Citations (85)
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Aklilu Alemu. (2023) Assessing service quality in tertiary Education using adapted SERVQUAL scale. Cogent Education 10:2.
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Juana María Morcillo Martínez, María Victoria Ochando Ramírez & Isabel María Martínez Salvador. (2023) Preferences and perceptions of students about the degree in Social Work. Social Work Education 0:0, pages 1-19.
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Chang Liu, Yongfu Feng & Yuling Wang. (2022) An innovative evaluation method for undergraduate education: an approach based on BP neural network and stress testing. Studies in Higher Education 47:1, pages 212-228.
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Damian Steppacher, Maria Auxiliadora Cannarozzo Tinoco, Carla Schewengber ten Caten & Arthur Marcon. (2021) Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University. Studies in Higher Education 46:9, pages 1785-1800.
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Vangelis Tsiligiris & Christopher Hill. (2021) A prospective model for aligning educational quality and student experience in international higher education. Studies in Higher Education 46:2, pages 228-244.
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Narendra Lakal, Kanchan Joshi & Karuna Jain. (2020) Development of engineering education service quality model from faculty perspective. Total Quality Management & Business Excellence 31:13-14, pages 1442-1453.
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Muhammad Abid Saleem, Lynne Eagle, Naveed Akhtar & Allah Wasaya. (2020) What do prospective students look for in higher degrees by research? A scale development study. Journal of Marketing for Higher Education 30:1, pages 45-65.
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Lorena Silva Arrivabene, Paulo Roberto da Costa Vieira & Cecília Lima de Queirós Mattoso. (2019) Impact of Service Quality, Satisfaction and Corporate Image on Loyalty: A Study of a Publicly Traded for-Profit University. Services Marketing Quarterly 40:3, pages 189-205.
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Muhittin Sagnak, Nesrin Ada, Yigit Kazancoglu & Cansu Tayaksi. (2017) Quality function deployment application for improving quality of education in business schools. Journal of Education for Business 92:5, pages 230-237.
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Ching-Chan Cheng, Ming-Chun Tsai & Chien-Lin Lin. (2016) Quality education service: put your feet in their shoes. Current Issues in Tourism 19:11, pages 1120-1135.
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Jorge Pérez Rave & Leandro Muñoz Giraldo. (2016) ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality. Total Quality Management & Business Excellence 27:9-10, pages 1063-1090.
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Hakan Karatas, Bulent Alci, Aydin Balyer & Mehtap Bademcioglu. (2016) An Examination of Students’ Perceptions of Service Quality Dimensions in Higher Education. The Anthropologist 24:1, pages 389-398.
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R. Diedericks, N. de Klerk & A.L. Bevan-Dye. (2015) Students’ Perceptions of Service Quality at a South African Traditional University and a University of Technology. Journal of Social Sciences 43:2, pages 161-171.
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Vaughan Cruickshank, Scott Pedersen, Allen Hill & Rosemary Callingham. (2015) Construction and validation of a survey instrument to determine the gender-related challenges faced by pre-service male primary teachers. International Journal of Research & Method in Education 38:2, pages 184-199.
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V. Naidoo & G. Mutinta. (2014) An Investigation into Service Quality Delivery at the University of KwaZulu-Natal. Journal of Social Sciences 38:3, pages 219-229.
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Suleyman M. Yildiz. (2014) Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions. Total Quality Management & Business Excellence 25:1-2, pages 80-94.
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Krishna K. Govender. (2013) Service Performance and Service Quality: Exploring the Post-graduate Research Students’ Perceptions of the Service Encounter. Journal of Social Sciences 37:3, pages 217-224.
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Halil Nadiri, Jay Kandampully & Kashif Hussain. (2009) Students' perceptions of service quality in higher education. Total Quality Management & Business Excellence 20:5, pages 523-535.
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John P. Haupt & Elham Chelabi. What matters more? An investigation of factors influencing student satisfaction in transnational higher education. Compare: A Journal of Comparative and International Education 0:0, pages 1-19.
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Articles from other publishers (66)
Saif Aslam, Naveed Ahmed, Maria Aslam & Sufi Nouman Riaz. (2023) Comparative Analysis of Service Quality Instruments: Evidence from Higher Education Sector of Pakistan. Bulletin of Business and Economics (BBE) 12:3, pages 825-834.
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Lifang Liu, Xinya You, Xin Ban & Changsheng Xiao. (2023) Research on the Model and Method of Postgraduate Education Evaluation Based on BP Neural Network. Research on the Model and Method of Postgraduate Education Evaluation Based on BP Neural Network.
Elsa Diez-Busto, Estefanía Palazuelos, Paula San-Martín & Javier Montoya del Corte. (2023) Developing accounting students’ professional competencies and satisfaction through learning experiences: Validation of a self-administered questionnaire. The International Journal of Management Education 21:3, pages 100859.
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Juhi Kamakoty & Sandeep Singh. (2023) PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective. SAGE Open 13:4.
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Doodnath Persad, Permilla Farrell, Carla Alonzo-Williams & Roxanne Sargeant. (2023) Towards a model of service excellence at a community college in Trinidad and Tobago. Quality Assurance in Education 31:3, pages 419-435.
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Irina Degtjarjova, Inga Lapiņa, Daira Aramina, Jolanta Janauska, Jānis Pildavs & Jānis Mazais. (2023) Systematic Quality Improvement of the Study Programme: Quality Function Deployment. Scientific Conference on Economics and Entrepreneurship Proceedings SCEE`2022 Proceedings, pages 36-48.
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Ana Rolo, Rui Alves, Margarida Saraiva & Gracieth Leandro. (2023) The SERVQUAL instrument to measure service quality in higher education – A case study. SHS Web of Conferences 160, pages 01011.
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