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Serials Review Volume 40, 2014 - Issue 2
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ARTICLES

Making It Look Easy: Maintaining the Magic of Access

Jacquie SamplesElectronic Resources and Serials Management Department, Duke University Libraries, Durham, North Carolina, USACorrespondence[email protected]
&
Ciara HealyPerkins-Bostock Library, Duke University, Durham, North Carolina, USA
Pages 105-117 | Published online: 14 Jul 2014

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Read on this site (6)

Lindsey Lowry. (2021) Exploring the evidence-base for electronic access troubleshooting: Where research meets practice. Journal of Electronic Resources Librarianship 33:3, pages 156-169.
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Lindsey Lowry. (2020) Where Do Our Problems Lie?: Comparing Rates of E-Access Problems Across Three Research Institutions. Serials Review 46:1, pages 26-36.
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Robert Heaton. (2018) Troubleshooting personnel's satisfaction with software tools. Journal of Electronic Resources Librarianship 30:3, pages 119-130.
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Dennis Christman. (2018) The New AskTech: Implementing a Ticketing System Platform for Technical Services Resource Troubleshooting. Serials Review 44:3, pages 193-196.
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Robert Heaton. (2018) Tools for troubleshooting: Which ones and what for. Journal of Electronic Resources Librarianship 30:1, pages 9-26.
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Rebecca Kemp Goldfinger & Mark Hemhauser. (2016) Looking for Trouble (Tickets): A Content Analysis of University of Maryland, College Park E-Resource Access Problem Reports. Serials Review 42:2, pages 84-97.
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Articles from other publishers (1)

Jeffrey M. Mortimore & Jessica M. Minihan. (2018) Essential audits for proactive electronic resources troubleshooting and support. Library Hi Tech News 35:1, pages 6-10.
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