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Journal of Applied Communication Research Volume 41, 2013 - Issue 3
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Article

Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication

An-Sofie ClaeysCorrespondence[email protected]
,
Verolien Cauberghe
&
Jan Leysen
Pages 293-308 | Received 12 Jun 2012, Accepted 16 May 2013, Published online: 19 Jun 2013

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Minghui Shan, Zhenzhong Zhu, Haipeng (Allan) Chen & Sijie Sun. (2024) Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception. Journal of Hospitality Marketing & Management 33:2, pages 145-168.
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Sang Yeal Lee & Julia Fraustino. (2023) How to tell the crisis: effects of stealing thunder by self-disclosing corporate violations. Journal of Marketing Communications 0:0, pages 1-21.
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James Ndone, Benjamin Warner & Margaret E. Duffy. (2022) Emotional Crisis Communication: The Effects of CEO’s Expression of Guilt and Anger on Organizational Reputation. International Journal of Strategic Communication 16:5, pages 685-699.
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Anne Hamby & Niusha Jones. (2022) The Effect of Affect: An Appraisal Theory Perspective on Emotional Engagement in Narrative Persuasion. Journal of Advertising 51:1, pages 116-131.
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Aurélie De Waele, Lieze Schoofs & An-Sofie Claeys. (2020) The power of empathy: the dual impacts of an emotional voice in organizational crisis communication. Journal of Applied Communication Research 48:3, pages 350-371.
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Patrick D. Thelen & Katy L. Robinson. (2019) Crisis Communication in Institutions of Higher Education: Richard Spencer at the University of Florida. Communication Quarterly 67:4, pages 444-476.
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Augustine Pang. (2017) Product Safety Failure and Restoring Reputation Across Markets: Fonterra's Management of the 2013 Bacterial Contamination Crisis. Journal of Marketing Channels 24:3-4, pages 136-152.
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An-Sofie Claeys & Michaël Opgenhaffen. (2016) Why practitioners do (not) apply crisis communication theory in practice. Journal of Public Relations Research 28:5-6, pages 232-247.
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Melanie De Vocht, An-Sofie Claeys, Verolien Cauberghe, Mieke Uyttendaele & Benedikt Sas. (2016) Won’t we scare them? The impact of communicating uncontrollable risks on the public’s perception. Journal of Risk Research 19:3, pages 316-330.
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Wen-Qi Ruan, Zi-Ting Yang & Shu-Ning Zhang. Mocking oneself or teasing others? The interactive effects of humorous message framing and tourism crisis response strategies. Current Issues in Tourism 0:0, pages 1-18.
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Sining Kong, Weiting Tao & Zifei Fay Chen. (2024) Media-induced emotions and message sidedness in corporate crises. Corporate Communications: An International Journal.
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Egede Dominion Dominic, Mastura Mahamed, Zulhamri Abdullah & Norliana Binti Hashim. (2024) A scoping review: Inquiring into the potency of response source credibility (RSC) towards enhancing crisis response strategies. Journal of Contingencies and Crisis Management 32:1.
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Inês Miguel & Márcia Silva. 2024. Information Systems and Technologies. Information Systems and Technologies 451 460 .
Rongting Niu & Xin Ma. (2023) Warranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory. Public Relations Review 49:5, pages 102372.
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Priyanko Guchait, Renata F. Guzzo, Xingyu Wang & JeAnna Abbott. (2023) Should I admit my wrongdoings? Examining stealing thunder in the context of performance evaluations. International Journal of Hospitality Management 115, pages 103582.
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Young Kim & Hyunji (Dana) Lim. (2022) Debunking misinformation in times of crisis: Exploring misinformation correction strategies for effective internal crisis communication. Journal of Contingencies and Crisis Management 31:3, pages 406-420.
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Qi Zheng. (2023) Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China. Public Relations Review 49:2, pages 102296.
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Gijs Fannes & An-Sofie Claeys. (2022) Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies. Journal of Language and Social Psychology 42:1, pages 3-30.
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Chelsea L. Woods & Brandi A. Watkins. (2022) If you've got leaving on your mind: Exploring the effects of organizational identification and channel use in internal crisis communication. Journal of Contingencies and Crisis Management 30:4, pages 462-480.
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An‐Sofie Claeys. 2022. The Handbook of Crisis Communication. The Handbook of Crisis Communication 99 111 .
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David E. Clementson & Tyler G. Page. (2021) (In)Sincere Demeanor and (In)Sincere Language in Crisis Communication. Journal of Language and Social Psychology 41:5, pages 500-526.
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James Ndone. (2022) Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness. International Journal of Business Communication, pages 232948842211069.
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Yi Xiao & Shubin Yu. (2022) Using Humor to Promote Social Distancing on Tiktok During the COVID-19 Pandemic. Frontiers in Psychology 13.
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Gijs Fannes & An-Sofie Claeys. (2022) Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation. Public Relations Review 48:2, pages 102183.
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Yi Xiao, Verolien Cauberghe & Liselot Hudders. (2020) Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises. Journal of Business Research 109, pages 621-636.
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Keri K. Stephens, Mary J. Waller & Serena G. Sohrab. (2019) Over-emoting and perceptions of sincerity: Effects of nuanced displays of emotions and chosen words on credibility perceptions during a crisis. Public Relations Review 45:5, pages 101841.
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Young Kim, Minjeong Kang, Ejae Lee & Sung-Un Yang. (2019) Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes. Public Relations Review 45:3, pages 101777.
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Jeong-Hyeon Lee & Soo-Yeon Kim. (2019) The Effects of Stealing Thunder, Pre-crisis Reputation and Types of Crisis Based on Safety on Public’s Authenticity Perception and Crisis Communication Reactive Behavior. Korean Journal of Journalism & Communication Studies 63:2, pages 145-176.
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Yi Xiao, Liselot Hudders, An-Sofie Claeys & Verolien Cauberghe. (2018) The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention. Public Relations Review 44:5, pages 794-806.
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An-Sofie Claeys. (2017) Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder. Business Horizons 60:3, pages 305-311.
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Godfrey A. Steele. (2016) Environmental Conflict and Media Coverage of an Oil Spill in T rinidad . Negotiation and Conflict Management Research 9:1, pages 60-80.
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An-Sofie Claeys & Verolien Cauberghe. (2014) Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis. Journal of Communication 64:6, pages 1160-1180.
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