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Original Articles

Automated telephone answering systems and aging

Pages 171-184 | Published online: 08 Nov 2010

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Frederick Steinke, Alexander Ingenhoff & Tobias Fritsch. (2014) Personal Remote Assistance in Ambient Assisted Living—Experimental Research of Elderly People’s Trust and Their Intention to Use. International Journal of Human–Computer Interaction 30:7, pages 560-574.
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Blaine E. Benson. (2011) Interactive voice response systems for medication identification requests: poison or cure?. Clinical Toxicology 49:9, pages 799-800.
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Shuchih Ernest Chang, Shiou-Yu Chen & Yen-Hong Liu. (2009) A user study of accessing web applications via voice cellular phone: a model comparison approach. Behaviour & Information Technology 28:5, pages 471-484.
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Articles from other publishers (23)

Philip R Doyle, Leigh Clark & Benjamin R. Cowan. (2021) What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach. What Do We See in Them? Identifying Dimensions of Partner Models for Speech Interfaces Using a Psycholexical Approach.
Leigh Clark, Philip Doyle, Diego Garaialde, Emer Gilmartin, Stephan Schlögl, Jens Edlund, Matthew Aylett, João Cabral, Cosmin Munteanu, Justin Edwards & Benjamin R Cowan. (2019) The State of Speech in HCI: Trends, Themes and Challenges. Interacting with Computers 31:4, pages 349-371.
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Sabrina Moran, Ezekiel Skovron, Matthew Nare & Kim-Phuong L. Vu. 2018. Engineering Psychology and Cognitive Ergonomics. Engineering Psychology and Cognitive Ergonomics 457 470 .
Nichola Robertson, Heath McDonald, Civilai Leckie & Lisa McQuilken. (2016) Examining customer evaluations across different self-service technologies. Journal of Services Marketing 30:1, pages 88-102.
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Feng-Hang Chang, Nancy K. Latham, Robert H. Friedman & Alan M. Jette. (2015) Interactive Voice Response Version of the Late-Life Function and Disability Instrument. Journal of the American Geriatrics Society 63:4, pages 770-775.
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Maria K Wolters, Christine Johnson, Pauline E Campbell, Christine G DePlacido & Brian McKinstry. (2015) Can older people remember medication reminders presented using synthetic speech?. Journal of the American Medical Informatics Association 22:1, pages 35-42.
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Delyana Ivanova MillerFrance AubéVincent TalbotMichèle GagnonClaude Messier. (2014) Older People's Attitudes Toward Interactive Voice Response Systems. Telemedicine and e-Health 20:2, pages 152-156.
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D. Miller, M. Gagnon, V. Talbot & C. Messier. (2012) Predictors of Successful Communication With Interactive Voice Response Systems in Older People. The Journals of Gerontology Series B: Psychological Sciences and Social Sciences 68:4, pages 495-503.
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Marc N. Elliott, Julie A. Brown, William G. Lehrman, Megan K. Beckett, Katrin Hambarsoomian, Laura A. Giordano & Elizabeth H. Goldstein. (2012) A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients’ Experience of Hospital Care. Medical Care Research and Review 70:2, pages 165-184.
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Delyana Ivanova MillerHalina BruceMichèle GagnonVincent TalbotClaude Messier. (2011) Improving Older Adults' Experience with Interactive Voice Response Systems. Telemedicine and e-Health 17:6, pages 452-455.
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Irene Gil Saura, Marta Frasquet Deltoro & Maria Eugenia Ruiz Molina. 2011. Advanced Technologies Management for Retailing. Advanced Technologies Management for Retailing 87 104 .
Irene Gil-Saura, Maria-Eugenia Ruiz-Molina & Haydée Calderón-García. (2010) Retail IT and customer loyalty: The moderating role of customer age. Journal of Retail & Leisure Property 9:4, pages 357-371.
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Rochelle E. Evans & Philip Kortum. (2010) The impact of voice characteristics on user response in an interactive voice response system. Interacting with Computers 22:6, pages 606-614.
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Kallirroi Georgila, Maria Wolters, Johanna D. Moore & Robert H. Logie. (2010) The MATCH corpus: a corpus of older and younger users’ interactions with spoken dialogue systems. Language Resources and Evaluation 44:3, pages 221-261.
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María Eugenia Ruiz Molina, Irene Gil Saura & Haydee Calderón García. (2010) El efecto moderador de la edad en la relación entre el valor percibido, las TIC del minorista y la lealtad del cliente. Cuadernos de Economía y Dirección de la Empresa 13:43, pages 65-91.
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Fang Chen, Ing-Marie Jonsson, Jessica Villing & Staffan Larsson. 2010. Speech Technology. Speech Technology 195 219 .
Maria Wolters, Kallirroi Georgila, Johanna D. Moore, Robert H. Logie, Sarah E. MacPherson & Matthew Watson. (2009) Reducing working memory load in spoken dialogue systems. Interacting with Computers 21:4, pages 276-287.
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Chetwyn C.H. Chan, Alex W.K. Wong, Tatia M.C. Lee & Iris Chi. (2009) Modified automatic teller machine prototype for older adults: A case study of participative approach to inclusive design. Applied Ergonomics 40:2, pages 151-160.
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Craig M. Froehle. (2006) Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction*. Decision Sciences 37:1, pages 5-38.
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Wendy A. Rogers, Aideen J. Stronge & Arthur D. Fisk. (2016) Technology and Aging. Reviews of Human Factors and Ergonomics 1:1, pages 130-171.
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Mary Zajicek. 2005. Future Interaction Design. Future Interaction Design 151 176 .
Mary Zajicek. (2004) Successful and available: interface design exemplars for older users. Interacting with Computers 16:3, pages 411-430.
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Mary Zajicek. 2004. Computers Helping People with Special Needs. Computers Helping People with Special Needs 88 95 .

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