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The Journal of Social Psychology Volume 139, 1999 - Issue 5
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CURRENT PROBLEMS AND RESOLUTIONS

Thanking Behavior in Service Provider–Customer Encounters: The Effects of Age, Gender, and Race

Charles L. Martin Department of Marketing and Entrepreneurship, Wichita State University
&
Steven Adams Department of Business, Hutchinson County Community College
Pages 665-667 | Received 24 Sep 1997, Accepted 06 Jan 1998, Published online: 02 Apr 2010

Citations (10)

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Read on this site (2)

Laura Callahan. (2009) Accommodation to Outgroup Members’ Use of an Ingroup Language: A Comparison of Service Encounters in Person and Over the Telephone. International Multilingual Research Journal 3:1, pages 1-15.
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Jen-Hung Huang, Shu-Hsun Ho & Bruce Lee. (2003) Who are the adorable customers--men or women? Service quality improvement via customers' positive responses. Total Quality Management & Business Excellence 14:7, pages 789-800.
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Articles from other publishers (8)

Syed Fazal E. Hasan, Gary Mortimer, Ian N. Lings & Larry Neale. (2017) Examining the antecedents and consequences of gratitude. Journal of Services Marketing 31:1, pages 34-47.
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Yih-Long Lau & Su-Hie Ting. (2016) Generic analysis of bakery service encounters in Malaysia. International Journal of Language and Culture 3:2, pages 280-311.
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DEREK R. AVERY, PATRICK F. MCKAY, SCOTT TONIDANDEL, SABRINA D. VOLPONE & MARK A. MORRIS. (2012) IS THERE METHOD TO THE MADNESS? EXAMINING HOW RACIOETHNIC MATCHING INFLUENCES RETAIL STORE PRODUCTIVITY. Personnel Psychology 65:1, pages 167-199.
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Laura Callahan. (2006) English or Spanish?! Language accommodation in New York City service encounters. Intercultural Pragmatics 3:1.
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John Manzo. (2016) Social Control and the Management of “Personal” Space in Shopping Malls. Space and Culture 8:1, pages 83-97.
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John Manzo. (2004) The folk devil happens to be our best customer: security officers? orientations to ?Youth? in three Canadian shopping malls. International Journal of the Sociology of Law 32:3, pages 243-261.
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. (2002) Erratum. Journal of Services Marketing 16:7, pages 615-635.
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Cindy Claycomb & Charles L. Martin. (2001) Building customer relationships: an inventory of service providers’ objectives and practices. Marketing Intelligence & Planning 19:6, pages 385-399.
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