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Original Articles

A conceptual framework for studying customer satisfaction in residential construction

Pages 171-182 | Received 04 Jan 2006, Accepted 25 Apr 2006, Published online: 28 Feb 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Seoung-Wook Whang, Kenneth Sungho Park & Choulwoong Kwon. (2023) Influence of aesthetic design elements on residential satisfaction in apartment based on Seoul apartment complex. Journal of Asian Architecture and Building Engineering 0:0, pages 1-12.
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Mastura Jaafar, Azlan Raofuddin Nuruddin & Syed Putra Syed Abu Bakar. (2016) Managerial capabilities of housing developers: building the competitive advantage of a firm. International Journal of Construction Management 16:1, pages 27-38.
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MD Asrul Masrom, Martin Skitmore & Adrian Bridge. (2013) Determinants of contractor satisfaction. Construction Management and Economics 31:7, pages 761-779.
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Huimin Li, David Arditi & Zhuofu Wang. (2012) Transaction-related issues and construction project performance. Construction Management and Economics 30:2, pages 151-164.
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Articles from other publishers (23)

Sunena Abdul Huq & Bimal Puthuvayi. (2024) Stakeholders' satisfaction assessment in heritage conservation: Case study of a project performance model for Thiruvananthapuram Fort Area, Kerala, India. Frontiers of Architectural Research 13:2, pages 285-304.
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Michelle-Ángela Zea-de la Torre, Juan-Antonio Jimber-del Río, Julia Nuñez-Tabales, Francisco-José Rey-Carmona & Arnaldo Vergara-Romero. (2024) Residential Customer Satisfaction in a Latin American Urban Context. Journal of the Knowledge Economy.
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Jemima Yarnold, Saeed Banihashemi, Charles Lemckert & Hamed Golizadeh. (2021) Building and construction quality: systematic literature review, thematic and gap analysis. International Journal of Building Pathology and Adaptation 41:5, pages 942-964.
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Allan Cid, Pierre Blanchet, François Robichaud & Nsimba Kinuani. (2023) A Sectorial Validation and Application of a Conceptual Framework for Creating a Brand Management Strategy. Businesses 3:3, pages 424-440.
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Elvis Attakora-Amaniampong, Miller Williams Appau & Issaka Kanton Osumanu. (2021) Expectations of student with disability living in off-campus student housing in Ghana: a Gap Model approach. PSU Research Review.
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Olusola Ralph Aluko, Godwin Iroroakpo Idoro & Modupe Cecilia Mewomo. (2020) Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects. Journal of Engineering, Design and Technology 19:2, pages 557-577.
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Selman Aslan, David Arditi & Gözde Tantekin-Çelik. (2021) Factors That Affect the Level of Success of the Transaction between Home Buyers and Developers in Sell-Build Residential Projects. Buildings 11:3, pages 127.
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Riadh Djafri, Mariana Mohamed Osman, Noor Suzilawati Rabe & Syafiee Shuid. (2020) Investigating quality of life by residents of social housing in eastern Algeria: a structural equation modelling. Journal of Engineering, Design and Technology 18:6, pages 1907-1926.
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Michael Atafo Adabre & Albert P.C. Chan. (2018) The ends required to justify the means for sustainable affordable housing: A review on critical success criteria. Sustainable Development 27:4, pages 781-794.
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Anand Prakash & Milind Phadtare. (2018) Service quality for architects: scale development and validation. Engineering, Construction and Architectural Management 25:5, pages 670-686.
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Perry John Forsythe. (2016) Construction service quality and satisfaction for a targeted housing customer. Engineering, Construction and Architectural Management 23:3, pages 323-348.
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Rajeev RuparathnaKasun Hewage. (2015) Sustainable procurement in the Canadian construction industry: challenges and benefits. Canadian Journal of Civil Engineering 42:6, pages 417-426.
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Mastura Jaafar, Azlan Raofuddin Nuruddin & Syed Putra Syed Abu Bakar. 2014. Encyclopedia of Business Analytics and Optimization. Encyclopedia of Business Analytics and Optimization 418 428 .
Pooria RashvandMuhd Zaimi Abd Majid. (2014) Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement. Journal of Management in Engineering 30:1, pages 10-18.
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Terry H.Y. Li, S. Thomas Ng & Martin Skitmore. (2013) Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects: A fuzzy approach. Automation in Construction 29, pages 123-135.
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Perry John Forsythe. (2012) Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia. Engineering, Construction and Architectural Management 19:6, pages 587-609.
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Djoko Setijono. (2010) Normal approximation through data replication when estimating DisPMO, DePMO, left‐side and right‐side Sigma levels from non‐normal data. International Journal of Quality & Reliability Management 27:3, pages 318-332.
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Asrul Nasid Masrom & Martin Skitmore. 2010. Rethinking Sustainable Development. Rethinking Sustainable Development 286 295 .
Isabelina Nahmens & Laura H. Ikuma. (2009) Discovering the variables that influence new home‐buyer service satisfaction. International Journal of Consumer Studies 33:5, pages 581-590.
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Van Truong Luu, Soo-Yong Kim & Tuan-Anh Huynh. (2008) Improving project management performance of large contractors using benchmarking approach. International Journal of Project Management 26:7, pages 758-769.
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Arkalgud Ramaprasad, A. N. Prakash & Nagesh Rammurthy. (2013) Learning the Construction Project Management System (CPMS): An Ontological Method. SSRN Electronic Journal.
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Nagesh Rammurthy & Varsha Bhushana. (2012) Architecting Framework for Managing Stakeholders in Construction Projects. SSRN Electronic Journal.
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Arkalgud Ramaprasad, A. N. Prakash & Nagesh Rammurthy. (2011) Construction Project Management System (CPMS): An Ontological Framework. SSRN Electronic Journal.
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