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Original Articles

The cult of customer responsiveness: is design innovation the price of a client‐focused construction industry?

Pages 861-870 | Received 27 May 2004, Accepted 29 Apr 2005, Published online: 17 Feb 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (16)

Bart Lenderink, Johan Boes, Johannes I.M. Halman, Hans Voordijk & André G. Dorée. (2022) The development of a typology and guideline for selecting innovation-encouraging procurement strategies in civil engineering. Innovation: The European Journal of Social Science Research 0:0, pages 1-35.
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Gary D. Holt & Jack S. Goulding. (2016) Positioning construction businesses on an ‘evolution‒innovation’ continuum: conceptualization of the ‘equivocal zone’. International Journal of Construction Management 16:3, pages 220-233.
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Pia Storvang & Ann Højbjerg Clarke. (2014) How to create a space for stakeholders’ involvement in construction. Construction Management and Economics 32:12, pages 1166-1182.
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JohnA. Gambatese & Matthew Hallowell. (2011) Enabling and measuring innovation in the construction industry. Construction Management and Economics 29:6, pages 553-567.
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Roine Leiringer & Paula Cardellino. (2008) Tales of the expected: investigating the rhetorical strategies of innovation champions. Construction Management and Economics 26:10, pages 1043-1054.
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Jay Na Lim & George Ofori. (2007) Classification of innovation for strategic decision making in construction businesses. Construction Management and Economics 25:9, pages 963-978.
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Karen Manley. (2006) The innovation competence of repeat public sector clients in the Australian construction industry. Construction Management and Economics 24:12, pages 1295-1304.
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Jacob Guerrero & Susanne Engström. (2023) Clients as drivers of innovation in the infrastructure sector: implications of hard and soft project management approaches. Construction Innovation.
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Anna-Therése Järvenpää, Johan Larsson & Per Erik Eriksson. (2022) How public client’s control systems affect contractors’ innovation possibilities. Construction Innovation.
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Nor’Aini Yusof, Amy Marisa & Lai Kong Seng. (2021) Mediating and moderating effects of a client focus on the innovation–financial performance relationship. Journal of Engineering and Technology Management 59, pages 101611.
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Milan van Wyk & Daniël Coetsee. (2020) The adequacy of IFRS 15 for revenue recognition in the construction industry. Journal of Economic and Financial Sciences 13:1.
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Susanna Hedborg Bengtsson, Tina Karrbom Gustavsson & Per Erik Eriksson. (2018) Users’ influence on inter-organizational innovation: mapping the receptive context. Construction Innovation 18:4, pages 488-504.
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Lena Elisabeth Bygballe, Maria Endresen & Silje Fålun. (2018) The role of formal and informal mechanisms in implementing lean principles in construction projects. Engineering, Construction and Architectural Management 25:10, pages 1322-1338.
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Anita M. M. LiuIsabelle Y. S. Chan. (2017) Critical Role of the Learning Transfer Climate in Fostering Innovation in Construction. Journal of Management in Engineering 33:3.
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John Lindgren & Stephen Emmitt. (2017) Diffusion of a systemic innovation. Construction Innovation 17:1, pages 25-44.
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Albert P.C Chan, Francis K.W. Wong & Yang Yang. (2016) From innovation to application of personal cooling vest. Smart and Sustainable Built Environment 5:2, pages 111-124.
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Natalya Sergeeva. (2016) What makes an “innovation champion”?. European Journal of Innovation Management 19:1, pages 72-89.
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D. Owusu-Manu, R. Quaigrain & D.J. Edwards. (2015) Barriers constraining management innovation (MI) adoption in the Ghanaian construction consulting sector. Journal of Engineering, Design and Technology 13:4, pages 612-631.
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Emiliya V. Suprun & Rodney A. Stewart. (2015) Construction innovation diffusion in the Russian Federation. Construction Innovation 15:3, pages 278-312.
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Arthlene Amos & Herbert Robinson. 2015. Design Economics for the Built Environment. Design Economics for the Built Environment 336 355 .
Martin Loosemore & Justin Richard. (2015) Valuing innovation in construction and infrastructure. Engineering, Construction and Architectural Management 22:1, pages 38-53.
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Chris Ivory. (2013) The role of the imagined user in planning and design narratives. Planning Theory 12:4, pages 425-441.
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Z. Ren, C.J. Anumba & F. Yang. (2013) Development of CDPM matrix for the measurement of collaborative design performance in construction. Automation in Construction 32, pages 14-23.
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Susanne Engström & Erika Hedgren. (2012) Sustaining inertia?. Construction Innovation 12:4, pages 393-413.
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John Kissi, Andrew Dainty & Anita Liu. (2012) Examining middle managers' influence on innovation in construction professional services firms. Construction Innovation 12:1, pages 11-28.
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Kushan Kulatunga, Udayangani Kulatunga, Dilanthi Amaratunga & Richard Haigh. (2011) Client's championing characteristics that promote construction innovation. Construction Innovation 11:4, pages 380-398.
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Jay Na Lim & Frank Peltner. (2011) Innovation performance of construction enterprises. Construction Innovation 11:3, pages 282-304.
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Jay Na LimFrank SchultmannGeorge Ofori. (2010) Tailoring Competitive Advantages Derived from Innovation to the Needs of Construction Firms. Journal of Construction Engineering and Management 136:5, pages 568-580.
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Patricia Tzortzopoulos, Mike Kagioglou, Rachel Cooper & Erica Dyson. 2008. Construction Supply Chain Management Handbook. Construction Supply Chain Management Handbook 4-1 4-19 .
Paul A. Tawiah & Alan D. Russell. (2008) Assessing Infrastructure Project Innovation Potential as a Function of Procurement Mode. Journal of Management in Engineering 24:3, pages 173-186.
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Florence Y. Y. Ling, Andreas Hartmann, Mohan Kumaraswamy & Mohammed Dulaimi. (2007) Influences on Innovation Benefits during Implementation: Client’s Perspective. Journal of Construction Engineering and Management 133:4, pages 306-315.
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