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The Service Industries Journal Volume 29, 2009 - Issue 11
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Original Articles

Power perceptions and modes of complaining in higher education

Avinandan Mukherjee School of Business, Montclair State University, Montclair, NJ, 07043, USACorrespondence[email protected]
,
Mary Beth Pinto Sam and Irene Black School of Business, Pennsylvania State University, Erie, PA, 16563, USA
&
Neeru Malhotra Aston Business School, Aston University, Aston Triangle, Birmingham, B4 7ET, UK
Pages 1615-1633 | Received 11 Jun 2007, Accepted 09 Oct 2007, Published online: 28 Oct 2009

Citations (12)

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Read on this site (4)

Nadine M. Robinson & Kevin G. Celuch. (2016) Strategic and bonding effects of enhancing the student feedback process. Journal of Marketing for Higher Education 26:1, pages 20-40.
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San Bolkan & Alan K. Goodboy. (2016) Rhetorical Dissent as an Adaptive Response to Classroom Problems: A Test of Protection Motivation Theory. Communication Education 65:1, pages 24-43.
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San Bolkan & AlanK. Goodboy. (2013) No Complain, No Gain: Students' Organizational, Relational, and Personal Reasons for Withholding Rhetorical Dissent from their College Instructors. Communication Education 62:3, pages 278-300.
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Helena Alves. (2011) The measurement of perceived value in higher education: a unidimensional approach. The Service Industries Journal 31:12, pages 1943-1960.
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Articles from other publishers (8)

Moisés Rubén Zamora-Ramos, Montserrat Díaz-Méndez & Antonio Chamorro-Mera. (2022) Higher Education Student Complaint Behavior in a Complex Service Ecosystem: A Value Co-creation Perspective. Innovar 33:87, pages 27-41.
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Hyun-Jin CHO. (2019) The Effects of Trust on Student Silence and Exit Intention. Journal of Industrial Distribution & Business 10:5, pages 59-66.
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Vaishali SinghAmit JainSapna Choraria. (2016) Exploring the Role of Complaint Handling among Complaining Consumers. Vision: The Journal of Business Perspective 20:4, pages 331-344.
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Ibrahim Alnawas. (2014) Student orientation in higher education: development of the construct. Higher Education 69:4, pages 625-652.
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Claudio Mammini. (2015) Recenti sviluppi e prospettive dell'interpersonal power interactional model. RICERCHE DI PSICOLOGIA:2, pages 233-270.
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Mary FitzPatrick, Janet Davey & Lijuan Dai. (2012) Chinese students' complaining behavior: hearing the silence. Asia Pacific Journal of Marketing and Logistics 24:5, pages 738-754.
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Graham Ferguson & Ian Phau. (2012) A cross‐national investigation of university students' complaining behaviour and attitudes to complaining. Journal of International Education in Business 5:1, pages 50-70.
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Vishal Lala & Randi Priluck. (2011) When Students Complain. Journal of Marketing Education 33:3, pages 236-252.
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