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Communication Quarterly Volume 63, 2015 - Issue 4
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Original Articles

Organizational Citizenship Behavior, Organizational Communication, and Burnout: The Buffering Role of Perceived Organizational Support and Psychological Contracts

Lori A. BrownDepartment of Information Systems, California State University, Long BeachCorrespondence[email protected]
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Michael E. RoloffDepartment of Communication, Northwestern UniversityView further author information
Pages 384-404 | Published online: 17 Aug 2015

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Weiting Tao, Yeunjae Lee, Jo-Yun Li & Mu He. (2023) How Dialogic Vaccine Communication in the Workplace Facilitates Employee Advocacy for COVID-19 Vaccine Uptake. Journal of Public Relations Research 35:1, pages 17-36.
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Heewon Kim, L. D. Mattson, Dacheng Zhang & Hee Jung Cho. (2022) The role of organizational and supervisor support in young adult workers’ resilience, efficacy and burnout during the COVID-19 pandemic. Journal of Applied Communication Research 50:6, pages 691-710.
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Yannick C. Atouba & John C. Lammers. (2020) Examining the relationships between participative organisational communication practices and burnout among IT professionals. Total Quality Management & Business Excellence 31:7-8, pages 814-828.
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Articles from other publishers (21)

Ling Hooi Lee & Zulhamri Abdullah. (2024) Antecedents of internal reputation and its consequences on organizational outcomes: a systematic review. International Journal of Organization Theory & Behavior 27:1, pages 55-79.
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Yufan Sunny Qin & Linjuan Rita Men. (2022) Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust. International Journal of Business Communication 60:4, pages 1197-1219.
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Luyang Zhou, Shengxiao Li, Lianxi Zhou, Hong Tao & Dave Bouckenooghe. (2023) The effects of perceived organizational support on employees’ sense of job insecurity in times of external threats: an empirical investigation under lockdown conditions in China. Asian Business & Management 22:4, pages 1567-1591.
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Gargi Sawhney, Corina Jimenez-Gomez, Peter Cook & Kristin M. Albert. (2022) Isolated and Stressed? Examining the Effects of Management Communication in Alleviating Mental Health Symptoms during COVID-19. Occupational Health Science 7:1, pages 89-110.
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Andrea L. Meluch. (2022) Employees’ Perceived Risk of Discussing COVID-19 Concerns in the Workplace: The Impact of Perceived Organizational Support and Policy Communication on Voicing Health Concerns in Times of Crisis. Business Communication Research and Practice 5:2, pages 50-57.
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Linjuan Rita Men, Yufan Sunny Qin & Jie Jin. (2021) Fostering Employee Trust via Effective Supervisory Communication during the COVID-19 Pandemic: Through the Lens of Motivating Language Theory. International Journal of Business Communication 59:2, pages 193-218.
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Deepika Pandita & Amresh Kumar. (2022) Transforming people practices by re-structuring job engagement practices for generation z: an empirical study. International Journal of Organizational Analysis 30:1, pages 115-129.
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Shelley Price-Williams & Florence Maätita. 2022. Research Anthology on Racial Equity, Identity, and Privilege. Research Anthology on Racial Equity, Identity, and Privilege 1346 1364 .
Hyun-ju Choi. (2021) Effect of Chief Executive Officer’s Sustainable Leadership Styles on Organization Members’ Psychological Well-Being and Organizational Citizenship Behavior. Sustainability 13:24, pages 13676.
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Caroline J. Conner & Chara Haeussler Bohan. (2023) Coaching to Teach: Preservice Social Studies Teachers’ Experiences with a Hiring Contingency. The Journal of Social Studies Research 45:1, pages 1-13.
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Dariusz Turek. (2020) When does job burnout not hurt employee behaviours?. Journal of Organizational Effectiveness: People and Performance 8:1, pages 59-79.
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Abigail Konadu Aboagye, Baozhen Dai & Ernest Kay Bakpa. (2020) The effect of risk communication on the nurses' task and contextual performance in disease outbreak control in Ghana: Application of the cause model. The International Journal of Health Planning and Management 35:4, pages 922-938.
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Kehinde G. Somoye & Şerife Z. Eyupoglu. (2020) The functionality of reward in influencing the reinforcement of performance evaluation criteria and organisational commitment among employees. South African Journal of Business Management 51:1.
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Amy Beth Locke, Katherine T Fortenberry, Erika Sullivan, Dominik Ose, Ben Tingey, Fares Qeadan, Autumn Henson & Sonja Van Hala. (2020) Use of a Feedback Survey as a Part of a Wellness Champions Program to Improve Academic Faculty Satisfaction and Burnout: Implications for Burnout in Academic Health Centers. Global Advances in Health and Medicine 9, pages 216495612097363.
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Caroline J. Conner. (2023) Role retreatism of social studies teacher-coaches: An unequal balancing act. The Journal of Social Studies Research 44:1, pages 185-194.
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Funda ALDOĞAN ŞENOL, Oğuz DİKER & Lütfi ATAY. (2019) ÇANAKKALE İLİNDE FAALİYET GÖSTEREN 4 VE 5 YILDIZLI OTEL ÇALIŞANLARININ YÖNETİM TARZI ALGILARININ TÜKENMİŞLİK DÜZEYLERİ ÜZERİNE ETKİSİTHE INFLUENCE OF MANAGEMENT STYLE PERCEPTIONS ON BURNOUT LEVELS OF EMPLOYEES AT 4 AND 5 STARS HOTELS IN ÇANAKKALE. Yönetim Bilimleri Dergisi 17:33, pages 187-209.
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Patricia Palenzuela, Naira Delgado & José A. Rodríguez. (2019) Exploring the Relationship between Contextual Performance and Burnout in Healthcare Professionals. Revista de Psicología del Trabajo y de las Organizaciones 35:2, pages 115-121.
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Shelley Price-Williams & Florence Maätita. 2019. Navigating Micro-Aggressions Toward Women in Higher Education. Navigating Micro-Aggressions Toward Women in Higher Education 96 121 .
Justin A. Walden & Catherine Y. Kingsley Westerman. (2018) Strengthening the Tie: Creating Exchange Relationships That Encourage Employee Advocacy as an Organizational Citizenship Behavior. Management Communication Quarterly 32:4, pages 593-611.
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Cecile Gauche, Leon T. De Beer & Lizelle Brink. (2017) Managing employee well-being: A qualitative study exploring job and personal resources of at-risk employees. SA Journal of Human Resource Management 1:2.
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Mridula Mascarenhas. 2017. The International Encyclopedia of Organizational Communication. The International Encyclopedia of Organizational Communication 1 9 .

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