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The Service Industries Journal Volume 29, 2009 - Issue 2
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Articles

Methods for determining areas for improvement based on the design of customer surveys

Ching-Chow Yang Department of Industrial and System Engineering, Chung-Yuan Christian University, Taiwan, Republic of China
,
King-Jang Yang Department of Applied Mathematics, Chung-Hua University, Taiwan, Republic of China
,
Tsu-Ming Yeh Department of Industrial Engineering and Technology Management, Da-Yeh University, Taiwan, Republic of ChinaCorrespondence[email protected]
&
Fan-Yun Pai Graduate Institute of Business Management, National Kaohsiung First University of Science and Technology, Taiwan, Republic of China
Pages 143-154 | Published online: 05 Feb 2009

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Yanqing Xu & Yi-Kai Juan. (2022) Optimal decision-making model for outdoor environment renovation of old residential communities based on WELL Community Standards in China. Architectural Engineering and Design Management 18:5, pages 571-592.
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V. Srinivasan, G. Shainesh & Anand K. Sharma. (2015) An approach to prioritize customer-based, cost-effective service enhancements. The Service Industries Journal 35:14, pages 747-762.
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Chiuhsiang Joe Lin & Lai-Yu Cheng. (2015) An integrated model of service experience design improvement. The Service Industries Journal 35:1-2, pages 62-80.
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Maarten Terpstra, Ton Kuijlen & Klaas Sijtsma. (2012) An empirical study into the influence of customer satisfaction on customer revenues. The Service Industries Journal 32:13, pages 2129-2143.
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Domingo Ribeiro Soriano. (2010) Introduction. The Service Industries Journal 30:14, pages 2289-2292.
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Tram Anh Thi Nguyen, Thuy Lan Nguyen, Quynh Trang Thi Nguyen, Kim Anh Thi Nguyen & Curtis M. Jolly. (2023) Measuring Supply Chain Performance for Khanh Hoa Sanest Soft Drink Joint Stock Company: An Application of the Supply Chain Operations Reference (SCOR) Model. Sustainability 15:22, pages 16057.
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Yunhui Zhu & Ying Zhou. (2023) Study on Sustainable Development Oriented Community Public Hospital in China Based on Optimal Decision Making Model for Environment Renovation. Sustainability 15:9, pages 7184.
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Rui Li, Dayi Ou & Sensen Pan. (2020) An improved service quality measurement model for soundscape assessment in urban public open spaces. Indoor and Built Environment 30:7, pages 985-997.
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Dayi Ou, Cheuk Ming Mak & Sensen Pan. (2017) A method for assessing soundscape in urban parks based on the service quality measurement models. Applied Acoustics 127, pages 184-193.
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Tzeu-Chen Han, Arthur Sung & Chien-Chang Chou. (2015) Application of analytic hierarchy process to choose the optimal transport mode of army logistics between Taiwan and offshore islands. Proceedings of the Institution of Mechanical Engineers, Part M: Journal of Engineering for the Maritime Environment 230:2, pages 327-340.
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정지아, Hanjoo Yoo & Park, Eui jung. (2014) A Study on Development of Service Quality Index based on Attractive Quality of the Kano’s Model: An Application to Domestic Airline Service Quality. Journal of Korea Service Management Society 15:5, pages 221-253.
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Tzeu-Chen Han, Arthur Sung & Chien-Chang Chou. (2012) Application of I-S Model in Assessment of Military Supply Transportation by Sea in Outlying Islands of Taiwan. Application of I-S Model in Assessment of Military Supply Transportation by Sea in Outlying Islands of Taiwan.
Kuo‐Chien Chang, Mu‐Chen Chen & Chia‐Lin Hsu. (2011) Identifying Critical Brand Contact Elements of a Tourist Destination: Applications of Kano's Model and the Importance–satisfaction Model. International Journal of Tourism Research 14:3, pages 205-221.
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