1,719
Views
60
CrossRef citations to date
0
Altmetric
Technology Adoption

Antecedents of information systems user behaviour – extended expectation-confirmation model

&
Pages 359-370 | Received 05 May 2010, Accepted 11 Jan 2011, Published online: 26 Apr 2011

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (5)

Wenyao Zhang, Wei Zhang, Chenxiao Wang & Tugrul U. Daim. (2022) What drives continuance intention of disruptive technological innovation? The case of e-business microcredit in China. Technology Analysis & Strategic Management 34:8, pages 905-918.
Read now
Subhro Sarkar & Arpita Khare. (2019) Influence of Expectation Confirmation, Network Externalities, and Flow on Use of Mobile Shopping Apps. International Journal of Human–Computer Interaction 35:16, pages 1449-1460.
Read now
Chinho Lin, Yu-Huei Wei & Watcharee Lekhawipat. (2018) Time effect of disconfirmation on online shopping. Behaviour & Information Technology 37:1, pages 87-101.
Read now
Lori Baker-Eveleth & Robert W. Stone. (2015) Usability, expectation, confirmation, and continuance intentions to use electronic textbooks. Behaviour & Information Technology 34:10, pages 992-1004.
Read now

Articles from other publishers (55)

Bright Senanu, Thomas Anning-Dorson & Nii Nookwei Tackie. (2023) Social media insights for non-luxury fashion SMEs in emerging markets: evidence from young consumers. Journal of Fashion Marketing and Management: An International Journal 27:6, pages 965-987.
Crossref
Md Shah Azam, Md. Morsalin, Md. Rakibul Hafiz Khan Rakib & Shah Alam Kabir Pramanik. (2021) Adoption of electronic commerce by individuals in Bangladesh. Information Development 39:4, pages 764-786.
Crossref
Marion Lara Tan, Lauren J. Vinnell, Alvin Patrick M. Valentin, Raj Prasanna & Julia S. Becker. (2023) The public's perception of an earthquake early warning system: A study on factors influencing continuance intention. International Journal of Disaster Risk Reduction 97, pages 104032.
Crossref
Mohit Jamwal, Honey Kanojia & Neeraj Dhiman. (2023) What motivates users to continually use wearable medical devices? Evidence from a developing nation. International Journal of Pharmaceutical and Healthcare Marketing.
Crossref
Naiara Silva Ferreira, Raul Afonso Pommer-Barbosa, Ronny Luis Sousa Oliveira & Jordanio Silva Santos. (2023) O TOQUE DIGITAL HÁPTICO COM IMAGENS MENTAIS INFLUENCIANDO A ADOÇÃO DO CONSUMO EM AMBIENTES DE VAREJO ONLINE. Revista Contemporânea 3:8, pages 10994-11019.
Crossref
Xusen Cheng, Ying Bao, Bo Yang, Sihua Chen, Yiting Zuo & Mikko Siponen. (2023) Investigating Students’ Satisfaction with Online Collaborative Learning During the COVID-19 Period: An Expectation-Confirmation Model. Group Decision and Negotiation 32:4, pages 749-778.
Crossref
Yanqing Xia. (2023) How Has Online Digital Technology Influenced the On-Site Visitation Behavior of Tourists during the COVID-19 Pandemic? A Case Study of Online Digital Art Exhibitions in China. Sustainability 15:14, pages 10889.
Crossref
Md Irfanuzzaman Khan & M. Abu Saleh. (2022) Facebook Users’ Satisfaction and Intention to Continue Using It: Applying the Expectation Confirmation Model. Social Science Computer Review 41:3, pages 983-1000.
Crossref
Miao Gu, Xiaofeng Yu & Xi Hu. (2023) Study on the Willingness to Continue Using Online Learning Behaviour in the Platform Economy. Frontiers in Humanities and Social Sciences 3:5, pages 10-20.
Crossref
Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy & Jeevananda S.. (2023) Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk. FIIB Business Review, pages 231971452311699.
Crossref
Subburaj Alagarsamy & Sangeeta Mehrolia. (2023) Exploring chatbot trust: Antecedents and behavioural outcomes. Heliyon 9:5, pages e16074.
Crossref
Yafei Shi, Qi Cheng, Jie Gao & Yantao Wei. (2023) Investigating Factors That Influence College Students’ Online Continuous Learning Intention during COVID-19 Epidemic. Investigating Factors That Influence College Students’ Online Continuous Learning Intention during COVID-19 Epidemic.
Jintao Zhang, Mingbo Zhang, Yanming Liu & Liqin Zhang. (2023) What are the key drivers to promote continuance intention of undergraduates in online learning? A multi-perspective framework. Frontiers in Psychology 14.
Crossref
Fengying Hu & Zhenglong Zhou. (2020) Monopoly or competition: strategic analysis of a retailing technology service provision. Electronic Commerce Research 22:4, pages 1651-1689.
Crossref
Qiumei Zheng, Chenglong Li & Shizhen Bai. (2022) Evaluating the couriers’ experiences of logistics platform: The extension of expectation confirmation model and technology acceptance model. Frontiers in Psychology 13.
Crossref
Ahmad Daragmeh, Adil Saleem, Judit Bárczi & Judit Sági. (2022) Drivers of post-adoption of e-wallet among academics in Palestine: An extension of the expectation confirmation model. Frontiers in Psychology 13.
Crossref
Muhammad Ovais Ahmad, Iftikhar Ahmad, Nripendra P. Rana & Iqra Sadaf Khan. (2022) An Empirical Investigation on Business Analytics in Software and Systems Development Projects. Information Systems Frontiers.
Crossref
Hong Zhao & Asif Khan. (2022) The Students’ Flow Experience With the Continuous Intention of Using Online English Platforms. Frontiers in Psychology 12.
Crossref
Chen Chen. (2022) Factors Affecting Online Chinese as a Foreign Language Learning Stickiness: A Study on International Students in China. Frontiers in Psychology 12.
Crossref
Aixia Li, A. Y. M. Atiquil Islam & Xiaoqing Gu. (2021) Factors Engaging College Students in Online Learning: An Investigation of Learning Stickiness. SAGE Open 11:4, pages 215824402110591.
Crossref
Jon-Chao Hong, Ming-Yueh Hwang & Kai-Hsin Tai. 2021. Fake News Is Bad News - Hoaxes, Half-truths and the Nature of Today's Journalism. Fake News Is Bad News - Hoaxes, Half-truths and the Nature of Today's Journalism.
Roktim Sarmah, Neeraj Dhiman & Honey Kanojia. (2021) Understanding intentions and actual use of mobile wallets by millennial: an extended TAM model perspective. Journal of Indian Business Research 13:3, pages 361-381.
Crossref
Amanda Belarmino, Carola Raab, Jason Tang & Wenjia Han. (2021) Exploring the motivations to use online meal delivery platforms: Before and during quarantine. International Journal of Hospitality Management 96, pages 102983.
Crossref
Ryan A. Ebardo, Reynold C. Padagas & John Byron D. Tuazon. (2021) Regulatory and Management Support in the Adoption of Cloud Technologies among Teachers: A Theory of Reasoned Action Approach. Regulatory and Management Support in the Adoption of Cloud Technologies among Teachers: A Theory of Reasoned Action Approach.
Ting Wang, Chien-Liang Lin & Yu-Sheng Su. (2021) Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective. Sustainability 13:8, pages 4586.
Crossref
Yen H. Hoang, Duong T.T. Nguyen, Linh H.T. Tran, Nhung T.H. Nguyen & Ngoc B. Vu. (2021) Customers' adoption of financial services offered by banks and fintechs partnerships: evidence of a transitional economy. Data Science in Finance and Economics 1:1, pages 77-95.
Crossref
Izzati Mubarokah & Achmad Nizar Hidayanto. (2020) Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry. Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry.
FX Hendra Prasetya, Bernardinus Harnadi, Albertus Dwiyoga Widiantoro, Achmad Nizar Hidayanto & Agus Cahyo Nugroho. (2020) Investigating the Impact of System and Service Qualities on Customer Loyalty in Acceptance of E-Marketplace. Investigating the Impact of System and Service Qualities on Customer Loyalty in Acceptance of E-Marketplace.
Sheng Cheng, Liqun Liu & Ke Li. (2020) Explaining the Factors Influencing the Individuals’ Continuance Intention to Seek Information on Weibo during Rainstorm Disasters. International Journal of Environmental Research and Public Health 17:17, pages 6072.
Crossref
Alexander Preko, Theophilus Francis Gyepi-Garbrah, Helen Arkorful, Andrews Adugudaa Akolaa & Fidelis Quansah. (2020) Museum experience and satisfaction: moderating role of visiting frequency. International Hospitality Review 34:2, pages 203-220.
Crossref
Ing-Long Wu, Mai-Lun Chiu & Kuei-Wan Chen. (2020) Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues. International Journal of Information Management 52, pages 102099.
Crossref
Mehmet Cem Bölen. (2020) Exploring the determinants of users’ continuance intention in smartwatches. Technology in Society 60, pages 101209.
Crossref
Saidat Abiola Fakoya-Michael & Michael Bamidele Fakoya. (2020) Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa. The Journal of Academic Librarianship 46:1, pages 102093.
Crossref
Qi Xu & Jiong Fu. 2020. HCI in Business, Government and Organizations. HCI in Business, Government and Organizations 550 561 .
Qing Ding, Xuan Wang, Jun Tian & Jixin Wang. (2019) Understanding the Acceptance of Teaching Method Supported by Enterprise WeChat in Blended Learning Environment. Understanding the Acceptance of Teaching Method Supported by Enterprise WeChat in Blended Learning Environment.
Taegoo Terry Kim, Osman M. Karatepe & Gyehee Lee. (2018) Test of an integrative model of travel-related social media users’ switching intentions. Service Business 13:2, pages 339-361.
Crossref
Wen-Yu Tsao. (2019) Building the long bridge between visitors and customers through online general reviews. Online Information Review 43:2, pages 201-218.
Crossref
Nadia Steils, Dominique Crié & Alain Decrop. (2019) Online consumer learning as a tool for improving product appropriation. Journal of Retailing and Consumer Services 46, pages 51-57.
Crossref
Yassine Safsouf, Khalifa Mansouri & Franck Poirier. 2019. Information Systems and Technologies to Support Learning. Information Systems and Technologies to Support Learning 29 38 .
Victor Fernández-Guzmán & Edgardo Bravo. (2018) Understanding Continuance Usage of Natural Gas: A Theoretical Model and Empirical Evaluation. Energies 11:8, pages 2019.
Crossref
Kobthong Ladkoom & Bundit Thanasopon. (2018) Factors Influencing e-payment Loyalty in Thailand. Factors Influencing e-payment Loyalty in Thailand.
Jana Singerová. (2018) Potential risks during ERP implementation: view from the perspective of accounting. Český finanční a účetní časopis 2017:2, pages 71-88.
Crossref
Samar Mouakket. (2018) The role of personality traits in motivating users' continuance intention towards Facebook: Gender differences. The Journal of High Technology Management Research 29:1, pages 124-140.
Crossref
Constantinos-Vasilios Priporas, Nikolaos Stylos & Anestis K. Fotiadis. (2017) Generation Z consumers' expectations of interactions in smart retailing: A future agenda. Computers in Human Behavior 77, pages 374-381.
Crossref
Wiwit Ratnasari & Dana Indra Sensuse. (2017) Analysis of factors affecting users continuance intention of e-resources at the University of Indonesia library: IEEE Xplore Digital Library case study. Analysis of factors affecting users continuance intention of e-resources at the University of Indonesia library: IEEE Xplore Digital Library case study.
Safsouf Yassine, Mansouri Khalifa & Poirier Franck. (2017) Towards a Multidimensional Model to Study a Critical Success Factors Affecting Continuity and Success in E-Learning Systems. Towards a Multidimensional Model to Study a Critical Success Factors Affecting Continuity and Success in E-Learning Systems.
Sari Kujala, Ruth Mugge & Talya Miron-Shatz. (2017) The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service. International Journal of Human-Computer Studies 98, pages 51-61.
Crossref
Lingyu Wang, Wenguo Zhao, Xianghong Sun, Rui Zheng & Weina Qu. (2016) Modeling of Causes of Sina Weibo Continuance Intention with Mediation of Gender Effects. Frontiers in Psychology 7.
Crossref
Apollos Patricks Oghuma, Christian Fernando Libaque-Saenz, Siew Fan Wong & Younghoon Chang. (2016) An expectation-confirmation model of continuance intention to use mobile instant messaging. Telematics and Informatics 33:1, pages 34-47.
Crossref
Tung-Ching Lin, Shiu-Li Huang & Chieh-Ju Hsu. (2015) A dual-factor model of loyalty to IT product – The case of smartphones. International Journal of Information Management 35:2, pages 215-228.
Crossref
Daniel M. Eveleth, Lori J. Baker-Eveleth & Robert W. Stone. (2015) Potential applicants’ expectation-confirmation and intentions. Computers in Human Behavior 44, pages 183-190.
Crossref
Güney Gürsel. 2015. Healthcare Informatics and Analytics. Healthcare Informatics and Analytics 84 95 .
Pedro Isaias & Tomayess IssaPedro Isaias & Tomayess Issa. 2015. High Level Models and Methodologies for Information Systems. High Level Models and Methodologies for Information Systems 91 120 .
Doo Young Lee & Mark R. Lehto. (2013) User acceptance of YouTube for procedural learning: An extension of the Technology Acceptance Model. Computers & Education 61, pages 193-208.
Crossref
Hongbo Jiang, Zhichao Zhang, Wenli Zhang, Ting Shao & Qigan Shao. (2022) Understanding the Chinese Citizens’ Continuous Use Behavior of Government App in the Epidemic of Covid-19. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.