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West European Politics Volume 24, 2001 - Issue 4
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Original Articles

When industrial policy shapes public sector reform: Total quality management in Britain and France

Denis Saint‐Martin Assistant Professor in the Department of Political Science, University of Montreal,
Pages 105-124 | Published online: 03 Dec 2007

Citations (4)

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Read on this site (1)

An-Tien Hsieh, Chien-Heng Chou & Chin-Mei Chen. (2002) Job standardization and service quality: A closer look at the application of total quality management to the public sector. Total Quality Management 13:7, pages 899-912.
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Articles from other publishers (3)

Abdullah Alhaqbani, Deborah M Reed, Barbara M Savage & Jana Ries. (2016) The impact of middle management commitment on improvement initiatives in public organisations. Business Process Management Journal 22:5, pages 924-938.
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Denis Saint‐Martin. 2013. The Handbook of Global Companies. The Handbook of Global Companies 173 192 .
Chi-kuang Chen, Chang-hsi Yu & Hsiu-chen Chang. (2007) An empirical analysis of customer-oriented service activities in the Taiwanese public sector. Total Quality Management & Business Excellence 16:7, pages 887-901.
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