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Behaviour & Information Technology Volume 25, 2006 - Issue 2
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Original Articles

Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience

Marian Petre Department of Computing, The Open University, Milton Keynes, UK
,
Shailey Minocha Department of Computing, The Open University, Milton Keynes, UK
&
Dave Roberts Ease of Use, IBM UK Ltd, Warwick, UK
Pages 189-203 | Published online: 04 Mar 2011

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Soma Amol Dhaigude & Bijuna C. Mohan. (2024) Customer Experience in Social Commerce: Thematic and Intellectual Structure Mapping Using Bibliometric Analysis. International Journal of Human–Computer Interaction 40:5, pages 1210-1234.
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Edward C. S. Ku & Chun-Der Chen. (2015) Cultivating travellers' revisit intention to e-tourism service: the moderating effect of website interactivity. Behaviour & Information Technology 34:5, pages 465-478.
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Chen Ling & Gavriel Salvendy. (2013) Prioritising usability considerations on B2C websites. Theoretical Issues in Ergonomics Science 14:1, pages 69-98.
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Janejira Sutanonpaiboon & Ayman Abuhamdieh. (2008) Factors Influencing Trust in Online Consumer-to-Consumer (C2C) Transactions. Journal of Internet Commerce 7:2, pages 203-219.
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Zhang Hui, Ali Nawaz Khan, Zhang Chenglong & Naseer Abbas Khan. When Service Quality is Enhanced by Human–Artificial Intelligence Interaction: An Examination of Anthropomorphism, Responsiveness from the Perspectives of Employees and Customers. International Journal of Human–Computer Interaction 0:0, pages 1-16.
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