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Communication Quarterly Volume 54, 2006 - Issue 1
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Original Articles

Sociality Communication: Its Influence on Customer Loyalty with the Service Provider and Service Organization

Chas D. KoermerCorrespondence [email protected]
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Linda L. McCroskeyView further author information
Pages 53-65 | Published online: 03 Feb 2007

Citations (3)

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Read on this site (1)

ChasD. Koermer & Meghan Kilbane. (2008) Physician Sociality Communication and Its Effect on Patient Satisfaction. Communication Quarterly 56:1, pages 69-86.
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Articles from other publishers (2)

Kyle B. Heuett. 2017. The International Encyclopedia of Organizational Communication. The International Encyclopedia of Organizational Communication 1 6 .
Juhee Kang & Sunghyup Sean Hyun. (2012) Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons. International Journal of Hospitality Management 31:3, pages 772-785.
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