Citations (18)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (6)
David Randall Brandt. (2020) The Current State of Corporate Voice of the Consumer Programs: A Study of Organizational Listening Practices and Effectiveness. International Journal of Listening 34:3, pages 156-177.
Read now
Read now
Molly S. Eickholt & Alan K. Goodboy. (2017) Investment model predictions of workplace ostracism on K–12 teachers’ commitment to their schools and the profession of teaching. Journal of Workplace Behavioral Health 32:2, pages 139-157.
Read now
Read now
San Bolkan & Alan K. Goodboy. (2015) Personal, Cognitive, and Emotive Antecedents of Consumers' Choices Regarding Complaint Messages. Western Journal of Communication 79:4, pages 413-434.
Read now
Read now
Heejung Ro. (2015) Customer Dissatisfaction Responses to Restaurant Service Failures: Insights Into Noncomplainers From a Relational Perspective. Journal of Hospitality Marketing & Management 24:4, pages 435-456.
Read now
Read now
San Bolkan, DarrinJ. Griffin & AlanK. Goodboy. (2014) Communicating Consumer Complaints: Message Content and its Perceived Effectiveness. Communication Quarterly 62:3, pages 357-380.
Read now
Read now
San Bolkan & AlanK. Goodboy. (2013) No Complain, No Gain: Students' Organizational, Relational, and Personal Reasons for Withholding Rhetorical Dissent from their College Instructors. Communication Education 62:3, pages 278-300.
Read now
Read now
Articles from other publishers (12)
David Randall Brandt & William A. Donohue. (2022) Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments. International Journal of Business Communication, pages 232948842211191.
Crossref
Crossref
Manoj Das & Mahesh Ramalingam. (2022) What drives product involvement and satisfaction with OFDs amid COVID-19?. Journal of Retailing and Consumer Services 68, pages 103063.
Crossref
Crossref
David Randall Brandt. (2021) Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness. International Journal of Business Communication, pages 232948842110558.
Crossref
Crossref
Mohamed H. Elsharnouby, Jasmine Mohsen, Omnia T. Saeed & Abeer A. Mahrous. (2021) Enhancing resilience to negative information in consumer-brand interaction: the mediating role of brand knowledge and involvement. Journal of Research in Interactive Marketing 15:4, pages 571-591.
Crossref
Crossref
Sifan Xu. (2019) Prioritizing relationships: The investment model and relationship maintenance strategies in organizational crises. Public Relations Review 45:3, pages 101782.
Crossref
Crossref
San Bolkan. (2015) Threat, Coping, and Cost: Protection Motivation in the Context of Consumer Complaining. Communication Research 45:6, pages 840-861.
Crossref
Crossref
Meaghan L. Guckian, Daniel A. Chapman, Brian Lickel & Ezra M. Markowitz. (2017) “A few bad apples” or “rotten to the core”: Perceptions of corporate culture drive brand engagement after corporate scandal. Journal of Consumer Behaviour 17:1.
Crossref
Crossref
Lakhi Muhammad, Batiah Mahadi & Nazimah Hussin. (2017) Influence of social capital on customer’s relationship satisfaction in the Pakistani banking industry. Asia Pacific Journal of Marketing and Logistics 29:5, pages 1036-1054.
Crossref
Crossref
Aditi Sarkar Sengupta & Sreejesh S. Pillai. (2017) Impact of other customers on service quality evaluation and revisit intention in hospitality services. International Journal of Culture, Tourism and Hospitality Research 11:2, pages 182-192.
Crossref
Crossref
Aditi Sarkar Sengupta & Sreejesh S. (2017) Impact of other customers in high and low involvement services. Journal of Indian Business Research 9:1, pages 41-58.
Crossref
Crossref
. (2016) ワンランク上のブランド・コミットメントはどう形成されるのか？. Japan Marketing Journal 35:3, pages 75-94.
Crossref
Crossref
Doo Syen Kang. (2014) How international students build a positive relationship with a hosting country: Examination of strategic public, message and channel of national public relations. International Journal of Intercultural Relations 43, pages 201-214.
Crossref
Crossref