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Journal of Information and Optimization Sciences Volume 27, 2006 - Issue 1
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Original Articles

The relationship between service quality and customer satisfaction: the example of CJCU library

I-Ming Wang Department of International Business, Chang Jung Christian University, 396, Chang Jung Rd., Sec. 1 Kway Jen, Tainan, 71150, Taiwan R.O.C.
&
Chich-Jen Shieh Department of International Business, Chang Jung Christian University, 396, Chang Jung Rd., Sec. 1 Kway Jen, Tainan, 71150, Taiwan R.O.C.Correspondence[email protected]
Pages 193-209 | Received 01 Apr 2005, Published online: 18 Jun 2013

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S. Farzana, Gayathri Harikumar, S. Shankaranarayanan & N. Vikram. (2022) Study on the impact of service quality on the customer satisfaction due to e-banking services of public sectors banks in Chennai. Journal of Statistics and Management Systems 25:5, pages 1205-1213.
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Kojo Kakra Twum, Matilda Adams, Stephen Budu & Rosina Akuokor Anati Budu. (2022) Achieving university libraries user loyalty through user satisfaction: the role of service quality. Journal of Marketing for Higher Education 32:1, pages 54-72.
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Frederic Naazi-Ale Baada, Azerikatoa D. Ayoung, Stephen Bekoe & Fuseini Bawah Azindow. (2020) Resource Constraints and Quality Public Library Service Delivery in Ghana. The International Information & Library Review 52:1, pages 10-31.
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Ping-Lung Huang, Bruce C.Y. Lee & Ching-Chin Chen. (2019) The influence of service quality on customer satisfaction and loyalty in B2B technology service industry. Total Quality Management & Business Excellence 30:13-14, pages 1449-1465.
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Amit Shankar, Biplab Datta & Charles Jebarajakirthy. (2019) Are the Generic Scales Enough to Measure Service Quality of Mobile Banking? A Comparative Analysis of Generic Service Quality Measurement Scales to Mobile Banking Context. Services Marketing Quarterly 40:3, pages 224-244.
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Sean Pradhan. (2017) Applying grey relational analysis to the fight evaluation of MLB teams: An extension to Chen et al. (2006, 2010). Journal of Statistics and Management Systems 20:6, pages 1167-1190.
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Israel Kariyana, Reynold A. Sonn & Newlin Marongwe. (2017) Objectivity of the subjective quality: Convergence on competencies expected of doctoral graduates. Cogent Education 4:1.
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Myong Jae Lee, Sanggun Lee & Young Min Joo. (2015) The Effects of Exhibition Service Quality on Exhibitor Satisfaction and Behavioral Intentions. Journal of Hospitality Marketing & Management 24:7, pages 683-707.
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Shreya Das & Debapratim Pandit. (2015) Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception. Transportmetrica A: Transport Science 11:1, pages 1-21.
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Rocío De Oña, Laura Eboli & Gabriella Mazzulla. (2014) Key factors affecting rail service quality in the Northern Italy: a decision tree approach. Transport 29:1, pages 75-83.
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Shreya Das & Debapratim Pandit. (2013) Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review. Transport Reviews 33:4, pages 402-420.
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