Citations (7)
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Read on this site (3)
Kevin Murphy, Anil Bilgihan, Marketa Kubickova & Matt Boseo. (2015) There is No ‘I’ in Recovery: Managements’ Perspective of Service Recovery. Journal of Quality Assurance in Hospitality & Tourism 16:3, pages 303-322.
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Priyanko Guchait, Ayşin Paşamehmetoğlu & JeAnna Lanza-Abbott. (2015) The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants. Journal of Human Resources in Hospitality & Tourism 14:1, pages 45-67.
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Edward Kasabov & Tessa Hain. (2014) Cross-generational perceptions and reactions during service recovery. The Service Industries Journal 34:1, pages 71-87.
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Articles from other publishers (4)
Priyanko Guchait, Tony Simons & Aysin Pasamehmetoglu. (2015) Error Recovery Performance. Cornell Hospitality Quarterly 57:2, pages 150-161.
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Taegoo (Terry) Kim, Joanne Jung‐Eun Yoo & Gyehee Lee. (2012) Post‐recovery customer relationships and customer partnerships in a restaurant setting. International Journal of Contemporary Hospitality Management 24:3, pages 381-401.
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. (2011) Happiness at Work. Maximizing Your Psychological Capital for Success. Management Decision 49:6, pages 1028-1032.
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. (2011) Leadership in the African Context. Management Decision 49:3, pages 484-487.
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