Citations (85)
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Md Al-Emran, Shahidul Islam & Ahasan Harun. (2022) Understanding quality factors of electronic health service in an emerging economy. Quality Management Journal 29:3, pages 212-231.
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Joseph Emmanuel Tetteh. (2022) Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana. Journal of Internet Commerce 21:1, pages 104-131.
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Daria Plotkina & Hélène Saurel. (2021) Show me the real world: reactions of American female consumers to more realistic and diverse human models in e-commerce. Journal of Marketing Theory and Practice 29:2, pages 250-269.
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Changhyun Nam, Kyunghwa Cho & Young Do Kim. (2021) Cross-cultural examination of apparel online purchase intention: S-O-R paradigm. Journal of Global Fashion Marketing 12:1, pages 62-76.
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Ting Chi. (2018) Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention. Journal of Internet Commerce 17:3, pages 189-215.
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Jean-Éric Pelet, Benoît Lecat, Jashim Khan, Sharyn Rundle-Thiele, Linda W. Lee, Debbie Ellis, Marianne M. C. Garry Wolf, Anne Lena Wegmann, Niki Kavoura & Vicky Katsoni. (2017) Don’t believe the hype: a grounded exploratory six country wine purchasing study. Journal of Wine Research 28:2, pages 91-104.
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Asad Ahmad, Obaidur Rahman & Mohammed Naved Khan. (2016) Consumer's Perception of Website Service Quality: An Empirical Study. Journal of Internet Commerce 15:2, pages 125-141.
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Brandon Phillips, Daniel Peak & Victor Prybutok. (2016) SNSQUAL: A Social Networking Site Quality Model. Quality Management Journal 23:3, pages 19-36.
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Hwansoo Lee, Dongwon Lim, Hyerin Kim, Hangjung Zo & Andrew P. Ciganek. (2015) Compensation paradox: the influence of monetary rewards on user behaviour. Behaviour & Information Technology 34:1, pages 45-56.
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Jose Tongzon & Hong-Oanh Nguyen. (2013) ICT Adoption among Logistics Companies in ASEAN Countries. Transport Reviews 33:5, pages 548-569.
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Dong-Hee Shin. (2013) User experience in social commerce: in friends we trust. Behaviour & Information Technology 32:1, pages 52-67.
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Hong-Oanh Nguyen & Jose Tongzon. (2012) Application of the discrete variable investment model to analyse the decision to adopt e-business among transport and logistics companies. International Journal of Logistics Research and Applications 15:4, pages 251-267.
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Wai-Ching Poon & Christina
Kwai-Choi Lee. (2012) E-Service Quality: An Empirical Investigation. Journal of Asia-Pacific Business 13:3, pages 229-262.
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Regina Connolly, Frank Bannister & Aideen Kearney. (2010) Government website service quality: a study of the Irish revenue online service. European Journal of Information Systems 19:6, pages 649-667.
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Yee-Man Siu, Jun-Feng Zhang & Yim-Yim Lam. (2010) Electronic Service Quality and Routes to Site Commitment: The Case of an Online Film Ticketing Service. Journal of International Consumer Marketing 22:3, pages 293-307.
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Ilias Santouridis, Panagiotis Trivellas & Panagiotis Reklitis. (2009) Internet service quality and customer satisfaction: Examining internet banking in Greece. Total Quality Management & Business Excellence 20:2, pages 223-239.
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I. Fajardo, J.J. Cañas, L. Salmerón & J. Abascal. (2009) Information structure and practice as facilitators of deaf users' navigation in textual websites. Behaviour & Information Technology 28:1, pages 87-97.
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Hsiu-Fen Lin. (2007) The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context. Total Quality Management & Business Excellence 18:4, pages 363-378.
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Seoyoung Hong & Jinwoo Kim. (2004) Architectural criteria for website evaluation – conceptual framework and empirical validation. Behaviour & Information Technology 23:5, pages 337-357.
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Panayiotis Zaphiris. (2004) Exploring the use of information visualization for digital libraries. New Review of Information Networking 10:1, pages 51-69.
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Udo Konradt, Hartmut Wandke, Björn Balazs & Timo Christophersen. (2003) Usability in online shops: scale construction, validation and the influence on the buyers’ intention and decision. Behaviour & Information Technology 22:3, pages 165-174.
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Onur ÖZTÜRK. (2023) ONLINE HİZMET KALİTESİNİ ETKİLEYEN FAKTÖRLER VE ONLİNE HİZMET KALİTESİ ALGISININ PANDEMİ ÖNCESİ VE PANDEMİ SÜRESİNCE KARŞILAŞTIRILMASI: BİR ARAŞTIRMA. Yönetim Bilimleri Dergisi 21:50, pages 987-1016.
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Ratna Purwaningsih, Salsa Fadlila Shobrina, Rani Rumita, Diah Nurlaila & Pidi Winata. (2023) PENGARUH KUALITAS WEBSITE TERHADAP TINGKAT KEPUASAN PELANGGAN MENGGUNAKAN METODE LINIER REGRESI BERGANDA. J@ti Undip: Jurnal Teknik Industri 18:2, pages 130-139.
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Georgian Andrei, Gheorghe Militaru, Raluca Georgiana Ion Popa & Crina Andreea Duta. (2023) Identifying Opportunities for Improving Business Processes within e-Commerce Companies: Evidence from Romania. Proceedings of the International Conference on Business Excellence 17:1, pages 1362-1374.
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Quan Xiao, Mikko Siponen, Xing Zhang, Fucai Lu, Si-hua Chen & Mingsong Mao. (2022) Impacts of platform design on consumer commitment and online review intention: does use context matter in dual-platform e-commerce?. Internet Research 32:5, pages 1496-1531.
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Bárbara Castillo-Abdul, Ana Pérez-Escoda & Sabina Civila. (2021) Social media fostering happiness management: three luxury brands case study on Instagram. Corporate Governance: The International Journal of Business in Society 22:3, pages 491-505.
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Sarmann I. Kennedyd, Rob Kim Marjerison, Yuequn Yu, Qian Zi, Xinyi Tang & Ze Yang. (2022) E-Commerce Engagement: A Prerequisite for Economic Sustainability—An Empirical Examination of Influencing Factors. Sustainability 14:8, pages 4554.
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Amjad Ur Rehman, Shahid Bashir, Asif Mahmood, Haroon Karim & Zameer Nawaz. (2022) Does e-shopping service quality enhance customers’ e-shopping adoption? An extended perspective of unified theory of acceptance and use of technology. PLOS ONE 17:2, pages e0263652.
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