Citations (16)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (4)
Heidi Kevoe-Feldman. (2015) What Can You Do for Me? Communication Methods Customers Use to Solicit Personalization within the Service Encounter. Communication Monographs 82:4, pages 510-534.
Read now
Read now
Devashish Das Gupta & Atul Sharma. (2009) Customer Loyalty and Approach of Service Providers: An Empirical Study of Mobile Airtime Service Industry in India. Services Marketing Quarterly 30:4, pages 342-364.
Read now
Read now
ChasD. Koermer & Meghan Kilbane. (2008) Physician Sociality Communication and Its Effect on Patient Satisfaction. Communication Quarterly 56:1, pages 69-86.
Read now
Read now
JenniferA. H. Becker & H. Dan O'Hair. (2007) Machiavellians’ Motives in Organizational Citizenship Behavior. Journal of Applied Communication Research 35:3, pages 246-267.
Read now
Read now
Articles from other publishers (12)
Roxana Dalila Escamilla-Vielma & Adriana Segovia-Romo. (2024) Impacto de las soft skills en el servicio al cliente en el área de ventas. Vinculatégica EFAN 6:1, pages 880-894.
Crossref
Crossref
Yanyan Li, Zhenzhong Si, Yuxin Miao & Li Zhou. (2022) How Does the Concept of Guanxi-circle Contribute to Community Building in Alternative Food Networks? Six Case Studies from China. Behavioral Sciences 12:11, pages 432.
Crossref
Crossref
Laura Witzling, Bret R. Shaw, Claire Strader, Carrie Sedlak & Erika Jones. (2020) The role of community: CSA member retention. British Food Journal 122:7, pages 2289-2302.
Crossref
Crossref
Massimiliano Vesci & Antonio Botti. (2019) Festival quality, theory of planned behavior and revisiting intention: Evidence from local and small Italian culinary festivals. Journal of Hospitality and Tourism Management 38, pages 5-15.
Crossref
Crossref
Kyle B. Heuett. 2017. The International Encyclopedia of Organizational Communication. The International Encyclopedia of Organizational Communication
1
6
.
Doo Syen Kang. (2014) How international students build a positive relationship with a hosting country: Examination of strategic public, message and channel of national public relations. International Journal of Intercultural Relations 43, pages 201-214.
Crossref
Crossref
하홍열. (2010) The impact of gender differences on the relationship between satisfaction and loyalty: a case of the Hong Kong mobile phone industry services. Jounal of Korea Service Management Society 11:1, pages 53-85.
Crossref
Crossref
Andres R. SanchezAndres R. Sanchez. 2010. Technical Support Essentials. Technical Support Essentials
201
223
.
Abdolreza Eshghi, Dominique Haughton & Heikki Topi. (2007) Determinants of customer loyalty in the wireless telecommunications industry. Telecommunications Policy 31:2, pages 93-106.
Crossref
Crossref
E. Sikorska-Simmons. (2006) Linking Resident Satisfaction to Staff Perceptions of the Work Environment in Assisted Living: A Multilevel Analysis. The Gerontologist 46:5, pages 590-598.
Crossref
Crossref
George B. Cunningham & Michael Sagas. (2006)
The Role of Perceived Demographic Dissimilarity and Interaction in Customer‐Service Satisfaction
1
. Journal of Applied Social Psychology 36:7, pages 1654-1673.
Crossref
Crossref
Madeleine E. Pullman & Michael A. Gross. (2004) Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decision Sciences 35:3, pages 551-578.
Crossref
Crossref