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Public Library Quarterly Volume 39, 2020 - Issue 3
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Articles

Service Blueprinting: A Method for Assessing Library Technologies within an Interconnected Service Ecosystem

Scott W. H. YoungLibrary, Montana State University, Bozeman, Montana, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-3082-4057View further author information
ORCID Icon,
Sara MannheimerLibrary, Montana State University, Bozeman, Montana, USAORCID Iconhttps://orcid.org/0000-0002-1433-6782View further author information
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Doralyn RossmannLibrary, Montana State University, Bozeman, Montana, USAORCID Iconhttps://orcid.org/0000-0002-6490-4223View further author information
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David SwedmanLibrary, Montana State University, Bozeman, Montana, USAORCID Iconhttps://orcid.org/0000-0001-5241-2582View further author information
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Justin D. ShanksLibrary, Montana State University, Bozeman, Montana, USAORCID Iconhttps://orcid.org/0000-0002-0587-8256View further author information
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Pages 190-211 | Received 06 Apr 2019, Accepted 25 Jun 2019, Published online: 03 Jul 2019

Citations (3)

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Read on this site (1)

Sarah Harrington & Veronica Churchill. (2022) Planning an entry sequence with service design: a case study. Public Services Quarterly 18:1, pages 1-18.
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Articles from other publishers (2)

Rodrigo Augusto de Sousa Cavalcante, Marina Schmitt, Ana de Castro Schenkel, Eugenio Andrés Díaz Merino & Giselle Schmidt Alves Diaz Merino. (2023) Design de Serviço e Agricultura Familiar. DAT Journal 8:4, pages 196-214.
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J. Will Roberts. (2021) Service Design in Student Affairs: Blueprinting the Student Experience. Innovative Higher Education 47:3, pages 367-387.
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