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International Journal of Public Administration Volume 44, 2021 - Issue 15
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Original Articles

Do Street-Level Bureaucrats Exhibit Transformational Leadership for Influencing Sound Governance and Citizens’ Satisfaction?

Santap Sanhari MishraInstitute of Leadership and Good Governance, Ethiopian Civil Service University, Addis Ababa, EthiopiaCorrespondence[email protected]
Pages 1366-1377 | Published online: 18 May 2020

Citations (8)

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Read on this site (3)

Anat Gofen, Oliver Meza & Carlos Moreno-Jaimes. (2023) Frontline organizations as experimental settings for policy change: why public management matters even more. Public Management Review 0:0, pages 1-22.
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Ali Uyar, Majdi Karmani, Cemil Kuzey, Merve Kilic & Chadi Yaacoub. (2022) Does Governance Quality Explain the Sustainability Reporting Tendency of the Public Sector? Worldwide Evidence. International Journal of Public Administration 45:13, pages 931-947.
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Santap Sanhari Mishra. (2021) Sailing through Troubled Water of Pandemic by ‘Sound Governance’ Boat: Lessons from Odisha, India. International Journal of Public Administration 44:11-12, pages 1041-1049.
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Articles from other publishers (5)

Yijing Tong, Chih-Wei Hsieh & Jincheng Fan. (2024) Emotional governance at the street level: a content analysis of service slogans in China. Global Public Policy and Governance.
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Soojin Kim, Eunju Rho & Yu Xuan Joycelyn Teo. (2024) Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda. The American Review of Public Administration.
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Chinyere Ndukwe, Adeline Nnenna Idike, Ikechukwu Ogeze Ukeje, Cornelius Ofobuisi Okorie, Johnpaul Chukwujindu Onele, Nneka Ernestina Richard-Nnabu, Clementina Kanu, Benedette Nneka Okezie, Raphael Abumchukwu Ekwunife, Chijioke Jeol Nweke & Sunday Odo Nwangbo. (2022) Public Private Partnerships Dynamics in Nigeria Power Sector: Service Failure Outcomes and Consumer Dissonance Behaviour. Public Organization Review 23:2, pages 623-646.
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Kaushal Kumar. (2022) MOHALLA (OR COMMUNITY/ NEIGHBORHOOD) CLINICS TO REINFORCE PRIMARY HEALTHCARE IN DELHI, INDIA: A SYSTEMATIC REVIEW BASED ON PRISMA 2020 GUIDELINES. PARIPEX INDIAN JOURNAL OF RESEARCH, pages 91-94.
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Chandrakant Lahariya. (2020) Access, utilization, perceived quality, and satisfaction with health services at Mohalla (Community) Clinics of Delhi, India. Journal of Family Medicine and Primary Care 9:12, pages 5872.
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