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The Service Industries Journal Volume 34, 2014 - Issue 3
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Articles

Dimensions of customer loyalty in hospitality micro-enterprises

Azin Mostajer HaghighiDepartment of Islamic and Middle Eastern Studies, University of Edinburgh, Edinburgh, UK
,
Thomas BaumDepartment of Human Resource Management, University of Strathclyde, Glasgow, UK
&
Farhad ShaftiDepartment of Management Science, University of Strathclyde, Glasgow, UKCorrespondence[email protected]
Pages 251-273 | Received 04 Apr 2011, Accepted 03 Apr 2012, Published online: 13 Feb 2013

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Olivia Tian, Pola Q. Wang & Peter B. Kim. (2022) Does Gender Difference Matter in the Generation Z Customers’ Nightclub Experience?. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-28.
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Jinhyun Jun, Jaewook Kim & Liang (Rebecca) Tang. (2017) Does Social Capital Matter on Social Media? An Examination Into Negative e-WOM Toward Competing Brands. Journal of Hospitality Marketing & Management 26:4, pages 378-394.
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Pingping Qiu, Jiemiao Chen & Ed Bruning. (2023) The influence of social capital on local retail patronage in an urban setting. International Journal of Consumer Studies 47:4, pages 1467-1482.
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Tali Seger-Guttmann & Hana Medler-Liraz. (2022) Flirting in service encounters: does the server’s sex matter?. Journal of Services Marketing 37:5, pages 549-562.
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Rangson Chirakranont & Sirijit Sunanta. (2021) Applications of Experience Economy in Craft Beer Tourism: A Case Study in Thailand’s Context. Sustainability 13:18, pages 10448.
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Daniela Andreini, Cristina Bettinelli, Giuseppe Pedeliento & Roberta Apa. (2019) How Do Consumers See Firms’ Family Nature? A Review of the Literature. Family Business Review 33:1, pages 18-37.
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Shaked Gilboa, Tali Seger-Guttmann & Ofir Mimran. (2019) The unique role of relationship marketing in small businesses’ customer experience. Journal of Retailing and Consumer Services 51, pages 152-164.
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Ángel López-Jáuregui, Mercedes Martos-Partal & Jose María Labeaga. (2019) Impact of SMEs strategy on loyalty: the hairdresser case. Spanish Journal of Marketing - ESIC 23:2, pages 273-293.
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Hashim Zameer, Ying Wang, Humaira Yasmeen & Waqas Ahmed. (2019) Modeling the Role of Service Quality, Customer Satisfaction and Customer Loyalty in Building Service Brand Equity. International Journal of Asian Business and Information Management 10:2, pages 55-72.
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