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Original Articles

Increasing patient satisfaction and compliance: An examination of physician humor orientation, compliance‐gaining strategies, and perceived credibility

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Pages 482-503 | Published online: 21 May 2009

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Arnie Cann, ChristineL. Zapata & HeatherB. Davis. (2009) Positive and Negative Styles of Humor in Communication: Evidence for the Importance of Considering Both Styles. Communication Quarterly 57:4, pages 452-468.
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Elizabeth Harzold & Lisa Sparks. (2006) Adult Child Perceptions of Communication and Humor When the Parent Is Diagnosed with Cancer: A Suggestive Perspective from Communication Theory. Qualitative Research Reports in Communication 7:1, pages 67-78.
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MichelleL. Paulsel, JamesC. McCroskey & VirginiaP. Richmond. (2006) Perceptions of Health Care Professionals' Credibility as a Predictor of Patients' Satisfaction with their Medical Care and Physician. Communication Research Reports 23:2, pages 69-76.
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Maria Brann. (2005) The Influence of Medical Orientation on Perceived Physician Credibility. Communication Research Reports 22:4, pages 265-273.
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Michelle L. Paulsel, Virginia P. Richmond, James C. McCroskey & Jacob L. Cayanus. (2005) The Relationships of Perceived Health Professionals’ Communication Traits and Credibility with Perceived Patient Confidentiality. Communication Research Reports 22:2, pages 129-142.
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Marie Bischoff, Silke Schmidt & Holger Muehlan. (2021) Development and validation of the child humor orientation scale short-form. HUMOR 34:1, pages 69-92.
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Isabella Choi, David N Milne, Mark Deady, Rafael A Calvo, Samuel B Harvey & Nick Glozier. (2018) Impact of Mental Health Screening on Promoting Immediate Online Help-Seeking: Randomized Trial Comparing Normative Versus Humor-Driven Feedback. JMIR Mental Health 5:2, pages e26.
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Janna Olynick, Alexandra Iliopulos & Han Z. Li. (2017) Physician verbal compliance-gaining strategies and patient satisfaction. Health Education 117:6, pages 551-565.
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Buom Kim & Jung-Hee Jung. (2017) Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center. Korean Journal of Sport Science 28:3, pages 636-651.
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김유경. (2015) A Study on the Impact of Humor Orientation,Empathy Ability, Job Satisfaction and Customer Orientation of Service Employees. Journal of Consumption Culture 18:4, pages 101-129.
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Philipp Kulms, Stefan Kopp & Nicole C. Krämer. 2014. Intelligent Virtual Agents. Intelligent Virtual Agents 250 259 .
Ali Ziyaeemehr & Vijay Kumar. (2013) The role of verbal humor in second language education. International Journal of Research Studies in Education 3:2.
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Gregory P. Knapik & Christine Heifner Graor. (2013) Engaging Persons with Severe Persistent Mental Illness into Primary Care. The Journal for Nurse Practitioners 9:5, pages 283-287.
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Christy J.W. Ledford, Christopher C. Ledford & Marc A. Childress. (2013) Extending Physician ReACH: Influencing patient activation and behavior through multichannel physician communication. Patient Education and Counseling 91:1, pages 72-78.
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Patricia Galon & Christine Heifner Graor. (2012) Engagement in Primary Care Treatment by Persons With Severe and Persistent Mental Illness. Archives of Psychiatric Nursing 26:4, pages 272-284.
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Jason Thompson & Eletra Gilchrist. (2011) The Academic Advisor's Playbook: Seeking Compliance from College Student-Athletes. NACADA Journal 31:1, pages 29-41.
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Christy J.W. Ledford, Melinda M. Villagran, Gary L. Kreps, Xiaoquan Zhao, Colleen McHorney, Melinda Weathers & Brian Keefe. (2010) “Practicing medicine”: Patient perceptions of physician communication and the process of prescription. Patient Education and Counseling 80:3, pages 384-392.
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Jason S. Wrench & Narissra M. Punyanunt-Carter. (2008) The Influence of Graduate Advisor Use of Interpersonal Humor on Graduate Students. NACADA Journal 28:1, pages 54-72.
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David S. Martins. (2005) Compliance Rhetoric and the Impoverishment of Context. Communication Theory 15:1, pages 59-77.
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