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Richard Tewksbury & George E. Higgins. (2016) Examining the Effect of Emotional Dissonance on Work Stress and Satisfaction With Supervisors Among Correctional Staff. Criminal Justice Policy Review 17:3, pages 290-301.
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Richard Tewksbury & George E. Higgins. (2006) Prison staff and work stress: The role of organizational and emotional influences. American Journal of Criminal Justice 30:2, pages 247-266.
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Simon J. Bell & James A. Luddington. (2016) Coping With Customer Complaints. Journal of Service Research 8:3, pages 221-233.
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Nina Ogińska-Bulik. (2006) Occupational Stress and Its Consequences in Healthcare Professionals: The Role of Type D Personality. International Journal of Occupational Medicine and Environmental Health 19:2.
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Yongmei Liu, Pamela L. Perrewé, Wayne A. Hochwarter & Charles J. Kacmar. (2016) Dispositional Antecedents and Consequences of Emotional Labor at Work. Journal of Leadership & Organizational Studies 10:4, pages 12-25.
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Alicia A. Grandey & Glenda M. Fisk. 2004. Exploring Interpersonal Dynamics. Exploring Interpersonal Dynamics 265 293 .
Nico Dragano, Olaf von dem Knesebeck, Andreas Rodel & Johannes Siegrist. (2003) Psychosoziale Arbeitsbelastungen und muskulo-skeletale Beschwerden: Bedeutung für die PräventionPsychosocial work stress and musculo-skeletal disorders: significance for prevention. Journal of Public Health 11:3.
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A Iacovides, K.N Fountoulakis, St Kaprinis & G Kaprinis. (2003) The relationship between job stress, burnout and clinical depression. Journal of Affective Disorders 75:3, pages 209-221.
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Russell Cropanzano, Howard M Weiss & Steven M Elias. 2003. Emotional and Physiological Processes and Positive Intervention Strategies. Emotional and Physiological Processes and Positive Intervention Strategies 45 89 .
Ljiljana Joksimovic, Dagmar Starke, Olaf v.d. Knesebeck & Johannes Siegrist. (2002) Perceived work stress, overcommitment, and self-reported musculoskeletal pain: Across-sectional investigation. International Journal of Behavioral Medicine 9:2, pages 122-138.
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Céleste M. Brotheridge & Alicia A. Grandey. (2002) Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”. Journal of Vocational Behavior 60:1, pages 17-39.
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Albena Z. Stoeva, Randy K. Chiu & Jeffrey H. Greenhaus. (2002) Negative Affectivity, Role Stress, and Work–Family Conflict. Journal of Vocational Behavior 60:1, pages 1-16.
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