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Original Articles

The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis

Pages 731-746 | Published online: 22 Aug 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (5)

Huseyin Arasli, Cihan Alphun & Hasan Evrim Arici. (2019) Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure. Journal of Hospitality Marketing & Management 28:8, pages 981-1009.
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Alexandra Lipitakis & Paul Phillips. (2016) On e-business strategy planning and performance: a comparative study of the UK and Greece. Technology Analysis & Strategic Management 28:3, pages 266-289.
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Chih-Ming Arthur Luo, Hung-Fan Chang & Chi-Hung Su. (2012) ‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation. The Service Industries Journal 32:12, pages 1937-1956.
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David Urbano, Nuria Toledano & Domingo Ribeiro. (2010) Support policy for the tourism business: a comparative case study in Spain. The Service Industries Journal 30:1, pages 119-131.
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Articles from other publishers (26)

Tahniyath Fatima & Saïd Elbanna. (2023) Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard. Tourism Management Perspectives 48, pages 101141.
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Diego Miguel Merchán Pesántez, Gabriela Tenesaca Quishpe & Jorge Edwin Ormaza Andrade. (2023) Análisis bibliométrico y de redes de colaboración sobre el cuadro de mando integral en el sector público. ConcienciaDigital 6:1.3, pages 150-176.
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Omid Faraji, Mostafa Ezadpour, Alireza Rahrovi Dastjerdi & Ehsan Dolatzarei. (2022) Conceptual structure of balanced scorecard research: A co-word analysis. Evaluation and Program Planning 94, pages 102128.
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Claudiomir Leal de Souza, Sidnei Vieira Marinho & Simone Sartori. (2022) Operacionalização do planejamento estratégico através do Balanced Scorecard. Revista da Micro e Pequena Empresa, pages 145-165.
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Adela Ioana Staras, Teodora Breaz, Melinda Timea Fulop, Dan Ioan Topor & Sorinel Căpușneanu. 2022. Perspectives of Management Accounting for Sustainable Business Practices. Perspectives of Management Accounting for Sustainable Business Practices 162 182 .
Patrícia Rodrigues Quesado. 2022. Sustainability and Competitiveness in the Hospitality Industry. Sustainability and Competitiveness in the Hospitality Industry 67 94 .
Said Elbanna, Hany Kamel, Tahniyath Fatima & Riyad Eid. (2022) An investigation of the causality links in the balanced scorecard: The case of the Gulf Cooperation Council hospitality industry. Tourism Management Perspectives 41, pages 100934.
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İlknur ARSLAN ÇİLHOROZ & Zekai ÖZTÜRK. (2021) SAĞLIK KURUMLARINDA DENGELİ PUAN CETVELİ KONULU ÇALIŞMALARIN BİLİM HARİTALAMA TEKNİĞİNE GÖRE ANALİZİANALYSIS OF STUDIES THROUGH BALANCE SCORE CARD IN HEALTH INSTITUTIONS ACCORDING TO SCIENCE MAPPING TECHNIQUE. Verimlilik Dergisi:3, pages 55-74.
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Ourania Notta & Afroditi Kitta. 2021. Advances in Longitudinal Data Methods in Applied Economic Research. Advances in Longitudinal Data Methods in Applied Economic Research 509 526 .
Tahniyath Fatima & Saïd Elbanna. (2020) Balanced scorecard in the hospitality and tourism industry: Past, present and future. International Journal of Hospitality Management 91, pages 102656.
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Mireia Guix & Xavier Font. (2020) The Materiality Balanced Scorecard: A framework for stakeholder-led integration of sustainable hospitality management and reporting. International Journal of Hospitality Management 91, pages 102634.
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Ruggero Sainaghi, Paul Phillips & Francesca d’Angella. (2019) The balanced scorecard of a new destination product: Implications for lodging and skiing firms. International Journal of Hospitality Management 76, pages 216-230.
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Mehmet Altin, Mehmet Ali Koseoglu, Xiaojuan Yu & Arash Riasi. (2018) Performance measurement and management research in the hospitality and tourism industry. International Journal of Contemporary Hospitality Management 30:2, pages 1172-1189.
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Nikos Kartalis, Mathew Tsamenyi & Kelum Jayasinghe. (2016) Accounting in new public management (NPM) and shifting organizational boundaries. Accounting, Auditing & Accountability Journal 29:2, pages 248-277.
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Selena Aureli & Enrico Supino. (2015) Web reputation and performance measurement systems in the hotel industry: An exploratory study in Italy. MANAGEMENT CONTROL:2, pages 41-64.
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Jin-Su Kang, Chun-Fang Chiang, Kitipop Huangthanapan & Stephen Downing. (2015) Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management 48, pages 124-134.
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Figen Türüdüoğlu, Nilüfer Suner & Gülçin Yıldırım. (2014) Determination of Goals under Four Perspectives of Balanced Scorecards and Linkages between the Perspectives: A Survey on Luxury Summer Hotels in Turkey. Procedia - Social and Behavioral Sciences 164, pages 372-377.
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Oana Alexandra Albertsen & Rainer Lueg. (2014) The balanced scorecard’s missing link to compensation. Journal of Accounting & Organizational Change 10:4, pages 431-465.
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Rainer Lueg & Pernille Julner. (2014) How are strategy maps linked to strategic and organizational change? A review of the empirical literature on the balanced scorecard. Corporate Ownership and Control 11:4, pages 439-446.
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Ruggero Sainaghi, Paul Phillips & Valentina Corti. (2013) Measuring hotel performance: Using a balanced scorecard perspectives’ approach. International Journal of Hospitality Management 34, pages 150-159.
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Stephen S. Tax, Young “Sally” Kim & Sudhir Nair. (2013) Getting the right payoff from customer penalty fees. Business Horizons 56:3, pages 377-386.
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Naqi Sayed. (2013) Ratify, reject or revise: balanced scorecard and universities. International Journal of Educational Management 27:3, pages 203-220.
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Krystin Zigan & Dia Zeglat. (2010) Intangible resources in performance measurement systems of the hotel industry. Facilities 28:13/14, pages 597-610.
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Ruggero Sainaghi. (2010) Hotel performance: state of the art. International Journal of Contemporary Hospitality Management 22:7, pages 920-952.
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Eric Kong. (2010) Analyzing BSC and IC's usefulness in nonprofit organizations. Journal of Intellectual Capital 11:3, pages 284-304.
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Andrew Lockwood. 2008. Handbook of Hospitality Operations and IT. Handbook of Hospitality Operations and IT 209 235 .

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