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The Service Industries Journal Volume 32, 2012 - Issue 11
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Articles

Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of ‘Leader-Member Exchange’

Dae-seok Kang College of Business Administration, Inha University, 253 Yonghyun-dong, Nam-gu, Incheon, 402-751, Republic of KoreaCorrespondence[email protected]
,
Jim Stewart Leeds Business School, Leeds Metropolitan University, Leeds, UK
,
Hayeon Kim College of Business Administration, Inha University, 253 Yonghyun-dong, Nam-gu, Incheon, 402-751, Republic of Korea
&
Jung-chul Lim College of Business Administration, Inha University, 253 Yonghyun-dong, Nam-gu, Incheon, 402-751, Republic of Korea
Pages 1791-1809 | Received 16 Jul 2010, Accepted 23 Jan 2011, Published online: 15 Mar 2011

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Arun Aggarwal, Weng Marc Lim, Dinesh Jaisinghani & Kamrunnisha Nobi. (2022) Driving service-oriented organizational citizenship behavior through error management culture. The Service Industries Journal 0:0, pages 1-40.
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Yilmaz Akgunduz, Ceylan Alkan & Özge Adan Gök. (2022) How are the exchange relationships of front office employees reflected on customers?. The Service Industries Journal 42:9-10, pages 798-821.
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Eileen Bridges. (2013) Editorial. The Service Industries Journal 33:1, pages 1-5.
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Articles from other publishers (16)

Chung-Jen Wang. (2023) Do Social Exchange Relationships Influence Total-Quality-Management Involvement? Evidence from Frontline Employees of International Hotels. Behavioral Sciences 13:12, pages 1013.
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Salman Zulfiqar, Zoia Khan & Chunhui Huo. (2022) Uncovering the effect of responsible leadership on employee creative behaviour: from the perspective of knowledge-based pathway. Kybernetes 52:11, pages 5503-5529.
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Na Zhang, Jingjing Li, Xing Bu & Zhen-Xing Gong. (2021) The relationship between ethical climate and nursing service behavior in public and private hospitals: a cross-sectional study in China. BMC Nursing 20:1.
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Gökhan Kerse. (2019) A leader indeed is a leader in deed: The relationship of ethical leadership, person–organization fit, organizational trust, and extra-role service behavior. Journal of Management & Organization 27:3, pages 601-620.
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Eko Yi Liao & Chun Hui. (2019) A resource-based perspective on leader-member exchange: An updated meta-analysis. Asia Pacific Journal of Management 38:1, pages 317-370.
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Jeroen J. L. Schepers & Michel van der Borgh. (2020) A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture. Journal of Service Research 23:3, pages 255-280.
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Wen Chang, Anyu Liu, Xuhui Wang & Bowen Yi. (2020) Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?. International Journal of Contemporary Hospitality Management 32:6, pages 2155-2173.
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Chieh-Peng Lin, Her-Ting Huang & Tse Yao Huang. (2020) The effects of responsible leadership and knowledge sharing on job performance among knowledge workers. Personnel Review 49:9, pages 1879-1896.
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Na Zhang, Mingfang Li, Zhenxing Gong & Dingxin Xu. (2018) Effects of ethical leadership on nurses’ service behaviors. Nursing Ethics 26:6, pages 1861-1872.
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Na Zhang, Zhen‐Xing Gong, Zhen Xu & Faheem Gul Gilal. (2019) Ethical climate and service behaviours in nurses: The moderating role of employment type. Journal of Advanced Nursing 75:9, pages 1868-1876.
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Jeroen Schepers, Jelle de Vries, Arjan van Weele & Fred Langerak. (2019) Exploring the Motivational and Behavioral Foundations of External Technology Experts’ Knowledge Sharing in Collaborative R&D Projects: The Contingency Role of Project Formalization. Journal of Product Innovation Management 36:4, pages 467-489.
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나병문 & LeeJongKeon. (2016) LMX and Job Performance: Mediating Role of Psychological Empowerment and The Moderating Role of Supervisory Trust. Asia-Pacific Journal of Business Venturing and Entrepreneurship 11:6, pages 123-130.
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Cam Caldwell & Zuhair Hasan. (2016) Covenantal leadership and the psychological contract: moral insights for the modern leader. Journal of Management Development 35:10, pages 1302-1312.
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Chung-Jen Wang. (2016) Does leader-member exchange enhance performance in the hospitality industry?. International Journal of Contemporary Hospitality Management 28:5, pages 969-987.
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Helen Guohong Han & Yuntao Bai. (2014) In need of each other: the moderator of task interdependence between LMX variability and justice. Journal of Nursing Management 22:6, pages 743-750.
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Sheng-Hshiung Tsaur, Chih-Hung Wang, Chang-Hua Yen & Yi-Chun Liu. (2014) Job standardization and service quality: The mediating role of prosocial service behaviors. International Journal of Hospitality Management 40, pages 130-138.
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