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Journal of the Operational Research Society Volume 71, 2020 - Issue 3
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Original Articles

Ranking products with online reviews: A novel method based on hesitant fuzzy set and sentiment word framework

Dong ZhangSchool of Management, Harbin Institute of Technology, Harbin, People’s Republic of ChinaCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0001-6756-6664View further author information
ORCID Icon,
Chong WuSchool of Management, Harbin Institute of Technology, Harbin, People’s Republic of ChinaView further author information
&
Jiaming LiuSchool of Management, Harbin Institute of Technology, Harbin, People’s Republic of ChinaView further author information
Pages 528-542 | Received 16 Jan 2018, Accepted 16 Nov 2018, Published online: 15 Apr 2019

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Jindong Qin, Mingzhi Zeng, Xiao Wei & Witold Pedrycz. (2024) Ranking products through online reviews: A novel data-driven method based on interval type-2 fuzzy sets and sentiment analysis. Journal of the Operational Research Society 75:5, pages 860-873.
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Manish Aggarwal. (2023) On fuzzy entropy functions based on human attitude. Journal of the Operational Research Society 0:0, pages 1-14.
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Zhongmin Pu, Chenxi Zhang, Zeshui Xu & Xinxin Wang. (2023) A fuzzy decision support model for online review-driven hotel selection by considering risk attitudes of customers. Journal of the Operational Research Society 0:0, pages 1-14.
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Jian Luo, Yan Zhang, Yuanyuan Gao & Jing Zhang. (2023) A novel method based on knowledge adoption model and non-kernel SVM for predicting the helpfulness of online reviews. Journal of the Operational Research Society 0:0, pages 1-18.
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Huan Zhu, Yu Xiao, Zhi-Gang Wang & Jun Wu. (2023) A robust reputation iterative algorithm based on Z-statistics in a rating system with thorny objects. Journal of the Operational Research Society 74:6, pages 1600-1612.
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Praveen Ranjan Srivastava, Prajwal Eachempati, Vincent Charles & Nripendra P. Rana. (2023) A hybrid machine learning approach to hotel sales rank prediction. Journal of the Operational Research Society 74:6, pages 1407-1423.
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Rui Qin, Huchang Liao & Lisheng Jiang. (2022) An enhanced even swaps method based on prospect theory with hesitant fuzzy linguistic information and its application to the selection of emergency logistics plans under the COVID-19 pandemic outbreak. Journal of the Operational Research Society 73:6, pages 1227-1239.
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Tahir Mahmood, Ubaid ur Rehman & Zeeshan Ali. (2020) Exponential and non-Exponential Based Generalized Similarity Measures for Complex Hesitant Fuzzy Sets with Applications. Fuzzy Information and Engineering 12:1, pages 38-70.
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Zaoli Yang, Qin Li, Vincent Charles, Bing Xu & Shivam Gupta. (2023) Online Product Decision Support Using Sentiment Analysis and Fuzzy Cloud-Based Multicriteria Model Through Multiple E-Commerce Platforms. IEEE Transactions on Fuzzy Systems 31:11, pages 3838-3852.
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Zhenyu Zhang, Jian Guo, Huirong Zhang, Lixin Zhou & Mengjiao Wang. (2022) Product selection based on sentiment analysis of online reviews: an intuitionistic fuzzy TODIM method. Complex & Intelligent Systems 8:4, pages 3349-3362.
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Xiaohong Chen, Hui Wang & Xihua Li. (2022) Doctor recommendation under probabilistic linguistic environment considering patient’s risk preference. Annals of Operations Research.
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Mrs. K. Karthika, Maheswari. S, Karishmaa. S. T & Ethayasirphy. S. (2022) A Framework on Online Reviews Ranking Based on Set Theory for Mining Using Automated Pipeline. International Journal of Advanced Research in Science, Communication and Technology, pages 386-394.
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Peide Liu, Tahir Mahmood & Zeeshan Ali. (2021) The cross-entropy and improved distance measures for complex q-rung orthopair hesitant fuzzy sets and their applications in multi-criteria decision-making. Complex & Intelligent Systems 8:2, pages 1167-1186.
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Yong Qin, Xinxin Wang & Zeshui Xu. (2021) Ranking Tourist Attractions through Online Reviews: A Novel Method with Intuitionistic and Hesitant Fuzzy Information Based on Sentiment Analysis. International Journal of Fuzzy Systems 24:2, pages 755-777.
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Meng Zhao, Xinyuan Shen, Huchang Liao & Mingyao Cai. (2021) Selecting products through text reviews: An MCDM method incorporating personalized heuristic judgments in the prospect theory. Fuzzy Optimization and Decision Making 21:1, pages 21-44.
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洋 张. (2022) Application of Multi-Criteria Decision Model Based on Interval Intuitionistic Fuzzy Number in Customer Demand Preference. Operations Research and Fuzziology 12:02, pages 420-428.
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Jesus Serrano-Guerrero, Francisco P. Romero & Jose A. Olivas. (2021) Ordered Weighted Averaging for Emotion-Driven Polarity Detection. Cognitive Computation 14:1, pages 194-211.
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Xingli Wu & Huchang Liao. (2021) Learning judgment benchmarks of customers from online reviews. OR Spectrum 43:4, pages 1125-1157.
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Zhifu Tao, Ligang Zhou, Jinpei Liu & Huayou Chen. (2021) Idempotent Computing Rules and Novel Comparative Laws for Hesitant Fuzzy Cognitive Information and Their Application to Multiattribute Decision Making. Cognitive Computation 13:6, pages 1515-1529.
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Xia Liang, Jie Guo, Yan Sun & Xiaoxiao Liu. (2021) A Method of Product Selection Based on Online Reviews. Mobile Information Systems 2021, pages 1-16.
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Amit Singh, Mamata Jenamani, Jitesh J. Thakkar & Nripendra P. Rana. (2021) Propagation of online consumer perceived negativity: Quantifying the effect of supply chain underperformance on passenger car sales. Journal of Business Research 132, pages 102-114.
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Ibrahim Awajan, Mumtazimah Mohamad & Ashraf Al-Quran. (2021) Sentiment Analysis Technique and Neutrosophic Set Theory for Mining and Ranking Big Data From Online Reviews. IEEE Access 9, pages 47338-47353.
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Huifang Dong, Yanhui Hou, Min Hao, Jiakun Wang & Shuoshuo Li. (2021) Method for Ranking the Helpfulness of Online Reviews Based on SO-ILES TODIM. IEEE Access 9, pages 1723-1736.
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Jesus Serrano-Guerrero, Jose A. Olivas & Francisco P. Romero. (2020) A T1OWA and aspect-based model for customizing recommendations on eCommerce. Applied Soft Computing 97, pages 106768.
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Xieling Chen & Haoran Xie. (2020) A Structural Topic Modeling-Based Bibliometric Study of Sentiment Analysis Literature. Cognitive Computation 12:6, pages 1097-1129.
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Ru-xin Nie, Zhang-peng Tian, Jian-qiang Wang & Kwai Sang Chin. (2020) Hotel selection driven by online textual reviews: Applying a semantic partitioned sentiment dictionary and evidence theory. International Journal of Hospitality Management 88, pages 102495.
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Qian Cao, Xiaodi Liu, Zengwen Wang, Shitao Zhang & Jian Wu. (2020) Recommendation decision-making algorithm for sharing accommodation using probabilistic hesitant fuzzy sets and bipartite network projection. Complex & Intelligent Systems 6:2, pages 431-445.
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Zaoli Yang, Tianxiong Ouyang, Xiangling Fu & Xindong Peng. (2020) A decision‐making algorithm for online shopping using deep‐learning–based opinion pairs mining and q ‐rung orthopair fuzzy interaction Heronian mean operators . International Journal of Intelligent Systems 35:5, pages 783-825.
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Kashif Ayyub, Saqib Iqbal, Ehsan Ullah Munir, Muhammad Wasif Nisar & Momna Abbasi. (2020) Exploring Diverse Features for Sentiment Quantification Using Machine Learning Algorithms. IEEE Access 8, pages 142819-142831.
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Yongming Song, Guangxu Li & Daji Ergu. (2020) Recommending Products by Fusing Online Product Scores and Objective Information Based on Prospect Theory. IEEE Access 8, pages 58995-59006.
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