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Journal of Social Service Research Volume 44, 2018 - Issue 2
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Original Articles

Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors: The Moderating Role of Patient Participation in Medical Tourism

Ki-Hyun UmSurvey & Health Policy Research Center, Dongguk University, Seoul, South KoreaView further author information
&
Sang-Man KimSchool of Management, Kyung Hee University, Seoul, South KoreaCorrespondence[email protected]
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Pages 191-208 | Published online: 07 Mar 2018

Citations (17)

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Dhaarshini Balachandran, Garry Wei-Han Tan, Keng-Boon Ooi & June Wei. (2024) What’s Stopping You from Migrating to Mobile Payment?. International Journal of Human–Computer Interaction 40:2, pages 295-314.
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Jong-Hyeong Kim, Yisan Wang & Hanqun Song. (2021) Understanding the causes of negative tourism experiences. Current Issues in Tourism 24:3, pages 304-320.
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Articles from other publishers (15)

Nenad Tomasev, Jonathan Leader Maynard & Iason Gabriel. (2024) Manifestations of xenophobia in AI systems. AI & SOCIETY.
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Li Pan, Wengu Ren & Ruizhe Fang. (2024) Incivility: How tourists cope with relative deprivation. Tourism Management Perspectives 51, pages 101246.
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Young-Jin Seo & Ki-Hyun Um. (2022) The role of service quality in fostering different types of perceived value for student blended learning satisfaction. Journal of Computing in Higher Education 35:3, pages 521-549.
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Ki-Hyun Um. (2023) The effect of NPD complexity on NPD performance via inter-organizational collaboration and conflict. Journal of Manufacturing Technology Management 34:8, pages 1527-1548.
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Mark Ojeme & Ogechi Adeola. (2022) The relationship between business and bank: the role of perceived injustice in complaint behaviour. Journal of Financial Services Marketing 28:2, pages 396-409.
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Muhammad Ismail Hossain, Harmen Oppewal & Dewi Tojib. (2022) High Expectations: How Tourists Cope With Disappointing Vacation Experiences. Journal of Travel Research 62:5, pages 989-1009.
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Yudi Fernando, Muhamad Fairuz Ahmad Jasmi, Ika Sari Wahyuni-TD, Fineke Mergeresa, Kamarul Azman Khamis, A. Fakhrorazi & Rusdi Omar. (2022) Supply chain integration and halal frozen meat product returns. Journal of Islamic Marketing 14:5, pages 1369-1395.
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Abhi Bhattacharya. (2022) Consumer, bank, and stock market reaction to CFPB’s complaint data disclosure. Journal of Financial Services Marketing 28:1, pages 128-145.
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Min Jeong Seo. (2022) Consumers’ Negative Responses to the Communication Failure of Chatbots in Online Fashion Shopping Malls. Fashion & Textile Research Journal 24:2, pages 183-194.
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Cansel BAŞ & Şükran KARACA. (2021) SAĞLIK TURİZMİ İŞLETMELERİNDE HİZMET TELAFİ STRATEJİLERİNİN OLUMLU AĞIZDAN AĞIZA İLETİŞİM VE TEKRAR SATIN ALMA NİYETİNE ETKİSİTHE EFFECT OF SERVICE RECOVERY STRATEGIES IN HEALTH TOURISM ENTERPRISES ON POSITIVE WORD-OF-MOUNTH COMMUNICATION AND REPURCHASE INTENTION. Güncel Pazarlama Yaklaşımları ve Araştırmaları Dergisi 2:2, pages 110-122.
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Yiwei Zhang, Girish Prayag & Hanqun Song. (2021) Attribution theory and negative emotions in tourism experiences. Tourism Management Perspectives 40, pages 100904.
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Ki‐Hyun Um, Yingying Fang & Young‐Jin Seo. (2021) The Ramifications of COVID‐19 in Education: Beyond the Extension of the Kano Model and Unipolar View of Satisfaction and Dissatisfaction in the Field of Blended Learning. Educational Measurement: Issues and Practice 40:3, pages 96-109.
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Laura Kemppainen, Veera Koskinen, Harley Bergroth, Eetu Marttila & Teemu Kemppainen. (2021) Health and Wellness–Related Travel: A Scoping Study of the Literature in 2010-2018. SAGE Open 11:2, pages 215824402110137.
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Young-Jin Seo & Ki-Hyun Um. (2019) The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction: An application of the Kano model to the interdisciplinary college program evaluation. Studies in Educational Evaluation 61, pages 183-195.
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Nuraisyah Chua Abdullah, Herwina Rosnan & Norzayana Yusof. (2018) Internationalisation of Healthcare: A fairer approach for local patients. Asian Journal of Environment-Behaviour Studies 4:12, pages 47-60.
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