656
Views
22
CrossRef citations to date
0
Altmetric
Original Articles

A new service development integrated model

&
Pages 1669-1686 | Published online: 02 Nov 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (9)

Touria Benazzouz & khalid Auhmani. (2023) Digital maturity assessment model for pharmaceutical supply chain: a patient and hospital-centred development. International Journal of Healthcare Management 0:0, pages 1-24.
Read now
Hong-Bin Yan & Ming Li. (2021) An uncertain Kansei Engineering methodology for behavioral service design. IISE Transactions 53:5, pages 497-522.
Read now
Sidney Anderson, Linda Nasr & Steven W. Rayburn. (2018) Transformative service research and service design: synergistic effects in healthcare. The Service Industries Journal 38:1-2, pages 99-113.
Read now
Gabriela Bantau & Steven W. Rayburn. (2016) Advanced information technology: transforming service innovation and design. The Service Industries Journal 36:13-14, pages 699-720.
Read now
Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
Read now
Chun-Min Kuo, Hsi-Tien Chen & Ernest Boger. (2016) Implementing City Hotel Service Quality Enhancements: Integration of Kano and QFD Analytical Models. Journal of Hospitality Marketing & Management 25:6, pages 748-770.
Read now
Heeyong Noh, Youngkeun Song, Ae-Soon Park, Byungun Yoon & Sungjoo Lee. (2016) Development of new technology-based services. The Service Industries Journal 36:5-6, pages 200-222.
Read now
Ming-Chun Tsai & Chien-Lin Lin. (2014) Bridge the Gaps: From Deficiency to Superior Service. Asia Pacific Journal of Tourism Research 19:4, pages 389-415.
Read now
Carla Amaral, Marianella Chamorro-Koc, Amanda Beatson, Udo Gottlieb, Sven Tuzovic & Natalie Bowring. The journey to work of young adults with mobility disability: a qualitative study on the digital technologies that support mobility. Disability & Society 0:0, pages 1-22.
Read now

Articles from other publishers (13)

Seidali Kurtmollaiev & Per Egil Pedersen. (2022) Bringing together the whats and hows in the service innovation literature: An integrative framework. International Journal of Management Reviews 24:4, pages 625-653.
Crossref
Povilas Švogžlys. 2021. Paslaugų kūrimo proceso modeliavimas. Paslaugų kūrimo proceso modeliavimas.
Anthony Larsson & Ellen Broström. (2019) Ensuring customer retention: insurers’ perception of customer loyalty. Marketing Intelligence & Planning 38:2, pages 151-166.
Crossref
Dorie Pandora Kesuma, Achmad Nizar Hidayanto, Meyliana, Kongkiti Phusavat & Dina Chahyati. 2016. Design Solutions for Improving Website Quality and Effectiveness. Design Solutions for Improving Website Quality and Effectiveness 52 86 .
Yung-Hung Wu & Chao Chung Ho. (2015) Integration of green quality function deployment and fuzzy theory: a case study on green mobile phone design. Journal of Cleaner Production 108, pages 271-280.
Crossref
Kostis Indounas & Aggeliki Arvaniti. (2015) Success factors of new health-care services. Journal of Product & Brand Management 24:7, pages 693-705.
Crossref
Ling-Zhong Lin, Huery-Ren Yeh & Ming-Chao Wang. (2015) Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture. Tourism Management 46, pages 245-262.
Crossref
정지아, Hanjoo Yoo & Park, Eui jung. (2014) A Study on Development of Service Quality Index based on Attractive Quality of the Kano’s Model: An Application to Domestic Airline Service Quality. Journal of Korea Service Management Society 15:5, pages 221-253.
Crossref
Daniel Kindström & Christian Kowalkowski. (2014) Service innovation in product-centric firms: a multidimensional business model perspective. Journal of Business & Industrial Marketing 29:2, pages 96-111.
Crossref
Soumit Sain & Silvio WildeSoumit Sain & Silvio Wilde. 2014. Customer Knowledge Management. Customer Knowledge Management 57 85 .
Bo Edvardsson, Thomas Meiren, Adrienne Schäfer & Lars Witell. (2013) Having a strategy for new service development – does it really matter?. Journal of Service Management 24:1, pages 25-44.
Crossref
Intekhab Alam. (2013) Customer interaction in service innovation: evidence from India. International Journal of Emerging Markets 8:1, pages 41-64.
Crossref
Qingliang Meng & Xiujun Jiang. (2011) A method for rating customer requirements' final importance in QFD based on quantitative KANO Model. A method for rating customer requirements' final importance in QFD based on quantitative KANO Model.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.