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The Service Industries Journal Volume 27, 2007 - Issue 6
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Original Articles

An Empirical Approach to Service Classification for Productivity Management Studies

Farhad Shafti Department of Management Science, Strathclyde Business SchoolView further author information
,
Robert Van Der Meer Department of Management Science, Strathclyde Business School
&
Terry Williams School of Management, University of Southampton
Pages 709-730 | Published online: 22 Aug 2007

Citations (16)

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Read on this site (4)

Elisa Granha Lira, Noel Torres Júnior & Ricardo Augusto Oliveira Santos. (2023) A classification scheme for productivity management in e-commerce services. The Service Industries Journal 43:13-14, pages 1010-1033.
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Eija Vaittinen, Sanna Nenonen & Vicky M. Story. (2019) Retailer service acceptance: simply adding a service to the offer portfolio or committing to marketing it. The International Review of Retail, Distribution and Consumer Research 29:2, pages 139-159.
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Michael Leyer & Jürgen Moormann. (2015) Comparing concepts for shop floor control of information-processing services in a job shop setting: a case from the financial services sector. International Journal of Production Research 53:4, pages 1168-1179.
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Alex Hugh David. (2014) A service sector classification scheme using economic data. The Service Industries Journal 34:4, pages 335-353.
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Articles from other publishers (12)

Yu Wu, Markus Groth, Kaixin Zhang & Amirali Minbashian. (2023) A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes. Journal of Service Management 34:5, pages 896-940.
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Obafemi Onyedikachi Olekanma. 2022. The African Context of Business and Society. The African Context of Business and Society 55 76 .
Derya Celik Turkoglu & Mujde Erol Genevois. (2019) A comparative survey of service facility location problems. Annals of Operations Research 292:1, pages 399-468.
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Ornella Benedettini & Andy Neely. (2018) Investigating a revised service transition concept. Service Business 12:4, pages 701-730.
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Gary Salegna. (2018) Classification model and e-loyalty implications for online services. International Journal of Quality and Service Sciences 10:1, pages 72-83.
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Ornella Benedettini, Andy Neely & Morgan Swink. (2015) Why do servitized firms fail? A risk-based explanation. International Journal of Operations & Production Management 35:6, pages 946-979.
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Markku Tinnilä. 2015. Banking, Finance, and Accounting. Banking, Finance, and Accounting 1094 1114 .
Markus Blut, Sharon E. Beatty, Heiner Evanschitzky & Christian Brock. (2014) The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link. Journal of Retailing 90:2, pages 275-290.
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Wael Hadid & S. Afshin Mansouri. (2014) The lean-performance relationship in services: a theoretical model. International Journal of Operations & Production Management 34:6, pages 750-785.
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Markku Tinnilä. (2013) Measurement of Service Efficiency in Different Types of Banking Services. International Journal of Service Science, Management, Engineering, and Technology 4:1, pages 47-67.
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Michael Leyer & Jürgen Moormann. 2011. Dienstleistungsproduktivität. Dienstleistungsproduktivität 289 312 .
F. Shafti, T. Bedford, L. A. Deleris, J. R. M. Hosking, N. Serban, H. Shen & L. Walls. (2010) Service operation classification for risk management. IBM Journal of Research and Development 54:3, pages 7:1-7:17.
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