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Behaviour & Information Technology Volume 40, 2021 - Issue 13
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Do online reviews truly matter? A study of the characteristics of consumers involved in different online review scenarios

Yiran LiSchool of Information Management, Wuhan University, Wuhan, People’s Republic of ChinaView further author information
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Liyi ZhangSchool of Information Management, Wuhan University, Wuhan, People’s Republic of ChinaCorrespondence[email protected]
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Pages 1448-1466 | Received 25 Dec 2019, Accepted 20 Apr 2020, Published online: 06 May 2020

Citations (10)

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Uttam Chakraborty & Santosh Kumar Biswal. (2023) Are online reviews credible? The effects of online reviews for the adoption of MOOCs for E-learning. Journal of Decision Systems 32:4, pages 678-699.
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Articles from other publishers (9)

Xiaosong Dong, Hanqi Tu, Hanzhe Zhu, Tianlang Liu, Xing Zhao & Kai Xie. (2023) Does diversity facilitate consumer decisions: a comparative perspective based on single-category versus multi-category products. Asia Pacific Journal of Marketing and Logistics 36:4, pages 936-956.
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Delyan Eftimov. (2024) The Influence of Online Reviews on Consumer Behaviors and Purchasing Decisions: A Narrative Review. SSRN Electronic Journal.
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Albertus Dwiyoga Widiantoro, Mustafid Mustafid & Ridwan Sanjaya. (2023) Analyzing User Comments on Fintech E-wallet Applications in Indonesia Using the LDA Algorithm. Analyzing User Comments on Fintech E-wallet Applications in Indonesia Using the LDA Algorithm.
Apostolos Skotis, Christina Morfaki & Christos Livas. (2023) Identifying drivers of evaluation bias in online reviews of city destinations. International Journal of Information Management Data Insights 3:2, pages 100184.
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Shilpi Jain, Sriparna Basu, Arghya Ray & Ronnie Das. (2023) Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives. International Journal of Information Management 72, pages 102662.
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Aditya Nugroho & Wei-Tsong Wang. (2023) Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective. Information Technology & People.
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Albertus Dwiyoga Widiantoro & Bernardinus Harnadi. (2022) Review of User Comments for the OVO Fintech application using LDA. Review of User Comments for the OVO Fintech application using LDA.
Zhuozhu Liu, Yiran Li, Zhaoyang Zhang & Rongying Zhao. (2021) The Impact of Business Strategic Orientation on Innovation-Driven Mergers and Acquisitions: An Empirical Study. Discrete Dynamics in Nature and Society 2021, pages 1-11.
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Young Joon Park, Jaewoo Joo, Charin Polpanumas & Yeujun Yoon. (2021) “Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data. Sustainability 13:19, pages 10912.
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