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Communication Quarterly Volume 62, 2014 - Issue 3
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Original Articles

Communicating Consumer Complaints: Message Content and its Perceived Effectiveness

San Bolkan Department of Communication Studies, California State University, Long BeachCorrespondence[email protected]
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,
Darrin J. Griffin Department of Communication Studies, University of Alabama, TuscaloosaView further author information
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Alan K. Goodboy Department of Communication Studies, West Virginia UniversityView further author information
Pages 357-380 | Published online: 18 Jun 2014

Citations (6)

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Read on this site (1)

San Bolkan & Alan K. Goodboy. (2015) Personal, Cognitive, and Emotive Antecedents of Consumers' Choices Regarding Complaint Messages. Western Journal of Communication 79:4, pages 413-434.
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Articles from other publishers (5)

Sara OrthaberSara Orthaber. 2023. (Im)politeness at a Slovenian Call Centre. (Im)politeness at a Slovenian Call Centre 239 333 .
Long Chen. (2022) When prohibitive voice is effective? Exploring the jointly moderating role of hindrance stressor and work-based construal level. Heliyon 8:10, pages e11116.
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San Bolkan. (2015) Threat, Coping, and Cost: Protection Motivation in the Context of Consumer Complaining. Communication Research 45:6, pages 840-861.
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Jeffrey W. Kassing. 2017. The International Encyclopedia of Organizational Communication. The International Encyclopedia of Organizational Communication 1 14 .
Philippe Duverger. (2015) Crowdsourcing innovative service ideas. Journal of Hospitality and Tourism Technology 6:3, pages 228-241.
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