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Behaviour & Information Technology Volume 42, 2023 - Issue 12
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Original Articles

Indian customers’ acceptance of service robots in restaurant services

Smriti Pandea School of Business Management, SVKM's NMIMS Deemed to be University, Mumbai, IndiaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-9490-5369
ORCID Icon &
Kriti Priya Guptab Symbiosis Centre for Management Studies, NOIDA, Constituent of Symbiosis International (Deemed University), Pune, India
Pages 1946-1967 | Received 10 Feb 2021, Accepted 14 Jul 2022, Published online: 25 Jul 2022

Citations (4)

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Read on this site (2)

Miraç Yücel Başer, Tuba Büyükbeşe & Yakup Durmaz. (2023) “Yes, It’s Cute, But How Can I Be Sure It’s Safe or Not?” Investigating the Intention to Use Service Robots in the Context of Privacy Calculus. International Journal of Human–Computer Interaction 0:0, pages 1-16.
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Woo Bin Kim & Hee Jin Hur. (2023) What Makes People Feel Empathy for AI Chatbots? Assessing the Role of Competence and Warmth. International Journal of Human–Computer Interaction 0:0, pages 1-14.
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Articles from other publishers (2)

Ela Oğan. (2024) Artificial intelligence in restaurant businesses: a systematic review on service robots. Worldwide Hospitality and Tourism Themes.
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Jinsheng Cui & Jianan Zhong. (2023) The effect of robot anthropomorphism on revisit intentions after service failure: a moderated serial mediation model. Asia Pacific Journal of Marketing and Logistics 35:11, pages 2621-2644.
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