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International Journal of Public Administration Volume 41, 2018 - Issue 9
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Original Articles

Networked Co-Production of 311 Services: Investigating the Use of Twitter in Five U.S. Cities

Xian GaoSchool of Public Administration, College of Public Affairs and Community Service, University of Nebraska at Omaha, Omaha, NE, USACorrespondence[email protected]
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Pages 712-724 | Published online: 24 Mar 2017

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Read on this site (3)

Haijun Cao & Chol I. Kang. (2022) A citizen participation model for co-creation of public value in a smart city. Journal of Urban Affairs 0:0, pages 1-20.
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Matthew M. Young. (2022) The impact of technological innovation on service delivery: social media and smartphone integration in a 311 system. Public Management Review 24:6, pages 926-950.
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Eric Joseph van Holm & Jake Monaghan. (2021) Eviction and the Dissolution of Neighborhoods. Housing Policy Debate 31:2, pages 197-213.
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Articles from other publishers (14)

Aulia Nur Kasiwi, Dyah Mutiarin, Wahyudi Kumorotomo, Achmad Nurmandi & Agustiyara. 2024. HCI International 2023 – Late Breaking Posters. HCI International 2023 – Late Breaking Posters 331 338 .
Nathalie Haug. (2023) Actor roles in co‐production—Introducing intermediaries: Findings from a systematic literature review. Public Administration.
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Anna Kozak. (2023) Application of ICT in the co production of social services. Journal of Economics and Management 45, pages 441-467.
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Duy H. Ho, Yugyung Lee, Srichakradhar Nagireddy, Charan Thota, Brent Never & Ye Wang. (2022) OpenComm: Open community platform for data integration and privacy preserving for 311 calls. Sustainable Cities and Society 83, pages 103858.
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Duy H. Ho & Yugyung Lee. (2021) Big Data Analytics Framework for Predictive Analytics using Public Data with Privacy Preserving. Big Data Analytics Framework for Predictive Analytics using Public Data with Privacy Preserving.
Lei Li, Shaojun Ma, Runqi Wang, Yiping Wang & Yilin Zheng. (2021) Citizen Participation in the Co-Production of Urban Natural Resource Assets. Journal of Global Information Management 30:6, pages 1-21.
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Changfeng Jing, Yanli Zhu, Mingyi Du & Xintao Liu. (2021) Visualizing spatiotemporal patterns of city service demand through a space‐time exploratory approach. Transactions in GIS 25:4, pages 1766-1783.
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Benjamin Y. Clark. 2021. The Palgrave Handbook of Co-Production of Public Services and Outcomes. The Palgrave Handbook of Co-Production of Public Services and Outcomes 429 449 .
Judith Clifton, Daniel Díaz Fuentes & Gonzalo Llamosas García. (2020) ICT-enabled co-production of public services: Barriers and enablers. A systematic review. Information Polity 25:1, pages 25-48.
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Wei-Ning Wu. 2020. HCI in Business, Government and Organizations. HCI in Business, Government and Organizations 216 227 .
Ilse Struweg. 2020. Responsible Design, Implementation and Use of Information and Communication Technology. Responsible Design, Implementation and Use of Information and Communication Technology 120 132 .
Panom Gunawong, Narongsak Thongpapanl & Caitlin C. Ferreira. (2019) A comparative study of Twitter utilization in disaster management between public and private organizations. Journal of Public Affairs 19:4.
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Jeremy Harris Lipschultz. 2017. Corporate Social Responsibility, Sustainability, and Ethical Public Relations. Corporate Social Responsibility, Sustainability, and Ethical Public Relations 35 52 .
Benjamin Y. Clark. (2017) Too Much of a Good Thing? Frequent Flyers and the Implications for the Coproduction of Public Service Delivery. SSRN Electronic Journal.
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