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Commentaries

Are your patients satisfied?

Strategies that may help you avoid a formal complaint

Pages 169-176 | Published online: 17 May 2016

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Tai Pong Lam. (2003) Chinese Fishermen's Expectations on Medications. Substance Use & Misuse 38:1, pages 85-96.
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KatherineA. Haltiwanger, GregoryF. Hayden, Thomas Weber, BrentA. Evans & AdamB. Possner. (2001) Antibiotic-Seeking Behavior in College Students: What Do They Really Expect?. Journal of American College Health 50:1, pages 9-13.
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Wolfgang Himmel, Elke Lippert-Urbanke & Michael M. Kochen. (1997) Are patients more satisfied when they receive a prescription? The effect of patient expectations in general practice. Scandinavian Journal of Primary Health Care 15:3, pages 118-122.
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Linda Mulcahy. (1996) From fear to fraternity: Doctors' construction of accounts of complaints. Journal of Social Welfare and Family Law 18:4, pages 397-412.
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Articles from other publishers (5)

Corey L Martin, Valentine Yanchou Njike & David L Katz. (2004) Back-up antibiotic prescriptions could reduce unnecessary antibiotic use in rhinosinusitis. Journal of Clinical Epidemiology 57:4, pages 429-434.
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Tai Pong LAM. (2002) What kind of communication skills do Chinese fishermen expect from their family doctors?. Asia Pacific Family Medicine 1:2-3, pages 83-87.
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AYB Tam & FL Lau. (2000) A Three‐Year Review of Complaints in Emergency Department. Hong Kong Journal of Emergency Medicine 7:1, pages 16-21.
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E. Barceló Colomer, J. Grau Bartomeu, N. Serre Delcor, M. Salgado Pineda, M. Martí Dillet & M. Hidalgo Ortiz. (2000) Prescripción inducida, grado de conformidad y… ¿posibilidad de cambio en atención primaria?. Atención Primaria 26:4, pages 231-238.
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Patrice Paul, Jeffrey E. Cassisi & Paul Larson. (1996) Ethical and practice considerations for biofeedback therapists in the treatment of urinary incontinence. Biofeedback and Self-Regulation 21:3, pages 229-240.
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