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Journal of Information and Optimization Sciences Volume 29, 2008 - Issue 6
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Original Articles

Applying importance-performance analysis to analyze service quality:a case of two coach companies

Hsin-Hung Wu Department of Business Administration, National Changhua University of Eduction, No. 2 Shida Road, Changhua City, 500, Taiwan, R.O.C.Correspondence[email protected]
,
Jiunn-I Shieh Department of Information Science and Applications, Asia University, Taiwan, R.O.C.
&
Wan-Ru Pan Graduate Institute of Marketing and Logistics Management, National Changhua University of Education, Taiwan, R.O.C.
Pages 1203-1214 | Received 01 Feb 2008, Published online: 18 Jun 2013

Citations (4)

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Read on this site (1)

Jiunn-I Shieh, Kuan-Kai Huang & Hsin-Hung Wu. (2019) Service quality evaluation of a geriatric long-term care: A combination of SERVQUAL model and importance-performance analysis. Journal of Statistics and Management Systems 22:5, pages 829-843.
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Articles from other publishers (3)

Md. Nazmul Huda Naim, Mohammed Sarfaraz Gani Adnan, Ashraf Dewan & Khatun E. Zannat. (2021) Assessing the performance of public transport services in a developing country: A case study using data envelopment analysis. Growth and Change 53:1, pages 377-409.
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Yin-Hao Chiu, Mei-Shin Lee & Jung-Wei Wang. (2019) Culture-led urban regeneration strategy: An evaluation of the management strategies and performance of urban regeneration stations in Taipei City. Habitat International 86, pages 1-9.
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Yii-Ching Lee, Hsin-Hung Wu, Wan-Lin Hsieh, Shao-Jen Weng, Liang-Po Hsieh & Chih-Hsuan Huang. (2015) Applying importance-performance analysis to patient safety culture. International Journal of Health Care Quality Assurance 28:8, pages 826-840.
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