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SINGLE ARTICLE

Reforming Government Agencies Internationally: Is There a Role for the Balanced Scorecard?

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Pages 1125-1145 | Published online: 21 Sep 2006

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Nina Tomaževič, Metka Tekavčič & Darja Peljhan. (2017) Towards excellence in public administration: organisation theory-based performance management model. Total Quality Management & Business Excellence 28:5-6, pages 578-599.
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William F. Vásquez & Jennifer Trudeau. (2011) External and Internal Consistency of User Evaluations. International Journal of Public Administration 34:14, pages 918-925.
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Jitender Kumar, Neha PrinceH. Kent Baker. (2021) Balanced Scorecard: A Systematic Literature Review and Future Research Issues. FIIB Business Review 11:2, pages 147-161.
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William F. Vásquez. (2015) A validity assessment of consumer satisfaction to measure performance of water services in Guatemala. Journal of Water, Sanitation and Hygiene for Development 5:2, pages 301-309.
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William F. Vásquez, Jennifer Trudeau & Dina Franceschi. (2011) Les perceptions des utilisateurs peuvent-elles influencer la qualité des services de l'eau ?. Revue Internationale des Sciences Administratives Vol. 77:3, pages 495-521.
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William F. VásquezJennifer Trudeau & Dina Franceschi. (2011) Can user perception influence the quality of water services? Evidence from León, Nicaragua. International Review of Administrative Sciences 77:3, pages 481-503.
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Frank Ohemeng. (2010) The dangers of internationalization and “one‐size‐fits‐all” in public sector management. International Journal of Public Sector Management 23:5, pages 456-478.
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Marc Holzer, Étienne Charbonneau & Younhee Kim. (2009) La situation de l'amélioration de la qualité des services publics : Vingt-cinq années de tendances et de pratiques aux États-Unis. Revue Internationale des Sciences Administratives Vol. 75:3, pages 443-460.
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Yong-Jae Park & Myung-Hwan Rim. (2009) A conceptual evaluation model of the RFID performance using a balanced scorecard. A conceptual evaluation model of the RFID performance using a balanced scorecard.
Jörg Becker, Björn Niehaves, Felix Müller-Wienbergen & Martin Matzner. 2009. Information Systems Development. Information Systems Development 379 391 .
Elvir Čizmić & Izet Pehlić. (2008) KNOWLEDGE MANAGEMENT AND BALANCED SCORECARD CONCEPT PRINCIPLES APPLICATION AS AN ACCELERANT OF ORGANIZATIONAL EFFICACY. Zbornik radova Islamskog pedagoškog fakulteta u Zenici (Online):6, pages 215-245.
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